Why were you compensated and what did you get - 2011 Edition [Compensation] (Merged).
Jul 7, 2011, 5:00 pm
#676
Join Date: Jan 2008
Location: Here and there
Programs: General member, former 1P
Posts: 583
Got an unsolicited customer appreciation e-mail yesterday -- and the message didn't say why beyond boilerplate copy regretting "the inconvenience you experienced." I assume it's for UA3932 IAD-ORF on July 4, which was delayed almost three hours because of crew/operations. We were scheduled to get into Norfolk at 11:20 p.m. but actually arrived at 2:05 a.m. The cockpit crew announced that another aircraft had gone MX and "ours" had been borrowed to take its place. The flight was operated by Colgan Air.
The offer was for a $200 e-cert or 20 percent off. Took the cert. I've been on many delayed flights, but this is the first unsolicited compensation offer I've received.
The offer was for a $200 e-cert or 20 percent off. Took the cert. I've been on many delayed flights, but this is the first unsolicited compensation offer I've received.
Jul 8, 2011, 1:14 pm
#677
Join Date: May 2009
Location: ATL
Posts: 516
Nice. I got lint all over myself on IAD-PEK recently from the new gauze blanket in Y while wearing a white shirt and complained pretty loudly about it - I got a "We're sorry - please fill out the survey below for a chance to win a $400 voucher".
Jul 8, 2011, 3:54 pm
#678
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,639
$150 voucher - seat changed w/o my permission from E+ bulkhead to exit row.
Jul 8, 2011, 3:57 pm
#679
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,636
First was for GRU-ORD. Had good seats in E+, and was then changed to the last row. FA handed out the skykit.
Second was ORD-PWM. Departed almost four hours late, so FA (ASA) handed out skykits to all pax during the drink service.
Jul 8, 2011, 4:08 pm
#680
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,969
Jul 8, 2011, 4:27 pm
#681
Join Date: Oct 2001
Location: Bay Area, CA
Programs: CO Gold (RIP UA), AA PLT (2MM), MR PLT
Posts: 378
LIH-SFO
Another nightmare return flight, 5 hours late due to Mechanical. 15K or $350ECert or 20% off.
Are ECERTS combinable on a single fare ticket / reservatation?
So far I have earned $850 this week if I take the $350 Certificate offer.
Are ECERTS combinable on a single fare ticket / reservatation?
So far I have earned $850 this week if I take the $350 Certificate offer.
Jul 8, 2011, 4:30 pm
#682
Join Date: Apr 2009
Location: Up in the Air OR Down to Earth ;)
Programs: XP AA, ◊ HGP, PL SPG, 1K UA
Posts: 1,369
Jul 8, 2011, 4:43 pm
#683
Join Date: Feb 2010
Location: LAX
Programs: UA-1K, Hertz-Gold, Marriott-Gold, PC-Platinum, SPG
Posts: 2,777
Wow! That is indeed kind of low for the 1K.
Jul 9, 2011, 6:34 pm
#684
Join Date: Aug 2009
Location: Washington DC
Programs: Marriott Platinum, United Gold, Virgin Silver
Posts: 418
Customer Appreciation: $150 vs. 7000 miles vs. 10%
Just got one of these for shenanigans on an award ticket and need to make a choice, am interested in communal thoughts.
The 10% off doesn't make much sense: I'm not likely going to be flying a united flight that costs over 1400 in the next year.
The past two times i've gotten this offer, i've chosen the $250 over the 10,000 miles. Used both certificates for expensive last-minute tickets, and got a bunch of miles from both. Need to protect my 1P this year, which is another good reason to take the dollars. Plus, it's tradeable on CC (I think).
Am tempted to choose the miles here, as I would use them towards 12.5k redemption on US airways later this summer.
Thoughts?
The 10% off doesn't make much sense: I'm not likely going to be flying a united flight that costs over 1400 in the next year.
The past two times i've gotten this offer, i've chosen the $250 over the 10,000 miles. Used both certificates for expensive last-minute tickets, and got a bunch of miles from both. Need to protect my 1P this year, which is another good reason to take the dollars. Plus, it's tradeable on CC (I think).
Am tempted to choose the miles here, as I would use them towards 12.5k redemption on US airways later this summer.
Thoughts?
Jul 9, 2011, 9:35 pm
#685
Join Date: Mar 2011
Programs: AA Platinum Pro, Hilton Diamond, Hyatt Exploralist, Marriot Silver
Posts: 2,065
It all depends on your flying patterns... As you started to work out:
1. If planning to buy an expensive ticket, take %.
2. If planning to buy moderately priced tickets, take $.
3. If planning on focusing on upgrades, or planning on purchasing tickets less expensive than the $, take miles.
1. If planning to buy an expensive ticket, take %.
2. If planning to buy moderately priced tickets, take $.
3. If planning on focusing on upgrades, or planning on purchasing tickets less expensive than the $, take miles.
Jul 9, 2011, 10:34 pm
#686
Join Date: Nov 2006
Posts: 138
Also look at the restrictions. Often the dollar off appreciation certificates can only be used on flights in the US where the percent off certificates can be used on all flights including international flights.
Jul 10, 2011, 12:28 am
#687
Join Date: May 2003
Programs: UA1k; Bonvoy Titanium; Hilton Gold; IHG Gold; AA Plat Pro
Posts: 1,795
Jul 10, 2011, 11:42 am
#688
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Really a personal preference on what works for you.
If you're sitting on hundreds of thousands of miles, miles may not make sense. If you're a few thousand short of the award you want, they may make perfect sense.
If you don't fly domestically, a domestic e-cert has limited value. If you fly domestically, it may highly valuable.
If you're sitting on hundreds of thousands of miles, miles may not make sense. If you're a few thousand short of the award you want, they may make perfect sense.
If you don't fly domestically, a domestic e-cert has limited value. If you fly domestically, it may highly valuable.
Jul 11, 2011, 5:43 am
#689
Join Date: Mar 2011
Posts: 60
PVG-SFO
They overbooked the plane since the flight the day before was cancelled. They needed one volunteer. I got booked a direct flight PVG-LAX (a flight 5 hours later) which is my final destination and $400 cash @ LAX terminal. This was my first bump so I just took what I got but after reading some forums it looks like these things are negotiable.
They overbooked the plane since the flight the day before was cancelled. They needed one volunteer. I got booked a direct flight PVG-LAX (a flight 5 hours later) which is my final destination and $400 cash @ LAX terminal. This was my first bump so I just took what I got but after reading some forums it looks like these things are negotiable.
Jul 11, 2011, 6:49 am
#690
Join Date: Feb 2010
Location: LAX
Programs: UA-1K, Hertz-Gold, Marriott-Gold, PC-Platinum, SPG
Posts: 2,777
PVG-SFO
They overbooked the plane since the flight the day before was cancelled. They needed one volunteer. I got booked a direct flight PVG-LAX (a flight 5 hours later) which is my final destination and $400 cash @ LAX terminal. This was my first bump so I just took what I got but after reading some forums it looks like these things are negotiable.
They overbooked the plane since the flight the day before was cancelled. They needed one volunteer. I got booked a direct flight PVG-LAX (a flight 5 hours later) which is my final destination and $400 cash @ LAX terminal. This was my first bump so I just took what I got but after reading some forums it looks like these things are negotiable.