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"Session expired, Your united.com session timed out" while doing a flight search

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Old Jun 16, 2023, 10:20 am
  #1  
Moderator: United Airlines
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Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
"Session expired, Your united.com session timed out" while doing a flight search
Logged in, do a flight search and immediately get
Session expired
Your united.com session timed out. Any transactions for which you have received confirmation during the session are not affected, however you must restart any searches or any incomplete transactions. If you were signed into your account, you'll need to sign in again.
repeated and got the same error
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Old Jun 16, 2023, 11:43 am
  #2  
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Join Date: Aug 2005
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Programs: UA 1K, MR LTT, HH Dia, Amex Plat
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Originally Posted by WineCountryUA
Logged in, do a flight search and immediately get

repeated and got the same error
maybe its more than just the award searches right now that is broken? United award search hangs

Revenue searches worked for me on the app.
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Old Jun 17, 2023, 9:19 am
  #3  
 
Join Date: Jun 2006
Location: san francisco
Programs: No airline status whatsoever, Chase URs, HHonors Diamond, IHG Platinum
Posts: 567
Originally Posted by WineCountryUA
Logged in, do a flight search and immediately get


repeated and got the same error
I had same situation yesterday. Got a bunch of information for an international flight easily, then tried to check something else and couldn't get past the 'session timed out' notice. About all you can do is wait a day or two ... if you can.
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Old Jun 17, 2023, 9:22 am
  #4  
Moderator: United Airlines
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Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Originally Posted by jsn55
I had same situation yesterday. Got a bunch of information for an international flight easily, then tried to check something else and couldn't get past the 'session timed out' notice. About all you can do is wait a day or two ... if you can.
Still happening for me with multiple browsers and after clearing cookies. Does not matter if logged in or not.
The app works fine.
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Old Jun 18, 2023, 7:36 pm
  #5  
 
Join Date: Apr 2021
Location: HPN, LAX, HNL, or somewhere in between
Programs: UA 1K, JetBlue Mosaic
Posts: 436
Originally Posted by WineCountryUA
Still happening for me with multiple browsers and after clearing cookies. Does not matter if logged in or not.
The app works fine.
Just ran into this - it's due to some new bot detection that United rolled out on their website recently (to shut down backdoor tools/scripts that scrape inventory). It's SUPER aggressive, even ran into it after ~10 back-to-back searches on the website (using it normally, no shenanigans) and am now stuck - can't search for anything on the website anymore.

App is not impacted.

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Old Jun 18, 2023, 8:31 pm
  #6  
Moderator: United Airlines
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Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Originally Posted by JALsnipe
Just ran into this - it's due to some new bot detection that United rolled out on their website recently (to shut down backdoor tools/scripts that scrape inventory). It's SUPER aggressive, even ran into it after ~10 back-to-back searches on the website (using it normally, no shenanigans) and am now stuck - can't search for anything on the website anymore. ...
I run no bots or scraping tools. I don't any unusual searchs, much less than what some here describe here.

Will this timeout ? what is the recourse?

@UA Insider

Originally Posted by JALsnipe
App is not impacted. ..
Same for me
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Last edited by WineCountryUA; Jun 18, 2023 at 8:40 pm
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Old Jun 18, 2023, 8:35 pm
  #7  
 
Join Date: Apr 2021
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Posts: 436
Originally Posted by WineCountryUA
I run no bots or scraping tools. I don't any unusual searchs, much less than what some here describe here.

Will this timeout ? what is the recourse?
I'm saying that the bot detection is overzealous and also flags manual searches and people without ill-intentions - normal use of united.com is being blocked.

I've found that eventually it will cool down after 30 mins, but it's very hit and miss. I highly recommend anyone running into this to write in the feedback to United. There's no easy why they're making it this hard for normal people to use the site.
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Old Jun 18, 2023, 8:46 pm
  #8  
Moderator: United Airlines
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Join Date: Jun 2007
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Posts: 66,859
Originally Posted by JALsnipe
.... I've found that eventually it will cool down after 30 mins...
I have been locked out from booking or even searching for over 70 HOURS!
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Old Jun 18, 2023, 9:46 pm
  #9  
 
Join Date: Apr 2021
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Originally Posted by WineCountryUA
I have been locked out from booking or even searching for over 70 HOURS!
That's nuts - I think it's worth a call to Web Support if you haven't tried them already.
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Old Jun 19, 2023, 10:49 am
  #10  
 
Join Date: Jan 2009
Programs: UA 1K, HH Diamond, Hertz Presidents Circle, Marriott Gold, Avis PC, National EE
Posts: 145
Originally Posted by WineCountryUA
Logged in, do a flight search and immediately get repeated and got the same error

I am having the exact same issue, started today. Used chrome, firefox, Edge. UA app works fine, but nothing on my laptop browsers work, however phone and tablet browsers are fine.
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Old Jun 19, 2023, 11:08 am
  #11  
hch
 
Join Date: Jun 2006
Location: INN
Posts: 2,914
Just got hit by this too. Interestingly it does not seem to trigger on rebookings - just managed to rebook one to snatch LH F on FRA-IAD. But now I need to search something paid to get me to California and it tries to lock me out.
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Old Jun 19, 2023, 12:53 pm
  #12  
Moderator: United Airlines
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Join Date: Jun 2007
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Posts: 66,859
Originally Posted by WineCountryUA
I have been locked out from booking or even searching for over 70 HOURS!
Back to working normal after nearly 4 days
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Old Jun 19, 2023, 1:10 pm
  #13  
 
Join Date: Apr 2021
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Originally Posted by WineCountryUA
Back to working normal after nearly 4 days
Good riddance! I'm telling everyone who runs into this to complain to United. It shouldn't be this hard to use the website.
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Old Jun 19, 2023, 1:44 pm
  #14  
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Originally Posted by JALsnipe
Good riddance! I'm telling everyone who runs into this to complain to United. It shouldn't be this hard to use the website.
give them a break, they had to put the entire IT team on fixing the 'improper viewing ability of UG lists' in the last few days. Website functionality and allowing pax to booked tickets is secondary ...
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Old Jun 20, 2023, 11:07 am
  #15  
Moderator: United Airlines
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Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Originally Posted by WineCountryUA
Back to working normal after nearly 4 days
IT'S BACK

Session Expired issue is back

I need not be logged in, I have had this occur with multiple IP addresses, on multiple devices, ....

App still works fine
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