Seat Assignment Question
Sep 15, 2008 | 11:34 am
#1
Original Poster
Join Date: Feb 2008
Posts: 858
Seat Assignment Question
I have a few flights coming up and saw better seats open up on .bomb but I was unable to change my own seat assignments online. When calling ICC, they said that those seats are taken up or reserved when they are shown as open on .bomb. Is the agent correct? Or should I call again to get another agent?
Sep 15, 2008 | 12:00 pm
#2
Join Date: Sep 2004
Location: IAD
Programs: United 0, HH Gold
Posts: 2,827
I think the fact that you couldn't get the seats on-line AND an agent told you they're not available are a pretty good indication that you can't get those seats. You can always call back, of course.
Sep 15, 2008 | 12:31 pm
#3
Join Date: Jun 2004
Location: Central California
Programs: Former UA Premex, now dirt
Posts: 6,531
I have a few flights coming up and saw better seats open up on .bomb but I was unable to change my own seat assignments online. When calling ICC, they said that those seats are taken up or reserved when they are shown as open on .bomb. Is the agent correct? Or should I call again to get another agent?
Sep 15, 2008 | 12:43 pm
#5
Original Poster
Join Date: Feb 2008
Posts: 858
Meaning that the seat shows as available and I am able to select the seat, but when I confirm the seat and go back to view my itinerary, it shows I have my old seat, just like in an equipment change. This occurs to most of my flights (different PNR).
Sep 17, 2008 | 11:37 am
#6
Join Date: Jan 2002
Location: Federal Way, WA
Programs: Many, but completely free agent now
Posts: 1,675
Are you on a code-share ticket? In that case, all bets are off.
Sep 17, 2008 | 11:41 am
#7
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: D.R.E.A.D. Gold card holder
Posts: 53,195
That's been happening a lot lately, especially with the new config. Though I've never had a problem calling to get them to change my seat for me.
Sep 17, 2008 | 3:01 pm
#8
Join Date: Jan 2007
Location: ORD
Programs: UA GM
Posts: 241
Make sure you actually logoff of .bomb and sign back in after you make your change.