United.com error / Chase Platinum EQM
Jul 1, 2008, 1:39 pm
#16
Join Date: May 2001
Location: Since the BoSox and ChiSox won it, now it is the Cubs turn to take the Series. Go Cubs Go!
Posts: 3,685
In this case, one should call web support and have them manually make the reservation for you. Although the receipt will not show Rosemont, Illinois, you can later contact Chase inform them that problems with the web site meant that United web support had to issue the ticket ,and the EQMs need to be manually added.
Jul 22, 2008, 5:15 pm
#17
Join Date: Apr 2007
Location: TPE/KHH/LAX
Programs: JL Diamond, CX MPC Silver, OW Emerald, Hilton Diamond, Marriott Titanium
Posts: 1,147
In this case, one should call web support and have them manually make the reservation for you. Although the receipt will not show Rosemont, Illinois, you can later contact Chase inform them that problems with the web site meant that United web support had to issue the ticket ,and the EQMs need to be manually added.
Jul 22, 2008, 5:59 pm
#18
In memoriam
Join Date: Feb 2002
Location: Chicago, IL (ORD), Phoenix AZ (PHX)
Programs: UA 1K 1.9MM, Starwood Platinum, a nothing in several others
Posts: 5,176
The point of issue will show up as the web support location (reported as PUNE, MAHARAS IL) so you are due any web booking related bonii. BTW, I suspect the reason for showing "IL" as the location as if were shown as India many credit card companies charge a foreign fee even when then amount is in US$.
If you don't get them after a reasonable time you have to call Chase.
Last edited by gfowler-ord-1k; Jul 22, 2008 at 9:02 pm
Jul 22, 2008, 8:40 pm
#19
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,981
Jul 22, 2008, 10:46 pm
#20
Join Date: Mar 2000
Location: UA 1K 3MM, UA 1P/1K since mid '80s; CO Bronze/Silver since mid 80's, Austin, Texas
Posts: 1,279
Yet another variable on chasing Chase EQMs:
I have been watching some domestic tickets bought online which were re-fared for a lower price by a regular 1K line telephone CSR. To be clear, the refaring I'm talking about is supposedly possible online, but I rarely find that functional so I call and supposedly arrange to have vouchers sent to me (I have yet to receive them three or four months later, but that's another matter). I had assumed that by re-faring the tickets that they were essentially reticketed, and that this makes the tickets ineligible for the Chase EQMs.
I was pleasantly surprised to discover that it seems that I have been given the EQMs. And this for the original price paid, not the lower fare.
I can't be absolutely sure that this is what's going on. There are actually a lot of variables in play here. And without actual postings for the accrual of EQMs, one has to deduce it. But I thought that I would report my experience. Perhaps someone else might have experience with this?
I have been watching some domestic tickets bought online which were re-fared for a lower price by a regular 1K line telephone CSR. To be clear, the refaring I'm talking about is supposedly possible online, but I rarely find that functional so I call and supposedly arrange to have vouchers sent to me (I have yet to receive them three or four months later, but that's another matter). I had assumed that by re-faring the tickets that they were essentially reticketed, and that this makes the tickets ineligible for the Chase EQMs.
I was pleasantly surprised to discover that it seems that I have been given the EQMs. And this for the original price paid, not the lower fare.
I can't be absolutely sure that this is what's going on. There are actually a lot of variables in play here. And without actual postings for the accrual of EQMs, one has to deduce it. But I thought that I would report my experience. Perhaps someone else might have experience with this?
Jul 23, 2008, 4:20 am
#21
Join Date: Nov 2006
Location: MSP, WLG, or the forward most A seat in Y I can get
Programs: UA Plat (and all the derivatives on cars and hotels that implies)
Posts: 491
Yes usually
but it has been report the some Web Support bookings showing PUNE, MAHARAS IL also work
but it has been report the some Web Support bookings showing PUNE, MAHARAS IL also work
No intervention (secure email to Chase) required.
Feb 18, 2009, 11:31 am
#22
Join Date: Jul 2007
Location: SEA
Programs: AS MVPG
Posts: 211
Another Visa EQM question
Trying to purchase on ua.com to get the Visa EQM bonus, SEA-FRA-EDI and then back EDI-FRA-SEA in late dec '09. The flights are LH (BMI codeshare) and they will only come up online if I put it in as a multi-city trip. After I select the flights and press continue, an error comes up, "We're sorry - The flight option you selected is no longer available. Please try your search again." If I call web-support, will they be able to manually place the reservations, so then I can get the visa EQM bonus? Thanks for the help
Jul 20, 2009, 2:50 pm
#23
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,969
Trying to purchase on ua.com to get the Visa EQM bonus, SEA-FRA-EDI and then back EDI-FRA-SEA in late dec '09. The flights are LH (BMI codeshare) and they will only come up online if I put it in as a multi-city trip. After I select the flights and press continue, an error comes up, "We're sorry - The flight option you selected is no longer available. Please try your search again." If I call web-support, will they be able to manually place the reservations, so then I can get the visa EQM bonus? Thanks for the help
Jul 20, 2009, 6:12 pm
#24
Join Date: May 2001
Location: Since the BoSox and ChiSox won it, now it is the Cubs turn to take the Series. Go Cubs Go!
Posts: 3,685
AFAIK, code share segments count as well. For example, ORD-DUB(via LHR) flying United to LHR should accrue EQMs for tickets purchased at united.com even if you have BD segments to and from LHR-DUB.
Jul 20, 2009, 6:15 pm
#25
Join Date: May 2001
Location: Since the BoSox and ChiSox won it, now it is the Cubs turn to take the Series. Go Cubs Go!
Posts: 3,685
This just happened to me today. Booked the flight on 6/19, statement closed with Chase on 7/12, and extra miles posted today for MAHARAS IL. I think that's also where Lincoln had his web support office during the civil war
No intervention (secure email to Chase) required.
No intervention (secure email to Chase) required.
Jul 20, 2009, 6:30 pm
#26
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,981
I believe any 016 ticket on united.com will receive EQM credit with the Platinum Card ... how can Chase separate out the UA portion from the non-UA portion???
The T&Cs state
Earning EQM: Upon enrollment in the program, you will receive a one-time bonus of 5,000 EQM. Also, you can earn up to 5,000 additional EQM each Year at a rate of 1 EQM per $1 of eligible Net Purchases made on United.com. ...
Jul 20, 2009, 9:36 pm
#27
FlyerTalk Evangelist
Join Date: Jan 2005
Location: BWI
Programs: AA Gold, HH Diamond, National Emerald Executive, TSA Disparager Gold
Posts: 15,180
Don't have an informed answer, but *A flights booked on united.com do count for 2xpurchase price RDMs. (T&Cs explicitly state this)
I believe any 016 ticket on united.com will receive EQM credit with the Platinum Card ... how can Chase separate out the UA portion from the non-UA portion???
The T&Cs state
The question is the definition of "eligible."
I believe any 016 ticket on united.com will receive EQM credit with the Platinum Card ... how can Chase separate out the UA portion from the non-UA portion???
The T&Cs state
The question is the definition of "eligible."
Was a pretty nice surprise. ^
Jul 20, 2009, 10:17 pm
#28
Join Date: Nov 2006
Location: MSP, WLG, or the forward most A seat in Y I can get
Programs: UA Plat (and all the derivatives on cars and hotels that implies)
Posts: 491
Obviously the ticket does break down the amount that goes to UA and that which goes to the other carrier (in my case, NZ), but you get the full amount of EQM.
Jul 20, 2009, 10:45 pm
#29
Join Date: Jun 2007
Programs: UA, AA, LH, Hyatt, Hilton, Marriott, Hertz
Posts: 1,759
Actually, it works for any *A purchase - web, phone, ticket counter and I believe it is indicated in the T&Cs.
Jul 21, 2009, 4:08 am
#30
Join Date: Jul 2003
Programs: UA1K 3MM, AS MVP 75K Gold
Posts: 2,706
You learn something new everyday. I wasn't aware that the EQMs were only for ual.com purchases. So anytime I've used a voucher, I was SOL when it came to getting EQMs.
That said, I recently e-mailed Chase Visa and was told that since I have two cards, I can earn up to 10K EQMs. ^
That said, I recently e-mailed Chase Visa and was told that since I have two cards, I can earn up to 10K EQMs. ^