jsloan

Agreed, I don't have enough information to offer an informed opinion on the UA flight. I was referring to the experience Kacee had on the SQ flight.

bocastephen

Was he just trying to self upgrade? Or appeared confused or out of it? Was he elderly or younger?

I don�t think self upgrading requires a diversion but there should be some other way of dealing with these people. I�m in favor of a taser but open to suggestions.

Ilove2fly

Diversion is expensive to UA. I would give UA/FA some credit for knowing what to do. My first experience with an unruly passenger was 2 days ago with over 2 m miles of flying. Personal, I was scared of being trapped in a metal tube with that passenger. The crew handled it perfectly. We completed the flight without an incident. I am very impressed by the UA crews.

It was an United express flight. So technically it was Mesa air crew.

HNLbasedFlyer

Well - we do have a 13 year FT member with over 4,000+ post actually on that plane agreeing with the diversion (post #4)

rhwbullhead

Do the airlines ban passengers like these that cause a diversion?

Just based on anecdotal evidence I've seen in the forums and the stories that make news, it seems the US flagged airlines are more likely to do a diversion and foreign airlines seems more reluctant. This may just bc these incidents that happen in the US make the news more.

Just in this thread someone mentioned the Singapore airlines incident they witnessed (I think the airline should ban that guy). I'm also thinking about that Air India flight that made the news with the person urinating on a woman and that flight not being diverted (and I think the guy didn't even get arrested. It wasn't until it hit the media that something was done to him if I remember the story correctly).

I fly Frontier often and despite F9 incidents making the news more often, I haven't ever experienced a diversion. The closest I saw was the plane pushing back, and then 5 mins later returning to the gate and a woman and toddler getting off. I did witness a family arguing with the flight attendant bc the mother didn't initially understand the edit row instructions and they didn't want her to move seats because of this. Passengers ultimately complied. I also heard flight attendants announced at end of boarding that passengers in the back would be removed if they didn't settle down (I guess two passengers were arguing and threatening each other about something).

Just as I was about to end this, I remember they kicked a drunk/high guy off LAS-ORD flight just as we were going to push back. I remember the flight attendants asking the GF if she was gonna get off with him. She initially was gonna leave him but then she walked out as he was almost out the door.

It might not surprise people that Ibe taken a lot of F9 flights out of LAS which might explain things as well as F9 being a "budget" airline.
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IggySD

I don�t think either of those �qualifications� are in any way relevant. For message board etiquette, sure, but they have absolutely nothing to do with behavior assessment and risk mitigation. No idea whether the decision was the right one or not, but I wouldn�t give the opinion of someone with impressive FT credentials any more weight than any other passenger.

United747

IMO, the incident was much less about the passenger trying to come into the J cabin, self upgrade, etc. while we all love a good story about that, this was different. Nor was this about a passenger insulting the crew or someone else.

As described to me by the crew, offending passenger was going throughout the aisles and galleys, flailing their arms. Not responding to multiple requests to return to seat.

This is a 13-hour flight, in no way would you want so much uncertainty with a passenger like that. Even after getting them seated and calmed down.

I don�t blame UA one bit for what happened, and will wholeheartedly defend the crew�s actions during the incident. Yes it is a massive inconvenience, but I was impressed we got out again same-day (a much better experience from a ~2 day escapade to HKG in 2019 that included something like three plane swaps, an SFO diversion, sleeping on the SFO floor, and arriving 24+ hours late)

As I mentioned, I�ll add more as the days progress. More than anything, just curious to see what UA�s follow up will be like (not from a comp perspective).

notquiteaff

But I will give the opinion of the two FTer on board more weight than those of any of the other posters here on this thread. And the fact that they are not one-post wonders helps add some weight.

halls120

So the desires of one passenger outweigh the comfort of the crew and remaining passengers? If vaping is OK, what other rules should we waive for the convenience of the few who don't believe rules apply to them?

United747

I appreciate the backup, HNLbasedFlyer

I�m not here to debate my qualifications (nor will I outline whether they are or are not relevant).

We all love playing armchair CEO, Pilot, Ops personnel, etc. but in some situations, you just have to be there.

None of us have all the information- Pilots had what FAs told them, I imagine they relayed that to Willis ops to debate diversion. My version is based on being in the immediate vicinity of the purser, several other FAs, and the offending passenger.

GUWonder

Fortunately, the �disruptive� passenger on the UA flight to TPE seems likely to be more inspired by biological urges or biological disorders of some sort than by any physical fights.

SWCPHX

After reading the article and Googling the individual named. I'm just about convinced that was a publicity stunt to garner internet likes or views.

IggySD

Sure, I have no idea whether you�re qualified to make that decision or not. I�m just pointing out what should be obvious that posting frequency is absolutely meaningless. First hand account, absolutely relevant, but just as relevant from someone with 1, 5, 50, or 5000 posts.

GUWonder

A publicity stunt by the airline? It�s not like the passenger ordered the diversion that made for the story.

SWCPHX

Of course not by AA, a stunt by the pax named in the article.