Jul 7, 23, 3:45 pm
UA Email: 30,000 miles on us It's been a hard week for travel
Jul 1, 23, 10:53 am
#1
Original Poster
Join Date: Aug 2012
Location: EWR/SNA/SUN
Programs: United 1K; Marriott Titanium
Posts: 483
UA Email: 30,000 miles on us It's been a hard week for travel
Received this AM. Didnt see this posted anywhere else.
I had a flight canceled (well, two flights - outbound and return) FWIW.
I had a flight canceled (well, two flights - outbound and return) FWIW.
Dear ----,
I know this week was hard. Really bad weather, air traffic control issues and some of our own operational challenges led to a rough experience for you and many of our customers.
Because this was a unique series of events and your travel plans were significantly disrupted, we'd like to give you and any other travelers on your reservation 30,000 free MileagePlus miles each. You'll get an email from us next week with simple steps to claim your miles.
Miles never expire and can be used for flights, Wi-Fi, onboard food and drinks, seat upgrades and more.
Providing these miles is the right thing to do. After all, you put your trust in us and expect more.
Running an airline means managing things that are in our control and being ready to adapt to things that aren't, and I'm confident that we can be better at both moving forward.
I know you have options when you fly, so thank you for choosing United. We look forward to welcoming you on board soon.
Linda Jojo
Chief Customer Officer
United Airlines
I know this week was hard. Really bad weather, air traffic control issues and some of our own operational challenges led to a rough experience for you and many of our customers.
Because this was a unique series of events and your travel plans were significantly disrupted, we'd like to give you and any other travelers on your reservation 30,000 free MileagePlus miles each. You'll get an email from us next week with simple steps to claim your miles.
Miles never expire and can be used for flights, Wi-Fi, onboard food and drinks, seat upgrades and more.
Providing these miles is the right thing to do. After all, you put your trust in us and expect more.
Running an airline means managing things that are in our control and being ready to adapt to things that aren't, and I'm confident that we can be better at both moving forward.
I know you have options when you fly, so thank you for choosing United. We look forward to welcoming you on board soon.
Linda Jojo
Chief Customer Officer
United Airlines
Jul 1, 23, 11:04 am
#5
Original Poster
Join Date: Aug 2012
Location: EWR/SNA/SUN
Programs: United 1K; Marriott Titanium
Posts: 483
Agree. I'd rather not look for a second email and jump through hoops. Either way, a nice gesture. I already requalified for 1k next year - generally i'd prefer pqp but in this case I'll take the miles.
Jul 1, 23, 11:10 am
#6
Join Date: Mar 2003
Location: Everywhere
Programs: UA GS, DL360, AmEx Centurion
Posts: 5,301
Just got the exact same offer. What's your status and what kind of delay did you take? It's a nice gesture, but feels very low for a GS member who wasted 12+ hour at the airport and ended up with a 3+ delay from the US to SYD.
Jul 1, 23, 11:42 am
#7
Join Date: Dec 2004
Location: NYC, LON
Programs: *
Posts: 2,615
Had 48h delay ex EWR on international itinerary bought on ET (but first leg UA). I was actually not at the airport but spent total of 4.5h on the phone.
Jul 1, 23, 11:45 am
#8
Join Date: Mar 2003
Location: Everywhere
Programs: UA GS, DL360, AmEx Centurion
Posts: 5,301
Looks like it's not status-based but could depend on length of delay. I'll be curious to hear more datapoints. Talked to a colleague who "only" ate a 4 hour delay and he hasn't gotten anything yet.
Jul 1, 23, 11:50 am
#10
Join Date: Jan 2006
Location: DEN
Programs: UA 1K (MM), DL, AA, AS, HHonors, SPG, Kimpton, Hyatt, IC PC, Marriott Titanium (LT PLT), Hertz PC
Posts: 7,213
I wonder where they set the line? I'm certainly not expecting anything for the 2.5 hour delay that I experienced this last week due to this mess, but it'd be interesting to know how many miles are being distributed here...
Jul 1, 23, 11:59 am
#11
Join Date: Feb 2012
Location: The place where it gets so hot in the summer some planes can't take off.
Programs: Marriott LT Titanium, WoH Globalist, National EE, United Platinum
Posts: 1,418
Jul 1, 23, 12:37 pm
#14
Join Date: Nov 2002
Location: NYC
Programs: DL Gold, Hilton Gold, Marriott Gold, Hertz 5*
Posts: 160
No email, no nothing for this General Member.
Had 17 years of Gold/Platinum on CO (900k lifetime miles). But, like many NYC based folks, defected to DL and AA a few years post-merger due to poor reliability / ops. This was my 5th attempted UA since then.
1) December 2021 - EWR-SFO -- delayed 2 hour due to mechanical. ex-CO 752 had just been pulled from storage. Broken armrest, non-functional power; non-functional maps; caulk all over the bathroom.
2) December 2022 - GVA-EWR -- New Polaris seats were great! Exterior paint visibly chipping off of the 763. Cheeseburger Wellington well documented.
3) April 2023 EWR-MCO-EWR - perfectly fine.
4) Tuesday - EWR-DEN -- 7.25pm flight delayed (inbound from ATL) to 11.49pm, 2am, 3am, 3.30am, then cancelled due to crew time out. No replacement flights available, so had to cancel the trip.
Had 17 years of Gold/Platinum on CO (900k lifetime miles). But, like many NYC based folks, defected to DL and AA a few years post-merger due to poor reliability / ops. This was my 5th attempted UA since then.
1) December 2021 - EWR-SFO -- delayed 2 hour due to mechanical. ex-CO 752 had just been pulled from storage. Broken armrest, non-functional power; non-functional maps; caulk all over the bathroom.
2) December 2022 - GVA-EWR -- New Polaris seats were great! Exterior paint visibly chipping off of the 763. Cheeseburger Wellington well documented.
3) April 2023 EWR-MCO-EWR - perfectly fine.
4) Tuesday - EWR-DEN -- 7.25pm flight delayed (inbound from ATL) to 11.49pm, 2am, 3am, 3.30am, then cancelled due to crew time out. No replacement flights available, so had to cancel the trip.
