Yet another e-cert question
Sep 7, 2010 | 12:05 pm
#1
Original Poster
Join Date: Oct 2005
Location: SEA, OGG(I wish)
Programs: was UA 1K now Gold, cuz UA 1.3 MM; HA,DL,AS (no status in these), Marriott Gold
Posts: 1,238
Yet another e-cert question
Moderator; plse move if appropriate
Suppose 2 pax want to book on one PNR for ugrade purposes (default to higher status), can this be done if one of them uses an e-cert? If so, does it matter which one applies an e-cert to the total fare.
Suppose 2 pax want to book on one PNR for ugrade purposes (default to higher status), can this be done if one of them uses an e-cert? If so, does it matter which one applies an e-cert to the total fare.
Sep 7, 2010 | 12:16 pm
#2
Join Date: Apr 2004
Location: Central Virginia
Programs: UA 2MM
Posts: 1,231
The normal $ off e-cert given as a goodwill gester can only be used for one traveler on one PNR. I have seen % off e-certs that can be used for up to 6 passangers on the same PNR.
Last edited by Doug 1029; Sep 7, 2010 at 12:25 pm Reason: add
Sep 7, 2010 | 9:09 pm
#3
Join Date: Sep 2003
Location: PVG
Programs: UA 1K
Posts: 240
Sorry to hijack this thread...but is it possible to split a value of an e-cert?
I was given a $600 domestic e-cert, but most of the cheap flights that I fly in the U.S are under $400. Has anyone been succesful in requesting for 2 $300 in lieu of one $600?
I was given a $600 domestic e-cert, but most of the cheap flights that I fly in the U.S are under $400. Has anyone been succesful in requesting for 2 $300 in lieu of one $600?
Sep 7, 2010 | 9:29 pm
#4
Join Date: Apr 2005
Programs: DL DM MM, Hyatt LT Globalist, SPG LT Gold, Marriott LT Gold, Hertz PC
Posts: 2,156
Web Support or online chat agents are able to create a single PNR/reservation for two passengers with one or more passenger utilizing an e-cert. I have done this for two passengers each using an e-cert and a reservation for two pax with one using an e-cert and one regular fare/no e-cert.
Sep 7, 2010 | 9:32 pm
#5
Join Date: Jan 2005
Location: Maine
Programs: UA Plat, Hyatt Explorist, Marriott Plat, National Exec
Posts: 719
They aren't supposed too, any residual value is not returned to the passenger. If you have to burn it, book in a higher fare class or add some segments for miles.
Sep 7, 2010 | 10:31 pm
#6
Join Date: May 2006
Location: MYF/CMA/SAN
Programs: COdbaUA MM, AA EXP, AF G, Bonbon Gold, Hilton G, All G, GHA Titanium, Hertz PC, Avis Presidential
Posts: 5,929
Sep 7, 2010 | 11:20 pm
#7
Join Date: Jun 2007
Location: DEN & AOK
Programs: UA 2MM, Marriott Plat, Hyatt Diamond, SPG
Posts: 330
Since you are a 1k based outside of the US, try to contact 1K voice to check if they can exchange your domestic eCert for one that allows systemwide use.
Sep 8, 2010 | 12:21 am
#8
Join Date: Sep 2003
Location: PVG
Programs: UA 1K
Posts: 240
Thank you for your suggestion. It worked!!
I emailed Customer Relations and within the hour, got a reply. They were able to swap out my $600 to two $300, as another "goodwill gesture".
I emailed Customer Relations and within the hour, got a reply. They were able to swap out my $600 to two $300, as another "goodwill gesture".
Sep 8, 2010 | 4:17 am
#9
Join Date: Apr 2005
Programs: DL DM MM, Hyatt LT Globalist, SPG LT Gold, Marriott LT Gold, Hertz PC
Posts: 2,156
I wouldn't be surprised if you original $600 e-cert still works even after you get the two $300 e-certs...
Sep 8, 2010 | 7:34 am
#10
Join Date: Oct 2006
Location: PDX
Programs: AS MVP 100K, UA 1MM
Posts: 812
You will need to read the rules of the specific e-cert you have available. One of the $100 certs I used recently said it only applied to one person, but was valid on an itinerary of up to 4 people. Of course, when I actually used it on a three person itinerary, it took $33.33 off per person. No complaint here...