No email, no nothing for this General Member.

Had 17 years of Gold/Platinum on CO (900k lifetime miles). But, like many NYC based folks, defected to DL and AA a few years post-merger due to poor reliability / ops. This was my 5th attempted UA since then.

1) December 2021 - EWR-SFO -- delayed 2 hour due to mechanical. ex-CO 752 had just been pulled from storage. Broken armrest, non-functional power; non-functional maps; caulk all over the bathroom.

2) December 2022 - GVA-EWR -- New Polaris seats were great! Exterior paint visibly chipping off of the 763. Cheeseburger Wellington well documented.

3) April 2023 EWR-MCO-EWR - perfectly fine.

4) Tuesday - EWR-DEN -- 7.25pm flight delayed (inbound from ATL) to 11.49pm, 2am, 3am, 3.30am, then cancelled due to crew time out. No replacement flights available, so had to cancel the trip.