Why were you compensated and what did you get - 2010 Edition.
Dec 23, 2010, 12:02 pm
#1501
Join Date: Aug 2009
Location: between SFO & SJC
Programs: UA 1MM (and no longer flying much)
Posts: 777
Dec 23, 2010, 12:44 pm
#1502
Join Date: Dec 2010
Location: Los Angeles area
Programs: Delta PLAT + 1K United for 2011, ????? for 2012
Posts: 258
Good Luck
RB
Dec 26, 2010, 12:58 pm
#1503
Join Date: Jun 2007
Location: Aurora, CO
Programs: Statusless and proud
Posts: 7,582
12/23: FA had to go to the emergency room so our outbound flight (MCI-ORD) was delayed about an hour and a half. Of course I missed my connection in Chicago and had a seven hour layover instead of the hour planned (during which time I took the train and ate lunch at Hot Doug's. Mmmmmmm.) The GA upon departure from MCI told us to to go the website and they'd "give us some miles or something". I wasn't even that bent out of shape about it, but upon putting the flight number in, the next day I was given 9,000 RDM. I'll take it.
Chris
Chris
Dec 27, 2010, 10:14 am
#1504
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,693
12/26: SBA-SFO arrives 40 min late due to late aircraft from LAX, miss my 40 minute connection to IAH, rebooked SFO-(UA)-DEN-(CO)-IAH.
12/27: Dec. 27, 2010 CUSTOMER RELATIONS BONUS MILES 9,000
12/27: Dec. 27, 2010 CUSTOMER RELATIONS BONUS MILES 9,000
Dec 27, 2010, 10:41 am
#1505
Join Date: Oct 2006
Posts: 644
was I entitled to compensation?
Last night, I had a 40-minute connection at ORD for the last flight of the day to WAS. (Yeah, I know). By the time my plane landed and we deboarded, it was already with 15 minutes of boarding. I ran to the gate, 4 minutes before departure of UA 628. The door was closed. (A number of people also tried to make it).
I don't know if they took any volunteers, but I saw the sign asking for it.
I was given confirmed standby for the next day (no available open seats). And I asked for a hotel and was given the discounted rate voucher. That's it. (I later called and got a real seat).
Was I supposed to get compensation?
I don't know if they took any volunteers, but I saw the sign asking for it.
I was given confirmed standby for the next day (no available open seats). And I asked for a hotel and was given the discounted rate voucher. That's it. (I later called and got a real seat).
Was I supposed to get compensation?
Dec 27, 2010, 11:04 am
#1506
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
My colleague, 1P
6 hour delay ORD-PEK
Got $350 voucher
6 hour delay ORD-PEK
Got $350 voucher
Dec 27, 2010, 11:19 am
#1507
Join Date: Nov 2007
Location: OSH/ATW
Programs: Mileage Plus Silver, Marriott Rewards Lifetime Titanium
Posts: 258
If weather then no compensation or hotel (unless you are 1k). If mechanical then perhaps compensation and hotel were due.
Since the door to the flight closes 10 minutes before departure the sign asking for volunteers is irrelevant because you showed up too late to make the flight.
Dec 27, 2010, 12:04 pm
#1508
Join Date: Apr 2005
Location: MBS/FNT/LAN
Programs: UA 1K, HH Gold, Mariott Gold
Posts: 9,630
Per the bootleg IDB/VDB rules:
- IF A CUSTOMER ARRIVES AT THE GATE LATE DUE TO A LATE CONNECTING UA/UAX FLIGHT...IRRESPECTIVE OF THE REASON FOR THE DELAYED FLIGHT...THE RESERVATION CUTOFF POLICY MAY NOT BE EXERCISED.
- IF THE JETBRIDGE HAS BEEN PULLED AND NO OTHER DB*S WERE TAKEN...THIS CUSTOMER *IS NOT* ENTITLED TO DB COMPENSATION.
- IF THE JETBRIDGE HAS BEEN PULLED AND DB*S WERE TAKEN...THIS CUSTOMER *IS* ENTITLED TO DB COMPENSATION
- IF THE JETBRIDGE IS STILL UP BUT THE CONNECTION IS NOT ALLOWED TO BOARD * EITHER BECAUSE THE FLIGHT IS IN A DB SITUATION OR THEIR SEATS HAVE BEEN GIVEN AWAY AND THE FLIGHT IS FULL OR A LOCAL DECISION IS MADE THAT IT IS TOO CLOSE TO DEPARTURE TO BOARD CONNECTIONS * THIS CONNECTION IS A DB AND SHOULD BE COMPENSATED ACCORDINGLY. IF THE CUSTOMER AGREES TO BECOME A VOLUNTEER...
- IF THE JETBRIDGE HAS BEEN PULLED AND NO OTHER DB*S WERE TAKEN...THIS CUSTOMER *IS NOT* ENTITLED TO DB COMPENSATION.
- IF THE JETBRIDGE HAS BEEN PULLED AND DB*S WERE TAKEN...THIS CUSTOMER *IS* ENTITLED TO DB COMPENSATION
- IF THE JETBRIDGE IS STILL UP BUT THE CONNECTION IS NOT ALLOWED TO BOARD * EITHER BECAUSE THE FLIGHT IS IN A DB SITUATION OR THEIR SEATS HAVE BEEN GIVEN AWAY AND THE FLIGHT IS FULL OR A LOCAL DECISION IS MADE THAT IT IS TOO CLOSE TO DEPARTURE TO BOARD CONNECTIONS * THIS CONNECTION IS A DB AND SHOULD BE COMPENSATED ACCORDINGLY. IF THE CUSTOMER AGREES TO BECOME A VOLUNTEER...
Dec 28, 2010, 8:32 am
#1509
Join Date: Nov 2007
Location: OSH/ATW
Programs: Mileage Plus Silver, Marriott Rewards Lifetime Titanium
Posts: 258
Well that's cool! I did not know that. Now the problem is finding a GA that is a straight shooter or anyone who saw them VDB people during boarding. I would imagine you have one hell of an uphill battle trying to get compensation either because the GA doesn't know or is on a power trip.
Dec 28, 2010, 11:50 am
#1510
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Dec 28, 2010, 11:53 am
#1511
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Dec 28, 2010, 12:09 pm
#1512
Join Date: Dec 2010
Location: Denver, CO - for now..
Programs: UA - Silver and dropping...
Posts: 80
First, MODS, if this is an incorrect using of this forum, please move this post.
OK. So I've never asked for compensation from UA before. However, last Monday I had an IAD-DEN which was supposed to leave at 7am-ish and arrive in DEN at 10:30ish MST. I had a call that day at 11am MST which I could NOT MISS for work. I get on the plane, once it was loaded they told us there was a mechanical problem. About 45 minutes later they let us know it would be another hour. We this now meant we'd be landing past the 11am MST no matter what. So I asked to get off the plane. They allowed me to. I paid $50 bucks for RCC (which took 30 minutes because their systems weren't working) and I was stuck in the airport for most of the day, just so I could make my 11am MST call. I did end up taking a 530 flight from IAD-DEN which got me into DEN that night (and also ended up costing an additional day of parking since the airport at DIA rounds up).
So, what do you guys think I should do? Is this worthy of asking for compensation? What would you recommend?
Thanks in advance.
OK. So I've never asked for compensation from UA before. However, last Monday I had an IAD-DEN which was supposed to leave at 7am-ish and arrive in DEN at 10:30ish MST. I had a call that day at 11am MST which I could NOT MISS for work. I get on the plane, once it was loaded they told us there was a mechanical problem. About 45 minutes later they let us know it would be another hour. We this now meant we'd be landing past the 11am MST no matter what. So I asked to get off the plane. They allowed me to. I paid $50 bucks for RCC (which took 30 minutes because their systems weren't working) and I was stuck in the airport for most of the day, just so I could make my 11am MST call. I did end up taking a 530 flight from IAD-DEN which got me into DEN that night (and also ended up costing an additional day of parking since the airport at DIA rounds up).
So, what do you guys think I should do? Is this worthy of asking for compensation? What would you recommend?
Thanks in advance.
Dec 28, 2010, 12:17 pm
#1513
Join Date: Feb 2005
Programs: Marriott Lifetime Titanium (former PP), Hilton Silver, UA Silver, AS Member, Hertz 5*
Posts: 3,906
I think you were cutting it quite close given your time requirements. Yes, the airlines have a published schedule, but allowing only for a potential 30 minute delay on a flight is really asking for trouble.
There is a reason why many travelers (business and leisure) fly a day ahead of a needed meeting/conference call. You cannot expect 100 % on time for a commercial airline. Even a private jet can have issues (where you might need to wait for a replacement).
I'm not sure if I would ask for compensation in your case. I would not do it personally, but everyone has a different boundary. What I would not do in the future is schedule something that tight. You are just asking for trouble.
There is a reason why many travelers (business and leisure) fly a day ahead of a needed meeting/conference call. You cannot expect 100 % on time for a commercial airline. Even a private jet can have issues (where you might need to wait for a replacement).
I'm not sure if I would ask for compensation in your case. I would not do it personally, but everyone has a different boundary. What I would not do in the future is schedule something that tight. You are just asking for trouble.
Dec 28, 2010, 12:18 pm
#1514
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Dec 28, 2010, 12:41 pm
#1515
Join Date: Dec 2010
Location: Denver, CO - for now..
Programs: UA - Silver and dropping...
Posts: 80
Thanks. I hadn't asked earlier because I was thinking along the same lines. Yeah, I knew it was tight but it was the earliest I could get out that day because I was connecting from SHD (a small airport in VA). I did think it was nice of them to let me off but as I always say - I don't mind mechanical delays. Rather they find out on the ground and fix it than it than find out in the air and have the FAA investigate it....