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Old Feb 22, 2006 | 1:33 pm
  #1  
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Problems booking E+ seats

Need some expert help here. Just booked r/t OAK-DEN-SAT for 8/31 returning 9/4. Both husband and I are 2P and are traveling with our son and my sister. Tried to book all four of us in E+ - website shows lots of open E+ seats. Went through whole itinerary, chose E+ seats, hit purchase and got booking confirm that kicked all of us into E-. Called 2P line - was told all E+ seats booked so website must be wrong! I know united.com is not the best but could it actually show 22 available E+ seats when there aren't any? I told rep I wanted to hold for supervisor. After holding,he is now are saying that it can be done but that they have to split the reservation into 2 separate reservations. This whole process has taken about 30 minutes from being kicked out of united.com three times to holding for 20 minutes with call center. Do I really have to split reservations to get E+ seats for us all?
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Old Feb 22, 2006 | 1:45 pm
  #2  
 
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You get one non-elite per elite member on a pnr to get the E+ seats. It sounds like the RA is breaking you up into two PNRs so that all four can enjoy the pleasures of E+. ^ Don't worry, that's a good thing.
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Old Feb 22, 2006 | 1:46 pm
  #3  
 
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Originally Posted by sierranevada
Need some expert help here. Just booked r/t OAK-DEN-SAT for 8/31 returning 9/4. Both husband and I are 2P and are traveling with our son and my sister. Tried to book all four of us in E+ - website shows lots of open E+ seats. Went through whole itinerary, chose E+ seats, hit purchase and got booking confirm that kicked all of us into E-. Called 2P line - was told all E+ seats booked so website must be wrong! I know united.com is not the best but could it actually show 22 available E+ seats when there aren't any? I told rep I wanted to hold for supervisor. After holding,he is now are saying that it can be done but that they have to split the reservation into 2 separate reservations. This whole process has taken about 30 minutes from being kicked out of united.com three times to holding for 20 minutes with call center. Do I really have to split reservations to get E+ seats for us all?
Unfortunately, yes. You can only get 1 additional E+ seat per reservation, so you and your husband will need to be on different reservations.
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Old Feb 22, 2006 | 1:52 pm
  #4  
 
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Are the non Premier members sitting next to one another? Just made a booking last week on 1 PRN for Wife(1K) Self(1K) and brother/sister inlaw (no status as yet) and had to sit one of them next to one of us . IE making sure that the non premier member was sitting next to 1K
Try asking the agent to do that ant it should work OK

Geordieflyer
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Old Feb 22, 2006 | 3:02 pm
  #5  
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Thanks everyone for your prompt replies! We went ahead and split the reservation so that each non premier flyer was with a premier flyer and got our E+ seats. One segment is the ExPlus plane - looking forward to checking it out.
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