e-upgrade problems
 

I have two flights coming up on TK in full fare Y that I tried to e-upgrade today. All I could get from the ICC was, "sorry, the request comes back 'technical error', nothing we can do, you'll have to keep trying later."
I have no status on UA anymore so can't escalate, but still, it is rather annoying.

Anybody else get this answer when trying to upgrade? The agent politely informed me that it happens 'mostly every time'.

Sounds like the system link to TK was down. :( Not much you can do other than try later.

The OP can't ... but the agents could call ... if they were in the same continent that is ...

My preferred solution, which I suggested and they refused, is that since they presumably would know better when the system was up, they could enter the transaction then and send me a confirmatory email when complete. I'm in IT and this is exactly what we do for our users when they enter a support request when the system is down. We don't want them calling every five minutes asking if the system is up. Wastes their time and ours.

Very much how we do it. And much less hassle to deal with - batch process all requests and then email the confirmation. But obviously in a big company other laws of physics prevail.

Airline IT in general is still living int he 70s.

Just to close this out, I called again today requesting an upgrade. This time when they put the request in they told me, no, your request is denied, technical difficulty, no seats available. I said, that's funny, the cabin looks wide open if I want to buy a ticket. The lady said, no, there are no seats available for upgrade on these flights.

Is this a case of starnet filtering, or TK not making the seats available?