Consolidated Thread to Post Your UA Website Experiences/Complaints
Jan 7, 2006, 4:53 pm
#91
In Memoriam, Original Member
Join Date: May 1998
Location: Los Angeles, CA
Posts: 6,879
I am trying to upgrade someone elses PNR with a SWU. The only choice in the drop down box is a Paper Swstemwide? What gives?
Jan 7, 2006, 7:05 pm
#92
Join Date: Aug 2005
Location: SFO
Programs: Free Agent, Any Status is Accidental
Posts: 1,395
Originally Posted by auh2o
I am trying to upgrade someone elses PNR with a SWU. The only choice in the drop down box is a Paper Swstemwide? What gives?
Jan 7, 2006, 7:28 pm
#93
In memoriam
Join Date: Feb 2002
Location: Chicago, IL (ORD), Phoenix AZ (PHX)
Programs: UA 1K 1.9MM, Starwood Platinum, a nothing in several others
Posts: 5,176
Originally Posted by auh2o
I am trying to upgrade someone elses PNR with a SWU. The only choice in the drop down box is a Paper Systemwide? What gives?
In the past I was told by ual.com support to select the paper choice and then call them and they would change it over to take it out of your account. YMMV
Jan 7, 2006, 8:04 pm
#94
Join Date: Aug 2005
Location: SFO
Programs: Free Agent, Any Status is Accidental
Posts: 1,395
Gah.. Keep trying to access my Mileage Summary and all I get is this:
"Mandatory parameter check"
What the heck is that supposed to mean?!
"Mandatory parameter check"
What the heck is that supposed to mean?!
Jan 8, 2006, 12:33 am
#95
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Portland
Posts: 11,572
Down again. I'm currently trying to price tickets and check my mileage balance. All I get for both is:
** Our site is currently unavailable. Please visit us again. **
I'm really starting to regret my decision to switch from AS. Perhaps CO or AA would be willing to allow me to buy a ticket on their website. UA apparently doesn't need the money.
** Our site is currently unavailable. Please visit us again. **
I'm really starting to regret my decision to switch from AS. Perhaps CO or AA would be willing to allow me to buy a ticket on their website. UA apparently doesn't need the money.
Jan 8, 2006, 12:38 am
#96
Join Date: Jan 2005
Programs: UA 1K; SPG Plat; Hyatt Diamond
Posts: 2,179
Upgrades are being redeposited into my account as they clear...
Not a problem so much for me as for them...
Not a problem so much for me as for them...
Jan 11, 2006, 2:13 pm
#97
Join Date: Jul 2000
Location: Oakland,CA,USA
Programs: UAL Gold Million-Mile
Posts: 339
Firefox no good for Apply upgrade
At ual.com:
Home > Planning travel > Apply for Upgrades
The submit button is missing from the bottom of the screen in Firefox v1.0 and v1.7.
To request my upgrade, I had to start up Mozilla, where the button appears across from the "Return to View Itinerary" link.
They are apparently using an HTML anchor with an image for a button rather than a standard HTML button control.
Home > Planning travel > Apply for Upgrades
The submit button is missing from the bottom of the screen in Firefox v1.0 and v1.7.
To request my upgrade, I had to start up Mozilla, where the button appears across from the "Return to View Itinerary" link.
They are apparently using an HTML anchor with an image for a button rather than a standard HTML button control.
Jan 14, 2006, 7:09 am
#98
Join Date: Jan 2005
Location: IAD...and loving it?!
Programs: UA Platinum (1MM Gold), HH Diamond, Marriott Gold
Posts: 858
Printing Mileage Summary
I, and I imagine many others, like to print an end of year copy of my Mileage Summary. I noticed this morning when attempting to do so that the new screen format intorduced last fall is not very printer friendly as (with IE) it takes the horizontal tabs across the top of the summary and prints them stacked and expanded down the left side. Wouldn't be so bad if it filled a whole page that could then be discarded (or not selected for printing), but the actual summary starts about an inch from the bottom of the first page. Landscape format is better in that the first page can then be discarded, but the summary is long and narrow so it doesn't make very good use of the page.
The summaries I printed last year didn't have this problem, so it is a "new improvement." You'd think web designers would actually try common operations with their sites, like printing. Ideal (and not a big challenge) would be a "Printer Friendly Version" button that would deliver a suitable for printing version, either html or pdf.
The summaries I printed last year didn't have this problem, so it is a "new improvement." You'd think web designers would actually try common operations with their sites, like printing. Ideal (and not a big challenge) would be a "Printer Friendly Version" button that would deliver a suitable for printing version, either html or pdf.
Last edited by Portolan; Jan 14, 2006 at 7:12 am
Jan 14, 2006, 3:54 pm
#99
Used to be 'g_leyser'
Join Date: Jul 2002
Location: Brandon Johnson International Airport (expect delays)
Programs: AA PlatPro, HH Gold, Bonvoy Gold, IHG Plat, Reno Air MEGA Platinum
Posts: 10,039
Here's a new one:
The Award Travel schedule shows different aircraft than on the timetable
Specific example:
July 4th ORD-SEA
Award Travel shows a 3-class 777, timetable shows an A320.
The Award Travel schedule shows different aircraft than on the timetable
Specific example:
July 4th ORD-SEA
Award Travel shows a 3-class 777, timetable shows an A320.
Jan 16, 2006, 5:06 am
#100
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
Looks like another incarnation of their untested crap from a week or two ago has been unleashed. If I try to log in to my mileage summary from the home page I get to a page headed "Mileage summary" which says:
or I get to a page headed "Error" which says:
Mandatory parameter check
We were unable to process your request. The system is currently unavailable or the internet service is experiencing heavy traffic. Please try your request later.
Jan 16, 2006, 7:20 am
#101
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
Originally Posted by Kremmen
Looks like another incarnation of their untested crap from a week or two ago has been unleashed. If I try to log in to my mileage summary from the home page I get to a page headed "Mileage summary" which says:
or I get to a page headed "Error" which says:
or I get to a page headed "Error" which says:
Jan 16, 2006, 2:58 pm
#102
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
Originally Posted by holtju2
This have been since they upated it. You must log out and then log in to be able to see your mileage summary. One of those weird United.bomb features I guess/
From that, I assume they are totally screwing up some cookie setting. (Though even deleting all ua cookies didn't fix it.) Just a guess, but probably something non-standard and incompetent that works in IE.
Jan 17, 2006, 10:32 am
#103
FlyerTalk Evangelist
Join Date: Dec 2003
Location: USA
Programs: UA Platinum, 1MM
Posts: 13,460
United.com continues to hate Firefox.
Jan 18, 2006, 1:36 am
#104
Join Date: Jun 2005
Programs: United Premier 1K
Posts: 738
Anyone else getting this message?
Code:
We Can't Price/Book This Itinerary We had trouble pricing or completing your reservation for the following reason: Reservation system internal error - cannot price this itinerary, please try a different flight. Please try double checking all your information, and/or rebuilding your itinerary. If you continue to have problems, please let us know. Thanks!
Jan 18, 2006, 12:45 pm
#105
Join Date: Dec 2002
Location: Rochester, MN
Programs: UA GS, AA PLT, HH Diamond
Posts: 1,437
Ok this mandatory paramater check thing is getting out of hand. I have tried litteraly everything I can think of to get into to the site. cleared the cache, cleared the history, shut down the browser, rebooted the computer, and still cannot get into the site. And still I get the mandatory paramater check. I need to book some flights, that cause the call center (I always end up in India) to go nuts. does United actually want our money or not? ok I feel a little better now.
I need to book some flights, that cause the call center (I always end up in India) to go nuts. does United actually want our money or not? ok I feel a little better now.