E-cert from Chase doesn't work
Oct 5, 2009 | 9:33 pm
#1
Original Poster
Join Date: Oct 2006
Location: DEC
Programs: UA: 1P; Bonvoy: Gold; IHG: Plat; HH: Silver; DL, AA: Gen. Member
Posts: 778
E-cert from Chase doesn't work
I received an E-cert from Chase after getting one of the new cards, but .bomb is saying they cannot validate the certificate number. Do I need to call reservations, MP, or Chase?
Oct 5, 2009 | 9:55 pm
#2
Join Date: Jun 2002
Location: SFO/JFK
Programs: UA 1P MM, AA-PP, AS, DL
Posts: 2,060
Call the web support number while booking the ticket
Oct 5, 2009 | 10:04 pm
#3
Original Poster
Join Date: Oct 2006
Location: DEC
Programs: UA: 1P; Bonvoy: Gold; IHG: Plat; HH: Silver; DL, AA: Gen. Member
Posts: 778
Oh boy... web support. I'll have to do this tomorrow night then. I have never had any quick fixes with them. Thank you for the help!
Oct 6, 2009 | 2:39 am
#4
Join Date: Feb 2005
Location: Boulder, CO
Programs: UA, AA, WN; HH, MR, IHG
Posts: 7,055
Are you sure it's an e-cert, not just a paper voucher? I believe the $25 voucher they offer is for paper redemption only, and not valid on the website. (You can redeem it via ticket-by-mail or by booking at the airport; there is no booking fee when doing this.)
Oct 6, 2009 | 6:01 am
#5
Original Poster
Join Date: Oct 2006
Location: DEC
Programs: UA: 1P; Bonvoy: Gold; IHG: Plat; HH: Silver; DL, AA: Gen. Member
Posts: 778
Wirelessly posted (AT&T Tilt: HTC_TyTN_II Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) UP.Link/6.3.1.20.06.3.1.20.0)
This is a $100 off certficate. It specifically says it is an electronic certficate that can be redeemed at united.com. I'm hoping someone didn't guess my number or something because that seems like it would be a hard problem to fix.
This is a $100 off certficate. It specifically says it is an electronic certficate that can be redeemed at united.com. I'm hoping someone didn't guess my number or something because that seems like it would be a hard problem to fix.
Oct 6, 2009 | 6:56 am
#6
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,708
This has been an ongoing problem with all Chase certs for all airlines it has relationships with. CO has several threads on the subject. These things are so difficult to use that I've given up with my CO ones. Maybe that's the idea....
Oct 6, 2009 | 2:39 pm
#7
Join Date: Jun 2002
Location: SFO/JFK
Programs: UA 1P MM, AA-PP, AS, DL
Posts: 2,060
Plus, with UA, there was the problem last year (or the year before) that some figured out the sequentuality of the numbering of the $100.00 e-certs and was selling them on e-bay thus making all $100.00 invalid.
Oct 6, 2009 | 3:54 pm
#8
Join Date: Mar 2009
Location: Las Vegas, NV
Programs: Mlife Plat,Total Rewards Diamond, UA Plat, Marriott Gold, Hyatt Diamond, Hertz 5*, Avis Presidents C
Posts: 264
I had the same problem. I called web support and they confirmed it was an invalid number. I called the rewards people (number on the letter that accompanied the cert) and they said a supervisor would call me in 4-6 weeks. Still waiting.
Oct 7, 2009 | 11:33 am
#9
Original Poster
Join Date: Oct 2006
Location: DEC
Programs: UA: 1P; Bonvoy: Gold; IHG: Plat; HH: Silver; DL, AA: Gen. Member
Posts: 778
I called the web-support line to verify that the number was invalid. They confirmed that it was invalid, and I called Chase customer support. They told me that I should get another certificate in 5-10 business days. If someone is guessing the e-cert numbers, hopefully they can put a stop to this. United should inbed some type of cypher secret into the e-cert numbers to prevent any type of fraud. I know quite a few of the numbers on this Chase e-cert matched an e-cert I got from United.
Oct 7, 2009 | 1:35 pm
#10
Join Date: Mar 2009
Location: Las Vegas, NV
Programs: Mlife Plat,Total Rewards Diamond, UA Plat, Marriott Gold, Hyatt Diamond, Hertz 5*, Avis Presidents C
Posts: 264
I called the web-support line to verify that the number was invalid. They confirmed that it was invalid, and I called Chase customer support. They told me that I should get another certificate in 5-10 business days. If someone is guessing the e-cert numbers, hopefully they can put a stop to this. United should inbed some type of cypher secret into the e-cert numbers to prevent any type of fraud. I know quite a few of the numbers on this Chase e-cert matched an e-cert I got from United.
Oct 7, 2009 | 7:33 pm
#11
Join Date: Dec 2008
Location: Coal Mountain, GA
Posts: 39
Same here .. tried using the cert but the number was invalid ... turned out I can't use it anyway on a base fare of under 150, but anyway .. 
Oct 7, 2009 | 8:08 pm
#12
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,210
Once you get a valid cert you can usually get Web Support to apply a cert greater than base value -- but no residual value. They applied a $150 on a $148 base. This was an UA cert and may not work for a Chase cert but worth a try.
Oct 9, 2009 | 4:54 pm
#13
Company Representative - United Airlines
Join Date: Nov 2008
Location: Chicago, IL
Programs: United Public Relations
Posts: 151
United PR has an answer for you...
Hi everyone.
The issue related to the $100 travel certificates has been remedied and all existing certificates should now work as designed on united.com.
Should you encounter any difficulty after attempting to redeem the certificates on united.com, you may call Web Customer Support at 1-800-589-5582 to have the certificates honored.
As always, please continue to share your feedback with us at united.com/customerservice.
Thank you for your feedback.
United PR
The issue related to the $100 travel certificates has been remedied and all existing certificates should now work as designed on united.com.
Should you encounter any difficulty after attempting to redeem the certificates on united.com, you may call Web Customer Support at 1-800-589-5582 to have the certificates honored.
As always, please continue to share your feedback with us at united.com/customerservice.
Thank you for your feedback.
United PR