And as Paul Harvey would say...the rest..of the story.

I get to the airport today (SLC-ORD) and had a confirmed upgrade but the plane was delated due to ATC from ORD. So I ask the gate agent to see if I can get through DEN instead. She sets it up but the flights are pretty full and I didn't want to sit in the back and decide to stick with the original flight. Well she gives me the 1st class seat but never asks for the certs. And I had to remind her to staple my ticket to the boarding pass.

I LOVE UNITED