United does it again!
 

Northwest tollway was hell into ORD this morning. Got to the gate 15 minutes before my SLC flight's departure. I tell the story to the gate agent and she says "Here this one's on me" and upgrades me to first complimentary. WOO HOO gotta love it!

Touched by an "angel!" http://www.flyertalk.com/forum/smile.gif

Just as a side note...I ran out of upgrade certs for a flight to SEA just before Christmas. At the Premier checkin the desk agent upgraded me for free and said, "Merry Christmas."

Wow, talk about great Customer Serivce. There are times when these little things really impress me.

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Where ever you end up, that's where you end up ending up

Congrats. Last time I was even close to trying to check in within 30 minutes of a flight, I spent the next five hours driving from airport to airport trying to get a flight out with NO sympathy from ANYONE...my wife included:
"I TOLD you you needed to wake up earlier..." http://www.flyertalk.com/forum/frown.gif

kokonutz,

I think my wife was trained the same way.. is it a book they get issued when they are growing up or getting married?? http://www.flyertalk.com/forum/smile.gif

LOL!

And as Paul Harvey would say...the rest..of the story.

I get to the airport today (SLC-ORD) and had a confirmed upgrade but the plane was delated due to ATC from ORD. So I ask the gate agent to see if I can get through DEN instead. She sets it up but the flights are pretty full and I didn't want to sit in the back and decide to stick with the original flight. Well she gives me the 1st class seat but never asks for the certs. And I had to remind her to staple my ticket to the boarding pass.

I LOVE UNITED http://www.flyertalk.com/forum/smile.gif