Everything you wanted to know about the confirmed same-day change process
#16
Join Date: Jan 2000
Location: Baltimore/Washington, USA
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If you choose to go to the airport and take your chances at the counter or gate, is the $25 waived?
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#17
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"Can I still standby for free at the gate?
Yes. You would still clear about 20 minutes out, based on the usual factors."
Yes. You would still clear about 20 minutes out, based on the usual factors."
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#18
Join Date: Jan 2000
Location: Baltimore/Washington, USA
Programs: AA LT Platinum, Hilton LT Diamond, Marriott Titanium
Posts: 3,076
Originally Posted by SkiAdcock
"Can I still standby for free at the gate?
Yes. You would still clear about 20 minutes out, based on the usual factors."
Yes. You would still clear about 20 minutes out, based on the usual factors."
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#19
Join Date: Jun 2004
Location: Denver, CO
Programs: UA 1K; F9 Summit
Posts: 2,077
This has probably been mentioned before, but isn't this bad news for UA's elites? Seems like another way to sell benefits out from under UA's best flyers.
Suppose there is 1 seat available on a flight leaving in 2 hrs. A first-time UA flyer and a UGS both want to standby for that flight; the GM reaches the gate agent first and pays $25 after being told that there is only 1 seat. The UGS then gets put on the WL and perhaps doesn't clear.
Is this really the priority wants to adopt here? Someone who will give UA $300 for the whole year gets a seat over someone who gives UA $50,000 in that same year?
Or am I missing something?
Suppose there is 1 seat available on a flight leaving in 2 hrs. A first-time UA flyer and a UGS both want to standby for that flight; the GM reaches the gate agent first and pays $25 after being told that there is only 1 seat. The UGS then gets put on the WL and perhaps doesn't clear.
Is this really the priority wants to adopt here? Someone who will give UA $300 for the whole year gets a seat over someone who gives UA $50,000 in that same year?
Or am I missing something?
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#20
Join Date: Jul 2003
Location: Earth
Programs: UA MM Platinum; HH Diamond; Marriott Gold; Starwood Gold; Hyatt Discoverist; Avis Preferred Plus
Posts: 1,527
Originally Posted by chix
Thanks! Will security let you through if you are on a 5 PM and you want an 8 AM?
Edit: Sorry, that's not what you were talking about.
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Last edited by Dromomaniac; Dec 30, 2005 at 11:07 pm
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#21
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Join Date: Dec 2003
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Very useful and helpful. I think this one is for United FAQ sticky.
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#22
Join Date: Feb 2001
Location: Los Angeles, USA
Programs: UA Plat-2MM, Marriott Life Titanium, Hyatt something
Posts: 1,888
Originally Posted by jrblack
This has probably been mentioned before, but isn't this bad news for UA's elites? Seems like another way to sell benefits out from under UA's best flyers.
Suppose there is 1 seat available on a flight leaving in 2 hrs. A first-time UA flyer and a UGS both want to standby for that flight; the GM reaches the gate agent first and pays $25 after being told that there is only 1 seat. The UGS then gets put on the WL and perhaps doesn't clear.
Is this really the priority wants to adopt here? Someone who will give UA $300 for the whole year gets a seat over someone who gives UA $50,000 in that same year?
Or am I missing something?
Suppose there is 1 seat available on a flight leaving in 2 hrs. A first-time UA flyer and a UGS both want to standby for that flight; the GM reaches the gate agent first and pays $25 after being told that there is only 1 seat. The UGS then gets put on the WL and perhaps doesn't clear.
Is this really the priority wants to adopt here? Someone who will give UA $300 for the whole year gets a seat over someone who gives UA $50,000 in that same year?
Or am I missing something?
Also, the airport is not supposed to confirm someone if it would cause the flight to be totally full or oversold (capacity minus one is the limit). Thus, even if the GM gets the last confirmed seat, the UGS is pretty likely to get on the flight.
It's not clear whether the phone agents are bound by this booking rule or just the inventory rule, but the effect is likely to be similar.
And the posts at the head of this thread are GREAT. Definitely link or move to the FAQ.
Charles
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#23
Join Date: Oct 2000
Location: Munich, Germany
Programs: LH HON, DL FO/MM, Marriott Lifetime Platinum, Accor Lifetime Platinum, Sixt Diamond
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Compare it to DL's same-day-confirmed program: they will confirm you on the new flight even up to the overbooking authorization by revenue management. So if the flight is already overbooked by let's say 20 seats, and there is 1 seat left, you can still get it under the SDC program at Delta.
United only does it up to cabin capacity minus one, so with the usual no-shows and everything, it is not as bad as it looks.
However, DL's model of waiving the $25 for middle and top tier plus allowing standby is probably the best.
United only does it up to cabin capacity minus one, so with the usual no-shows and everything, it is not as bad as it looks.
However, DL's model of waiving the $25 for middle and top tier plus allowing standby is probably the best.
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#24
Join Date: May 2005
Programs: UA MM, AS MVP Gold, Marriott Titanium
Posts: 2,110
Originally Posted by Phoenician Aviator
When can I do this?
Within 4 hours of the flight you want to take. So if your original flight is at 11PM, and you want to take the 2PM, you can call at 10AM and get a seat.
Within 4 hours of the flight you want to take. So if your original flight is at 11PM, and you want to take the 2PM, you can call at 10AM and get a seat.
Originally Posted by Phoenician Aviator
What inventory does this come out of?
The confirmed standby comes out of "H" inventory.
The confirmed standby comes out of "H" inventory.
Last edited by thegingerman; Dec 31, 2005 at 1:41 pm Reason: silly typo
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#25
Join Date: Feb 2001
Location: Austin, TX
Programs: lapsed UA 1K (now a lowly 2P), HGP Platinum
Posts: 9,607
Originally Posted by thegingerman
So if my original flight is the 2 PM and I want the 11PM and I want the 11PM, I can't get confirmed until 7PM?
Then if U is available but not H, there's no confirmed standy? How does this interact with the "cabin capacity minus one" mentioned a couple posts up?
The cabin capacity - one means exactly that. Regardless of how many seats there are available in saleable inventory, they will only offer you this confirmation if there has been no overbooking, and, in fact, they must be underbooked by more than 1.
It is possible to have a flight overbooked, but still have 9 seats for sale in Y, 4 in H, and 1 in Q (as an example). In that case, they'll still not confirm you onto the flight.
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#26
Join Date: Feb 2002
Posts: 3,904
H is actually generous because most of these fares will have booked into T/S/W/U/V/Q.
They are letting you jump up classes for $25 instead of collecting the difference.
If a flight looks like this
Y9 B9 M9 H4 Q0 V0 S0 T0 W0 etc..
and you are holding V you could actually get on this flight for $25 without paying the difference.
Now the way I read it is that the airport cannot overbook a flight, but the res agent can book you as long as H is available
Do I understand that correctly?
They are letting you jump up classes for $25 instead of collecting the difference.
If a flight looks like this
Y9 B9 M9 H4 Q0 V0 S0 T0 W0 etc..
and you are holding V you could actually get on this flight for $25 without paying the difference.
Now the way I read it is that the airport cannot overbook a flight, but the res agent can book you as long as H is available
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Do I understand that correctly?
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#27
Join Date: Jun 2004
Location: Denver, CO
Programs: UA 1K; F9 Summit
Posts: 2,077
Originally Posted by chuck1
They are letting you jump up classes for $25 instead of collecting the difference.
If a flight looks like this
Y9 B9 M9 H4 Q0 V0 S0 T0 W0 etc..
and you are holding V you could actually get on this flight for $25 without paying the difference.
Now the way I read it is that the airport cannot overbook a flight, but the res agent can book you as long as H is available
Do I understand that correctly?
Y9 B9 M9 H4 Q0 V0 S0 T0 W0 etc..
and you are holding V you could actually get on this flight for $25 without paying the difference.
Now the way I read it is that the airport cannot overbook a flight, but the res agent can book you as long as H is available
![Confused](https://www.flyertalk.com/forum/images/smilies/confused.gif)
Do I understand that correctly?
The way I read the profile is that you are booked into your proper fare class, and if that's not available, you get booked into H. This is for bookkeeping, but once again there is no payment of fare difference for standbys.
The profile states that they cannot oversell via this policy... they must leave one seat open, so the H availability is irrelevant.
At least that's my take.
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#28
Join Date: May 2005
Programs: UA MM, AS MVP Gold, Marriott Titanium
Posts: 2,110
Originally Posted by rcs85551
From the S*Profile:
UA*S SAME-DAY STANDBY FOR FREE REMAINS AN OPTION FOR CUSTOMERS. UA*S MISSED TRIP POLICY REMAINS IN EFFECT.
UA*S SAME-DAY STANDBY FOR FREE REMAINS AN OPTION FOR CUSTOMERS. UA*S MISSED TRIP POLICY REMAINS IN EFFECT.
Is this the so-called "flat-tire rule"?
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#29
Join Date: Oct 1999
Location: BOS
Programs: JetBlue Mosaic, WN A List Preferred, Hyatt Globalest, Hilton Diamond, Marriott Platinum, IHG Spire
Posts: 3,966
Thanks And Questions/Comments
A big thank you to Phoenician Aviator and rcs85551 for the useful information. I really like reading the insider information e.g. the UA profiles that the agents see and the summary in post 1 is good too for a quick overview and for people not in to this stuff so much
.
I have some comments and questions:
*Could you post the Missed Trip policy also? What is the Missed Trip policy?
*If the agent does not reissue or revalidate the e-ticket coupon to the newly booked segment in the PNR, how does the system check you in for that new segment? I thought an e-ticket needed to be matched to the PNR segment either through reissue or revalidation. Does this mean they technically can check you in to any flight even if your e-ticket coupon does not match the flight?
*It is interesting that the RSR procedure is shorter, and does not mention checking Faster Air to see if a flight is overbooked. I too have the question of whether the way this is worded an RSR would book a pax in H on a flight authorized to oversell? In the RSR procedure there is nothing about checking the load?
*It sounds like it would be easy for an agent to "forget" to collect the fee. It sounds like the fee is technically not tied to checking in the pax so if they wanted too they could complete all the steps without chargint ehfee
. In practice also they can revalidate the e-ticket without collecting the fee, and even book the pax in Y;
*It sounds like especially as a 1P or 1K, it would generally be to your advantage to do regular standby unless you were trying to get an upgrade? I imagine this would put you in a better position for clearin in to an upgrade? The other advantage might be to getting a better seat in economy Plus, though I would think that most upgraders might free up preferred coach seats. I think I would generally do the $0 standby, unless there was some specific reason to confirm it and pay the extra fee? As a 1K can you see any advantage to this over standby besides an upgrade scenario? I think for a general member on a very full flight it may be more of an advantage since the GM would be relatively low on the standby list if there were lots of elites? E.g. on a flight with a total of 2 open seats it might be to the advantage of a GM to get confirmed.
I think UA will be able to sell this especially to GM's. To the average GM Air World is a mysterious place, and if an ATO or RSR said to the GM
"You can pay $25 to be confirmed, or go standby for free but your not guaranteed to get out," the GM probably would pay. The average GM has no idea about how standby works, and would not ask about the booking load on the flight. If there were 100 open seats the average nervous GM might just opt to pay the fee
.
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I have some comments and questions:
*Could you post the Missed Trip policy also? What is the Missed Trip policy?
*If the agent does not reissue or revalidate the e-ticket coupon to the newly booked segment in the PNR, how does the system check you in for that new segment? I thought an e-ticket needed to be matched to the PNR segment either through reissue or revalidation. Does this mean they technically can check you in to any flight even if your e-ticket coupon does not match the flight?
*It is interesting that the RSR procedure is shorter, and does not mention checking Faster Air to see if a flight is overbooked. I too have the question of whether the way this is worded an RSR would book a pax in H on a flight authorized to oversell? In the RSR procedure there is nothing about checking the load?
*It sounds like it would be easy for an agent to "forget" to collect the fee. It sounds like the fee is technically not tied to checking in the pax so if they wanted too they could complete all the steps without chargint ehfee
![Smilie](https://www.flyertalk.com/forum/images/smilies/smile.gif)
*It sounds like especially as a 1P or 1K, it would generally be to your advantage to do regular standby unless you were trying to get an upgrade? I imagine this would put you in a better position for clearin in to an upgrade? The other advantage might be to getting a better seat in economy Plus, though I would think that most upgraders might free up preferred coach seats. I think I would generally do the $0 standby, unless there was some specific reason to confirm it and pay the extra fee? As a 1K can you see any advantage to this over standby besides an upgrade scenario? I think for a general member on a very full flight it may be more of an advantage since the GM would be relatively low on the standby list if there were lots of elites? E.g. on a flight with a total of 2 open seats it might be to the advantage of a GM to get confirmed.
I think UA will be able to sell this especially to GM's. To the average GM Air World is a mysterious place, and if an ATO or RSR said to the GM
"You can pay $25 to be confirmed, or go standby for free but your not guaranteed to get out," the GM probably would pay. The average GM has no idea about how standby works, and would not ask about the booking load on the flight. If there were 100 open seats the average nervous GM might just opt to pay the fee
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#30
Join Date: Oct 2000
Location: Munich, Germany
Programs: LH HON, DL FO/MM, Marriott Lifetime Platinum, Accor Lifetime Platinum, Sixt Diamond
Posts: 6,174
There you go:
International:
Code:
MISSED TRIP PROVISIONS: ----------------------- (FOR INTERNATIONAL GUIDELINES SEE: S*FAR/RULE 80-MORE 2) IF THE PASSENGER HOLDING CONFIRMED RESERVATIONS AND TICKETS MISSES THE FLIGHT AND PRESENTS HIMSELF/HERSELF AT THE UA DEPARTURE AIRPORT TICKET COUNTER AFTER THE CLOSE OUT OF THE SCHEDULED FLIGHT AND NO LATER THAN 2 HOURS AFTER THE SCHEDULED DEPARTURE TIME: THE PASSENGER WILL BE ACCOMMODATED ON A STANDBY BASIS ON THE NEXT AVAILABLE UA FLIGHT (EVEN IF THE NEXT DAY) AND THE SERVICE CHARGE/CHANGE FEE WILL BE WAIVED.
Code:
----- MISSED TRIP PROVISION ----- IF A PASSENGER HOLDING CONFIRMED RESERVATIONS AND TICKETS MISSES THE FLIGHT AND PRESENTS HIMSELF/HERSELF AT THE UA DEPARTURE AIRPORT TICKET COUNTER AFTER THE CLOSE OUT OF THE SCHEDULED FLIGHT AND NO LATER THAN 2 HOURS AFTER THE SCHEDULED DEPARTURE TIME..THE PASSENGER WILL BE ACCOMMODATED ON A STANDBY BASIS ON THE NEXT AVAILABLE UA FILGHT (POSSIBLY THE NEXT DAY) AND THE SERVICE CHARGE/CHANGE FEE WILL BE WAIVED.
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