mech problem causes overnight delay
Apr 24, 2005 | 6:34 pm
#1
Original Poster
Join Date: Jan 2005
Posts: 107
mech problem causes overnight delay
I was flying from SAV to IAD to MHT.
The flight in Savannah had a toilet breakdown and they could not leave until it was fixed. This resulted in missing our flight from Washington to Manchester. They could not get us out until tomorrow morning. So here we are in the Holiday Inn at Dulles. $12 dinner voucher each, $5 breakfast voucher each and hotel room.
I am returning from a week's vacation and needed to be at the office tomorrow. I will not be able to get there now until 2pm.
I will have to go home first as we do not have our baggage with us and I am
not in office clothes and if I were they would have been worn 48 hours!
There were a lot of angry passengers at customer service and after all it is not their fault. So I did not make a scene. But I was not happy.
I figured I would write a letter to United tomorrow. Did I handle this wrong?
Should I have demanded additional compensation there and then?
What would be a reasonable compensation to ask for?
Thanks
Pam
The flight in Savannah had a toilet breakdown and they could not leave until it was fixed. This resulted in missing our flight from Washington to Manchester. They could not get us out until tomorrow morning. So here we are in the Holiday Inn at Dulles. $12 dinner voucher each, $5 breakfast voucher each and hotel room.
I am returning from a week's vacation and needed to be at the office tomorrow. I will not be able to get there now until 2pm.
I will have to go home first as we do not have our baggage with us and I am
not in office clothes and if I were they would have been worn 48 hours!
There were a lot of angry passengers at customer service and after all it is not their fault. So I did not make a scene. But I was not happy.
I figured I would write a letter to United tomorrow. Did I handle this wrong?
Should I have demanded additional compensation there and then?
What would be a reasonable compensation to ask for?
Thanks
Pam
Apr 24, 2005 | 6:42 pm
#2
FlyerTalk Evangelist
Join Date: Dec 2004
Posts: 23,999
Originally Posted by PamHarwood
I was flying from SAV to IAD to MHT.
The flight in Savannah had a toilet breakdown and they could not leave until it was fixed. This resulted in missing our flight from Washington to Manchester. They could not get us out until tomorrow morning. So here we are in the Holiday Inn at Dulles. $12 dinner voucher each, $5 breakfast voucher each and hotel room.
I am returning from a week's vacation and needed to be at the office tomorrow. I will not be able to get there now until 2pm.
I will have to go home first as we do not have our baggage with us and I am
not in office clothes and if I were they would have been worn 48 hours!
There were a lot of angry passengers at customer service and after all it is not their fault. So I did not make a scene. But I was not happy.
I figured I would write a letter to United tomorrow. Did I handle this wrong?
Should I have demanded additional compensation there and then?
What would be a reasonable compensation to ask for?
Thanks
Pam
The flight in Savannah had a toilet breakdown and they could not leave until it was fixed. This resulted in missing our flight from Washington to Manchester. They could not get us out until tomorrow morning. So here we are in the Holiday Inn at Dulles. $12 dinner voucher each, $5 breakfast voucher each and hotel room.
I am returning from a week's vacation and needed to be at the office tomorrow. I will not be able to get there now until 2pm.
I will have to go home first as we do not have our baggage with us and I am
not in office clothes and if I were they would have been worn 48 hours!
There were a lot of angry passengers at customer service and after all it is not their fault. So I did not make a scene. But I was not happy.
I figured I would write a letter to United tomorrow. Did I handle this wrong?
Should I have demanded additional compensation there and then?
What would be a reasonable compensation to ask for?
Thanks
Pam
Apr 24, 2005 | 7:28 pm
#3
Join Date: Mar 2005
Location: Seattle, WA
Programs: DL Diamond, UA 1K MM, SPG Plat For Life, Marriott Plat, Nexus/GlobalEntry
Posts: 9,198
You should contact customer relations...they will almost definitely give you a travel voucher you can use towards a future flight...I have gotten a $200 voucher before for an overnight delay. Worth asking!
Apr 24, 2005 | 7:35 pm
#4
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Seattle, WA, USA
Programs: Bar Alliance Gold
Posts: 16,280
You have received the standard compensation for an overnight forced by a mechanical or some other issue within UA's control (in otherwords, something not caused by weather).
If you wish to ask for more on top of that, then write a polite letter to UA and see what you get.
If you wish to ask for more on top of that, then write a polite letter to UA and see what you get.
Apr 24, 2005 | 9:40 pm
#5
Join Date: Jan 2001
Location: Somewhere I've Driven To
Programs: HiltonHonors, IHG Hotels, DL Skymiles
Posts: 2,070
Has anyone thought of writing Air Wisconsin or Chataucqua directly or whatever UAX name applies in the flown market ?? It would be interesting to see what response would come from that airline instead of United Airlines.