Originally Posted by zrs70
I'd call up web support and ask. In my experience, it could be one of the following:
1) There were changes in the record that have not been electronically validated
2) You exchanged the ticket, but ual.com can't read it (is your ticket receipt in order?)
3) Flight has been cancelled.
when i tried to check in on-line for an unbeknownst to me cancelled flight, i rec'd an error message saying that the flight was in fact cancelled and to call ua res (and the easy update notification came 4 hours later
)