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Old Mar 4, 2005 | 10:18 am
  #1  
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Easy Checkin Error

Haven't seen this one before. Does it mean I will be "enjoying" the full SSSS experience tomorrow?

EasyCheck-in: Error

The itinerary ###### has generated an error.
Please see a United Representative at the airport to complete check-in


(###### is my itinerary number)
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Old Mar 4, 2005 | 10:21 am
  #2  
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It is definitely possible, but there is not guarantee. I'd get to the airport with plenty of time for it, though. Prepare to be haraSSSSed.

Bob
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Old Mar 4, 2005 | 10:32 am
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was it easy check-in or easy check-in on-line???

the reason i ask is that last week, i was flying w/a sponsored cr1 and the u/g was waitlisted. i was able to check in on-line the night before and got my bp and dm card but when the u/g cleared at noon on the day of flight, i got curious and tried to check-in again. i saw the itinerary and was able to go thru the motions until i hit "check in"-that's when i got the same error message metnioned above. when i got to sfo, i went to an agent and was checked in with no problems or "ssss's".
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Old Mar 4, 2005 | 10:38 am
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This was easy check in online. I have not requested any upgrades for this flight, so I doubt it would have something to do with them. Anyway, I will get to the airport with some time to spare
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Old Mar 4, 2005 | 10:44 am
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While you could face that messsss, I have had the same message several times without getting tagged. More likely it is everyone's favorite web site performing up to its highest standards again.
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Old Mar 4, 2005 | 10:51 am
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Shoot, I was hoping you were going to report that it didn't collect an upgrade instrument...
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Old Mar 4, 2005 | 10:53 am
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I also got that message after having a printer error. I couldn't get my printer to work and I didn't want the check-in process to complete so I could do it later after I resolved the issue. I did not confirm check-in and I hit the back button, where it gave me that same message. But when I logged out and logged back in, it had completed the check-in process anyway and allowed me to reprint the boarding passes. Prob not the same issue as yours, but in any case this seems to be another common united.com glitch unrelated to SSSS.
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Old Mar 4, 2005 | 2:28 pm
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I had the same problem back in December. Wouldn't let me check in online or via the kiosk at IAD. Had to wait for an agent who asked for the credit card I used to buy the ticket, my driver's license and another form of ID. Got a blue boarding pass with Zone 3 on it even though I was 1P at the time and my MP # was clearly printed on the BP. But at least it didn't have the dreaded "SSSS" on the boarding pass.

Rip...
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Old Mar 4, 2005 | 2:35 pm
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I've had a similar problem before where Mr. Chicken let me re-check in, but for whatever reason spat out my outgoing BPs and the first segment of my return trip's BP, too. Even when checking in for the return trip, Mr. Chicken refused to give me anything more than that first BP, and when I tried to talk him into admitting he had more BPs for me, he spit out an error like the OP described.

When I finally got an agent's attention (those at SMF were seemingly ignoring the elite line, even though it was open), she spent a few minutes typing away before explaining that a "schedule change" had caused me to have to check in at the counter. No SSSS or anything (wouldn't have made sense, anyway, since I had my first BP to clear security anyway), but apparently the final segment had been dropped back 15 minutes. Very odd that that confused Mr. Easy so much!
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Old Mar 4, 2005 | 2:41 pm
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I'd call up web support and ask. In my experience, it could be one of the following:

1) There were changes in the record that have not been electronically validated

2) You exchanged the ticket, but ual.com can't read it (is your ticket receipt in order?)

3) Flight has been cancelled.
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Old Mar 4, 2005 | 2:47 pm
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Originally Posted by zrs70
I'd call up web support and ask. In my experience, it could be one of the following:

1) There were changes in the record that have not been electronically validated

2) You exchanged the ticket, but ual.com can't read it (is your ticket receipt in order?)

3) Flight has been cancelled.
when i tried to check in on-line for an unbeknownst to me cancelled flight, i rec'd an error message saying that the flight was in fact cancelled and to call ua res (and the easy update notification came 4 hours later )
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Old Mar 4, 2005 | 4:12 pm
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Originally Posted by zrs70
I'd call up web support...
Please don't take this the wrong way, and I mean no disrespect, but WHAT ARE YOU SMOKING???

Web support for u.com is the most useless bunch there is. Besides seeing nothing wrong with getting customers passwords for the site, I found they know little about the web site of how it operates (and doesn't operate). I seriously doubt any of them have nearly the screen time most of us have, and have never encountered many of the problems we see daily.
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Old Mar 4, 2005 | 5:09 pm
  #13  
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Called the UA web support and they don't have a clue. The guy confirmed that there were no schedule changes or cancellations, and that everything is fine with the itinerary. He suggested using the kiosk at the airport, since "something is wrong with the website" .

On the bright side, the web support responds very quickly, I was expecting much longer hold times.
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Old Mar 6, 2005 | 2:24 pm
  #14  
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Quick update in case anyone is curious:

I was in fact SSSSed on the flight I couldn't check in online for
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Old Mar 6, 2005 | 2:42 pm
  #15  
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an update from me as well.....

i rec'd the same error for my sfo-jfk-sfo m/r this weekend and could not check-in on line or with mr/ms easy at sfo. however, it turns out that my issue was that my m/r was a re-book due to a weather cancellation (blizzard) back in january so it looks like that if the tix is re-booked (even though the original purchase was done on-line), you won't be able to check-in on-line.
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