Originally Posted by
lancebanyon
My preferred solution, which I suggested and they refused, is that since they presumably would know better when the system was up, they could enter the transaction then and send me a confirmatory email when complete. I'm in IT and this is exactly what we do for our users when they enter a support request when the system is down. We don't want them calling every five minutes asking if the system is up. Wastes their time and ours.
Very much how we do it. And much less hassle to deal with - batch process all requests and then email the confirmation. But obviously in a big company other laws of physics prevail.