Originally Posted by auh2o
I am trying to upgrade someone elses PNR with a SWU. The only choice in the drop down box is a Paper Systemwide? What gives?
This is a known bug in the online upgrade process. My past theory was that it only occurs when you are using your last SWU. I doubt that this is the case as this is the begining of the year.
In the past I was told by ual.com support to select the paper choice and then call them and they would change it over to take it out of your account. YMMV