e-upgrade problems
May 17, 2010 | 5:50 am
#1
Original Poster
Join Date: Aug 2005
Posts: 3,438
e-upgrade problems
I have two flights coming up on TK in full fare Y that I tried to e-upgrade today. All I could get from the ICC was, "sorry, the request comes back 'technical error', nothing we can do, you'll have to keep trying later."
I have no status on UA anymore so can't escalate, but still, it is rather annoying.
Anybody else get this answer when trying to upgrade? The agent politely informed me that it happens 'mostly every time'.
I have no status on UA anymore so can't escalate, but still, it is rather annoying.
Anybody else get this answer when trying to upgrade? The agent politely informed me that it happens 'mostly every time'.
May 17, 2010 | 8:34 am
#2
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,810
Sounds like the system link to TK was down. 
Not much you can do other than try later.
Not much you can do other than try later.
May 17, 2010 | 8:51 am
#3
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 41,216
May 17, 2010 | 9:08 am
#4
Original Poster
Join Date: Aug 2005
Posts: 3,438
My preferred solution, which I suggested and they refused, is that since they presumably would know better when the system was up, they could enter the transaction then and send me a confirmatory email when complete. I'm in IT and this is exactly what we do for our users when they enter a support request when the system is down. We don't want them calling every five minutes asking if the system is up. Wastes their time and ours.
May 17, 2010 | 6:16 pm
#5
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 41,216
My preferred solution, which I suggested and they refused, is that since they presumably would know better when the system was up, they could enter the transaction then and send me a confirmatory email when complete. I'm in IT and this is exactly what we do for our users when they enter a support request when the system is down. We don't want them calling every five minutes asking if the system is up. Wastes their time and ours.
May 17, 2010 | 6:49 pm
#6
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: D.R.E.A.D. Gold card holder
Posts: 53,184
May 18, 2010 | 12:50 am
#7
Original Poster
Join Date: Aug 2005
Posts: 3,438
Just to close this out, I called again today requesting an upgrade. This time when they put the request in they told me, no, your request is denied, technical difficulty, no seats available. I said, that's funny, the cabin looks wide open if I want to buy a ticket. The lady said, no, there are no seats available for upgrade on these flights.
Is this a case of starnet filtering, or TK not making the seats available?
Is this a case of starnet filtering, or TK not making the seats available?