Why were you compensated and what did you get - 2010 Edition.
Dec 6, 2010, 7:08 am
#1441
Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 6,912
Just had a PS flight, SFO to JFK, 8 I believe. Was in C (upgraded with CR1) and the power didn't work, so no movies and no power. They handed out SOME movie players, but most went back in 10 minutes since the batteries are all bad. Nothing, no movie at all.
No compensation
No compensation
Dec 6, 2010, 7:09 am
#1442
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,636
Just had a PS flight, SFO to JFK, 8 I believe. Was in C (upgraded with CR1) and the power didn't work, so no movies and no power. They handed out SOME movie players, but most went back in 10 minutes since the batteries are all bad. Nothing, no movie at all.
No compensation
No compensation
Dec 6, 2010, 8:05 am
#1443
In memoriam
Join Date: Feb 2002
Location: Chicago, IL (ORD), Phoenix AZ (PHX)
Programs: UA 1K 1.9MM, Starwood Platinum, a nothing in several others
Posts: 5,176
Just had a PS flight, SFO to JFK, 8 I believe. Was in C (upgraded with CR1) and the power didn't work, so no movies and no power. They handed out SOME movie players, but most went back in 10 minutes since the batteries are all bad. Nothing, no movie at all.
No compensation
No compensation
Dec 6, 2010, 9:06 am
#1445
Join Date: Jul 2009
Location: SFO
Programs: AA Plat, IHG Plat, HH Diamond, Hyatt Plat, Hertz Gold
Posts: 1,933
Just had a PS flight, SFO to JFK, 8 I believe. Was in C (upgraded with CR1) and the power didn't work, so no movies and no power. They handed out SOME movie players, but most went back in 10 minutes since the batteries are all bad. Nothing, no movie at all.
No compensation
No compensation
Dec 6, 2010, 11:04 am
#1446
Moderator: Hawaii-based airlines & Hawai'i forums
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,056
Dec 4, UA 973 (747) ORD-SFO. Broken monitor in Seat 14A and missed connection in SFO due to weather-related operations. $250 Skykit/PAOA for the monitor and 9,000 RDM for the misconnect.
Dec 6, 2010, 2:17 pm
#1447
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,636
12/6 - UA598 DEN-MCI Canceled
1K desk sent me an email, which offered $250 e-cert, 10K miles, or a 20% off system-wide cert.. I took the $250.
1K desk sent me an email, which offered $250 e-cert, 10K miles, or a 20% off system-wide cert.. I took the $250.
Dec 9, 2010, 2:24 pm
#1448
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,639
Aircraft swap messed up my OLCI and assigned me a seat I did not want
$150 e-cert
$150 e-cert
Dec 9, 2010, 8:07 pm
#1449
Join Date: Mar 2010
Location: Seattle, WA
Programs: UA 1K, H.H. Gold, Hyatt GP Plat, SPG Gold, Enterprise Plat, Avis Pres Club
Posts: 248
Customer Relations Contact
I am sure this ? has probably been covered before, but since I am green to the whole FF scene. As a 1p - would I receive different compensation for irrops, delays c/o United, etc. using the PremierExecvoice email vs. using the UAL online customer contact?
TIA
TIA
Dec 9, 2010, 8:10 pm
#1450
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,636
No. UA uses a computer response system to scan emails, and then determine whether it needs to be escalated, or if they should just send a canned response. You'll get the same even if you called UA. Depends on status, and then flight length. Transcons get more than two hours flights..
Dec 9, 2010, 10:35 pm
#1451
Join Date: May 2003
Location: Slightly to the left of center
Posts: 3,475
First meal choice not available HNL-LAX (they over estimated # of meals and/or loaded to few on), FA gave out cards to about 6 people in FC, sold it as "Here is 10,000 miles as an apology".
...I would have settled for a box lunch from economy for 10,000 miles...
...I would have settled for a box lunch from economy for 10,000 miles...
Dec 9, 2010, 10:44 pm
#1452
Join Date: May 2009
Location: MEM
Programs: UA 1K MM
Posts: 253
12/5 LAX-SFO, broken seat (no recline) in F. $200 E-cert
Dec 10, 2010, 9:45 am
#1453
FlyerTalk Evangelist
Join Date: Sep 2000
Programs: UA Million Miler (lite). NY Metro area.
Posts: 15,101
Just had a PS flight, SFO to JFK, 8 I believe. Was in C (upgraded with CR1) and the power didn't work, so no movies and no power. They handed out SOME movie players, but most went back in 10 minutes since the batteries are all bad. Nothing, no movie at all.
No compensation
No compensation
Dec 10, 2010, 11:49 am
#1454
Join Date: Dec 2002
Location: ATL
Programs: UA:MM 1K HH:Diamond IHG:Plat Marriott:Plat
Posts: 652
No special meal on PEK-SFO (starved the whole flight) and no apology from the FAs. This also happened on an earlier flight (HKG-ORD), Complained to 1Kvoice and asked for them to make sure that special meal requests are serviced but got a $250 e-cert instead. It is hard to believe that 1Kvoice is not a robot.
Dec 11, 2010, 7:38 am
#1455
Join Date: Nov 2003
Location: Winter Haven Florida
Programs: UA Premier Exec
Posts: 22
My wife and I were on a flight segment from ORD to LAS. We are Premier Ex and were upgraded to first. My wifes salad had a piece of broken plate or bowl in it that she bit into. Fortunately she did not hurt herself and the flight attendants were great about it. Her customer appreciation offers were
$150 E-Certificate: For travel within the 50 United States
or
10% Economy E-Certificate:
or
7000 bonus Mileage Plus miles:
Don't know which to take yet
Jim
$150 E-Certificate: For travel within the 50 United States
or
10% Economy E-Certificate:
or
7000 bonus Mileage Plus miles:
Don't know which to take yet
Jim