Overaggressive EasyUpdate
Jul 27, 2011 | 7:07 pm
#16
Suspended
Join Date: Jun 2007
Location: MEL/LAX/JFK
Programs: UA 1K(0.7MM) Hilton Gold/La Quinta Gold
Posts: 897
After using the United iPhone app on my last trip, I ignore EasyUpdate messages, they are always too far behind realtime changes.
I had a flood of emails and 17 voicemails after last weekends adventure, I ignored them all, they were out of sync with what was happening and too long to listen to "Hello This is United" *DUH*
Given that he goes on Holidays from time to time and doesn't inform me of changes, I now prefer to run my own checks of what is happening.
Now if only the iPhone app would default to United and not CO
I had a flood of emails and 17 voicemails after last weekends adventure, I ignored them all, they were out of sync with what was happening and too long to listen to "Hello This is United" *DUH*
Given that he goes on Holidays from time to time and doesn't inform me of changes, I now prefer to run my own checks of what is happening.
Now if only the iPhone app would default to United and not CO
Aug 4, 2011 | 7:08 am
#17
Original Poster
Join Date: Sep 2006
Location: ORD
Programs: United Plat 2MM, Hilton Gold
Posts: 2,727
A sort-of explanation from United. They claim that it was a cancellation of the original flight the previous day that triggered this event. I don't understand how this could be. They may be confused - they also claim I was automatically rebooked the same day, when in fact it was the following day. I suspect that EasyUpdate's records may not be in any better shape than its notification.
Aug 4, 2011 | 9:12 am
#18
Join Date: May 2006
Location: MYF/CMA/SAN
Programs: COdbaUA MM, AA EXP, AF G, Bonbon Gold, Hilton G, All G, GHA Titanium, Hertz PC, Avis Presidential
Posts: 5,929
I got an EasyUpdate last year that was caused by a downline flight CX and would have cost me a whole day of a short trip to YYZ. I called and Mr. EasyMenu didn't understand my voice and I got ICC, where they lied and called it weather. I checked United Cargo, and it turned out it was MX. I called back and got the 1K desk, who sent me over to AC's non-stop.
Aug 4, 2011 | 9:37 am
#19
FlyerTalk Evangelist
Join Date: May 2006
Location: SEA or BGR, Lower Earth Orbit
Programs: UA 1K
Posts: 17,295
Got a nice one this morning about an upgrade... at 73 hours 
Aug 12, 2011 | 3:20 pm
#20
Join Date: Apr 2000
Location: LAX and LHR. UA lifetime Gold 1.9MM 1K , DL Gold Medallion, HHonors Gold, Marriott Gold, Avis President's Club
Posts: 3,654
When you know your flight is going to be delayed 4 hours and in order to make your connection you get yourself rebooked on another one half an hour later which will only be delayed 45 mins, it is amusing to see how long the system takes to realize that you are on a different flight. I got a whole series of EasyUpdates recently on a flight that I had transferred out of several hours previously, before it switched to telling me about the flight I was actually going to be on.
Aug 30, 2011 | 5:15 am
#21
Join Date: Aug 2004
Location: ORD
Programs: UA 1K 1.5 MM, AA PLAT PRO 1MM
Posts: 581
Not sure if this fits the definition of overaggressive...but it was a first for me--I got an EasyUpdate e-mail flight alert this morning letting me know that my flight was on time. It says:
The following flight time has been revised....
Estimated Departure Time: 7:02 a.m. on time (which is the scheduled departure time)
The following flight time has been revised....
Estimated Departure Time: 7:02 a.m. on time (which is the scheduled departure time)
Aug 30, 2011 | 8:50 am
#22
Join Date: Oct 2006
Location: USA
Programs: DL PM, Hyatt Globalist
Posts: 2,369
Today I got a phone call at 3:28 am telling me that my flight (in two days) is on time.
I hope this is not a CO enhancement.
I hope this is not a CO enhancement.
Aug 30, 2011 | 9:23 am
#23
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 18,093
At first I though it might be a cancellation or a time change, but nah, it wasn't.
Aug 30, 2011 | 9:36 am
#24
Join Date: Oct 2006
Location: USA
Programs: DL PM, Hyatt Globalist
Posts: 2,369
Interesting. I've never gotten an EZ Update for a non-event and certainly never at 3:28 am. Online it shows the update was delivered at 10:29 am GMT.
Aug 30, 2011 | 9:46 am
#25
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 18,093
Aug 30, 2011 | 9:48 am
#26
A FlyerTalk Posting Legend
Join Date: Jul 2003
Location: NYC (formerly BOS/DCA)
Programs: UA 1K, IC RA
Posts: 60,745
Aug 30, 2011 | 10:39 am
#27
Join Date: Feb 2000
Posts: 953
I got one a few hours ago for a flight tomorrow night! For a minute, I was worrying that I'd booked the wrong date!
Aug 30, 2011 | 10:47 am
#28
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 18,093
Aug 30, 2011 | 3:30 pm
#30
Join Date: Feb 2005
Location: PHL
Programs: AA EXP MM, HHonors Lifetime Diamond, Marriott Lifetime Ti, UA Silver
Posts: 5,217
