customer care and refund forms not submittable
Dec 5, 2023, 1:15 pm
#1
Original Poster
Join Date: Aug 2005
Location: Our nation's capital
Programs: UA 1K & 0.6 MM
Posts: 783
customer care and refund forms not submittable
Hey all,
I am back from being stuck in Munich's shutdown and have to submit a request for a refund due to a trip in vain. Neither the Customer Care nor the refund form work, in there there is no way to actually submit something once you fill them out/select what your issue is.
I was on with a chat agent and got dropped, now am actually going to call in. But I can't be that dumb of a user, can I??? There really is no way to submit these forms, right???
I am back from being stuck in Munich's shutdown and have to submit a request for a refund due to a trip in vain. Neither the Customer Care nor the refund form work, in there there is no way to actually submit something once you fill them out/select what your issue is.
I was on with a chat agent and got dropped, now am actually going to call in. But I can't be that dumb of a user, can I??? There really is no way to submit these forms, right???
Dec 5, 2023, 4:25 pm
#2
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,197
They work when I try. You have to fill in all information before the submit button appears.
Dec 5, 2023, 5:23 pm
#4
Join Date: Jul 2012
Location: SNA
Programs: UA LT Plat, 2.5mm, Hilton LTD, SPG LT Gold, Marriott Gold, Hertz Whatever
Posts: 161
I had to do the customer care one the other day and it wouldn't send. I copied my description of the issue from the text field and then went back and started the process again, pasting the text back into the comment field. It worked the second time.