United does it again!
Feb 2, 2000 | 6:28 pm
#1
Original Poster
Join Date: Feb 2000
Location: ICT Wichita, KS
Programs: HHonors Diamond, IHG Plat, Delta Platinum, UAL 1K+Club, Natl Emerald Exec, NEXUS/Pre/Global Entry
Posts: 142
United does it again!
Northwest tollway was hell into ORD this morning. Got to the gate 15 minutes before my SLC flight's departure. I tell the story to the gate agent and she says "Here this one's on me" and upgrades me to first complimentary. WOO HOO gotta love it!
Feb 2, 2000 | 6:44 pm
#2
FlyerTalk Evangelist
Join Date: May 1998
Location: Texas, U.S.A.
Posts: 19,523
Touched by an "angel!" 
Feb 2, 2000 | 7:11 pm
#3
Join Date: Apr 1999
Location: Bay Area
Posts: 675
Just as a side note...I ran out of upgrade certs for a flight to SEA just before Christmas. At the Premier checkin the desk agent upgraded me for free and said, "Merry Christmas."
Wow, talk about great Customer Serivce. There are times when these little things really impress me.
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Where ever you end up, that's where you end up ending up
Wow, talk about great Customer Serivce. There are times when these little things really impress me.
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Where ever you end up, that's where you end up ending up
Feb 3, 2000 | 8:37 am
#4
A FlyerTalk Posting Legend
Join Date: May 1998
Location: Digital Nomad Wandering the Earth - Currently in PARIS, FRANCE!
Posts: 61,972
Congrats. Last time I was even close to trying to check in within 30 minutes of a flight, I spent the next five hours driving from airport to airport trying to get a flight out with NO sympathy from ANYONE...my wife included:
"I TOLD you you needed to wake up earlier..."
"I TOLD you you needed to wake up earlier..."
Feb 3, 2000 | 11:51 am
#5
Join Date: Nov 1999
Location: Southern California - UA1K, Delta GM, Starwood Gold, Hilton Gold, AA Platinum
Posts: 1,456
kokonutz,
I think my wife was trained the same way.. is it a book they get issued when they are growing up or getting married??
LOL!
I think my wife was trained the same way.. is it a book they get issued when they are growing up or getting married??
LOL!
Feb 3, 2000 | 9:34 pm
#6
Original Poster
Join Date: Feb 2000
Location: ICT Wichita, KS
Programs: HHonors Diamond, IHG Plat, Delta Platinum, UAL 1K+Club, Natl Emerald Exec, NEXUS/Pre/Global Entry
Posts: 142
And as Paul Harvey would say...the rest..of the story.
I get to the airport today (SLC-ORD) and had a confirmed upgrade but the plane was delated due to ATC from ORD. So I ask the gate agent to see if I can get through DEN instead. She sets it up but the flights are pretty full and I didn't want to sit in the back and decide to stick with the original flight. Well she gives me the 1st class seat but never asks for the certs. And I had to remind her to staple my ticket to the boarding pass.
I LOVE UNITED
I get to the airport today (SLC-ORD) and had a confirmed upgrade but the plane was delated due to ATC from ORD. So I ask the gate agent to see if I can get through DEN instead. She sets it up but the flights are pretty full and I didn't want to sit in the back and decide to stick with the original flight. Well she gives me the 1st class seat but never asks for the certs. And I had to remind her to staple my ticket to the boarding pass.
I LOVE UNITED