May be, in which case I would expect to get that in writing instead of generic answers which don't really address my inquiry. I know that in the past I got credits for two different cards, and so did many other people. Also, since I got a $60 credit so far this year, and now I'm fighting for a $140 refund, in the worst case they should offer a $80 credit.

Maybe this is another rule that they're starting to enforce.

I agree you should get a better response, and it surprises me you didn't by using the secure messaging system. I've always had great luck through that avenue.

FWIW, I have a Platinum MP Visa. I had to call Chase about some issue which I can't remember, and was offered the Business Visa and 16K bonus miles. I didn't bite, but I frequently get the mailer from Chase offering me the Biz visa with 16K bonus miles.

Yes, the point of my post was to report that the secure messaging system is no longer as reliable as it used to be. I got lightning fast replies, but I infer from them that the person replying didn't really understand my question.

I presume that "the secure messaging system" refers to messaging through their website. I was getting uninformed and conflicting answers to my questions about the double miles for "pay your taxes" offer(s) from CSRs, and was pleasantly surprised to get detailed, well-informed responses to those same questions put to them through the website system. So my experience in this regard was different than yours in terms of satisfaction.

I'm not looking to get a refund on more than one MP Visa. I am, however, still hoping that someone who is not a first-timer with the card will share a recent ('07, not '06) experience so we may know about the 5K of EQM with the first $1 charged with a new Platinum card. Is that enrollment 5K of EQM now being treated as a "once-in-a-lifetime" bonus, as the CSRs say, or are they still giving out seconds on it (and thirds, and fourths...)?

Yes, I was referring to messaging through their website. As for many others, this had been the most efficient way to deal with customer service in the past.

In the end, it did work out this time as well, though it took three messages. I worded my third e-mail in such a way that they were not able to respond vagaries about annual fees being nonrefundable. I got a quick message saying that my inquiry had been "forwarded to the appropriate department", and one day later I got a new message saying that the $140 annual fee had been waived ^ .