Web Site Problems (Again)...New Message
Dec 4, 2003 | 6:33 am
#1
Original Poster
Join Date: Apr 2003
Location: N. Virginia
Posts: 294
Web Site Problems (Again)...New Message
(Getting to be normal occurence) UA web site is not working for me this morning...but a 'new' message:
Message from the NSAPI plugin:
No backend server available for connection: timed out after 10 seconds.
Anyone else seeing this?
(Now it's functioning...as Roseanne Rosanadanna put it, 'Never mind!')
[This message has been edited by isleplease (edited Dec 04, 2003).]
Message from the NSAPI plugin:
No backend server available for connection: timed out after 10 seconds.
Anyone else seeing this?
(Now it's functioning...as Roseanne Rosanadanna put it, 'Never mind!')
[This message has been edited by isleplease (edited Dec 04, 2003).]
Dec 4, 2003 | 6:41 am
#2
Moderator: Avianca, Travel Photography, Travel Technology & USA
Join Date: Jul 2001
Location: Far western edge of the La-La Land City limits
Programs: Emeritus VIP Fromins Deli Encino grandfathered successor program - UA MM & HH Diamond
Posts: 3,812
Everything looks fine to me. Just logged in, and response time was quick.
Wonder if you have a DNS problem between your ISP and UAL? You might also kill off any UA cookies, if you haven't already.
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Craig6z
Buzz & United Moderator
Wonder if you have a DNS problem between your ISP and UAL? You might also kill off any UA cookies, if you haven't already.
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Craig6z
Buzz & United Moderator
Dec 4, 2003 | 6:43 am
#3
FlyerTalk Evangelist
Join Date: Jun 2000
Location: Sunny SYDNEY!
Programs: UA Million Miler. (1.9M) Virgin Platinum. HH Diamond + SPG Gold
Posts: 32,351
I posted this a couple hours back here:
Message from the NSAPI plugin:
No backend server available for connection: timed out after 10 seconds.
--------------------------------------------------------------------------------
Build date/time: Jun 3 2002 12:27:28
--------------------------------------------------------------------------------
Change Number: 187328
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Message from the NSAPI plugin:
No backend server available for connection: timed out after 10 seconds.
--------------------------------------------------------------------------------
Build date/time: Jun 3 2002 12:27:28
--------------------------------------------------------------------------------
Change Number: 187328
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Dec 4, 2003 | 6:58 am
#4
Join Date: Nov 2003
Location: Prague, Czech Republic
Programs: UAL 1K, Marriott, Hilton Gold. Delta Silver Medallion
Posts: 567
Funny thing is when I go to united.ca I can see my "united only" iteneraries with no problems at all..
But, it doesn't show me "All United " section so I cannot see the ones that I am booking with corp. agency.. Bummer..
May be I should try united.au, united.de, ...
But, it doesn't show me "All United " section so I cannot see the ones that I am booking with corp. agency.. Bummer..
May be I should try united.au, united.de, ...
Dec 4, 2003 | 7:20 am
#5
Moderator: Hilton Honors, Practical Travel Safety Issues, Information Desk & San Francisco
Join Date: Jan 2001
Location: San Francisco CA
Programs: UA, Hilton, Priceline, AirBnB
Posts: 11,319
has been a problem for me on 2 different computers/locations since yesterday, off and on...
can't log onto itns or mileage summary.."data encryption corrupted - try again later"
can't log onto itns or mileage summary.."data encryption corrupted - try again later"
Dec 4, 2003 | 9:21 am
#6
Join Date: Jun 2001
Location: The road less traveled
Programs: UA Gold MM, AA EXP, Delta Platinum, Marriott Titanium, HHonors Diamond, Natl EE, Hertz Platinum
Posts: 5,189
After getting the same bizarre errors at united.com, I was able to log in and check my account via www.unitedairlines.de .
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"There are those who travel, and those who travel well."
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"There are those who travel, and those who travel well."
Dec 4, 2003 | 12:08 pm
#7
In memoriam
Join Date: Feb 2002
Location: Chicago, IL (ORD), Phoenix AZ (PHX)
Programs: UA 1K 1.9MM, Starwood Platinum, a nothing in several others
Posts: 5,176
I was getting the "No backend server available for connection" message also. emailed web support, got the standard "We have received your request and will be
responding to you within 24 hours." email. So I called and was told nothing is wrong.
The web support person was able to access the site and wanted to end the call. I insisted that she stay on till I could access and as luck would have it, I am able to acccess now.
I asked if the web support was part of UAL or
getthere.com and was told it is a "separate
entity"
I wonder how much lost revenue this cost UA?
[This message has been edited by gfowler-ord-1k (edited Dec 04, 2003).]
responding to you within 24 hours." email. So I called and was told nothing is wrong.
The web support person was able to access the site and wanted to end the call. I insisted that she stay on till I could access and as luck would have it, I am able to acccess now.
I asked if the web support was part of UAL or
getthere.com and was told it is a "separate
entity"
I wonder how much lost revenue this cost UA?
[This message has been edited by gfowler-ord-1k (edited Dec 04, 2003).]
Dec 4, 2003 | 3:12 pm
#8
Suspended
Join Date: Mar 2002
Location: Dog House
Programs: UA 1K 2MM, AA EXP, WN A-List, Marriott Lifetime Platinum
Posts: 1,245
The large steaming pile of crap known as United.com has been acting up for me today as well.
Can't log in to view miles. I get a screen that says "Error" in italics, followed on the next line by "Error" in a larger bold non-italics typeface, and then "Mandatory Parameter Check." Very informative.
When I try to log in to create an itinerary, I get the message: "you are about to be directed to a connection that is not secure, do you wish to continue"
Way to go.
Can't log in to view miles. I get a screen that says "Error" in italics, followed on the next line by "Error" in a larger bold non-italics typeface, and then "Mandatory Parameter Check." Very informative.
When I try to log in to create an itinerary, I get the message: "you are about to be directed to a connection that is not secure, do you wish to continue"
Way to go.
Dec 4, 2003 | 3:42 pm
#9
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Department of Homeland Sincerity
Programs: WN Platinum, UA 1k, AA EP, Marriott Plat
Posts: 12,319