Please don't take this the wrong way, and I mean no disrespect, but WHAT ARE YOU SMOKING???

Web support for u.com is the most useless bunch there is. Besides seeing nothing wrong with getting customers passwords for the site, I found they know little about the web site of how it operates (and doesn't operate). I seriously doubt any of them have nearly the screen time most of us have, and have never encountered many of the problems we see daily.