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mech problem causes overnight delay
I was flying from SAV to IAD to MHT.
The flight in Savannah had a toilet breakdown and they could not leave until it was fixed. This resulted in missing our flight from Washington to Manchester. They could not get us out until tomorrow morning. So here we are in the Holiday Inn at Dulles. $12 dinner voucher each, $5 breakfast voucher each and hotel room. I am returning from a week's vacation and needed to be at the office tomorrow. I will not be able to get there now until 2pm. I will have to go home first as we do not have our baggage with us and I am not in office clothes and if I were they would have been worn 48 hours! There were a lot of angry passengers at customer service and after all it is not their fault. So I did not make a scene. But I was not happy. I figured I would write a letter to United tomorrow. Did I handle this wrong? Should I have demanded additional compensation there and then? What would be a reasonable compensation to ask for? Thanks Pam |
Originally Posted by PamHarwood
I was flying from SAV to IAD to MHT.
The flight in Savannah had a toilet breakdown and they could not leave until it was fixed. This resulted in missing our flight from Washington to Manchester. They could not get us out until tomorrow morning. So here we are in the Holiday Inn at Dulles. $12 dinner voucher each, $5 breakfast voucher each and hotel room. I am returning from a week's vacation and needed to be at the office tomorrow. I will not be able to get there now until 2pm. I will have to go home first as we do not have our baggage with us and I am not in office clothes and if I were they would have been worn 48 hours! There were a lot of angry passengers at customer service and after all it is not their fault. So I did not make a scene. But I was not happy. I figured I would write a letter to United tomorrow. Did I handle this wrong? Should I have demanded additional compensation there and then? What would be a reasonable compensation to ask for? Thanks Pam |
You should contact customer relations...they will almost definitely give you a travel voucher you can use towards a future flight...I have gotten a $200 voucher before for an overnight delay. Worth asking!
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You have received the standard compensation for an overnight forced by a mechanical or some other issue within UA's control (in otherwords, something not caused by weather).
If you wish to ask for more on top of that, then write a polite letter to UA and see what you get. |
Has anyone thought of writing Air Wisconsin or Chataucqua directly or whatever UAX name applies in the flown market ?? It would be interesting to see what response would come from that airline instead of United Airlines.
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