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Old Jun 16, 2023, 10:40 am
  #1  
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United award search hangs

I've tried this in multiple browsers and on multiple devices, with or without signing in. But this award search hangs.

I'm searching for either AMS or VIE to ATH on July 1 possibly July 2. I can understand no award availability but repeatedly hanging on a search?


UA search
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Old Jun 16, 2023, 10:54 am
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perplexing. Same on the app. Not for all city pairs, just for some
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Old Jun 16, 2023, 11:16 am
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Revenue fare search has been unusually slow the last 2 days when changing an existing reservation. 30s+ to get a result.
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Old Jun 16, 2023, 11:41 am
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Originally Posted by mduell
Revenue fare search has been unusually slow the last 2 days when changing an existing reservation. 30s+ to get a result.
on the app certain city pairs simply give a 'technical error' notice. So something beyond slowness I'd say
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Old Jun 16, 2023, 11:50 am
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"Technical error" could just be a timeout due to slowness.
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Old Jun 16, 2023, 11:53 am
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Originally Posted by mduell
"Technical error" could just be a timeout due to slowness.
sure, only for certain city pair and immediately ... no time to see that error
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Old Jun 16, 2023, 12:02 pm
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Originally Posted by cfischer
sure, only for certain city pair and immediately ... no time to see that error
That seems like the most likely explanation. I am getting other searches to work on UA but not for those city pairs (I see availability on Miles & More and Lifemiles)
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Old Jun 16, 2023, 12:12 pm
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Originally Posted by rj123456
That seems like the most likely explanation. I am getting other searches to work on UA but not for those city pairs (I see availability on Miles & More and Lifemiles)
UA shows me CGN-ATH and DUS-ATH but not AMS-ATH !*%$
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Old Jun 17, 2023, 8:43 am
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for how many years working as travel specialist/customer service representative from diffrent airlines. There are some flight that are available if you book for a revenue ticket/paid cash but not available for award/miles booking. That was one of the reasons.
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Old Jun 17, 2023, 9:55 am
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Originally Posted by flight_specialist
for how many years working as travel specialist/customer service representative from diffrent airlines. There are some flight that are available if you book for a revenue ticket/paid cash but not available for award/miles booking. That was one of the reasons.
that's both obvious and obviously not the problem here. Certain city pairs error out irrespective of dates. I might have found a workaround. If you search for other dates ... say AMS-ATH for 7/4 it'll show flights for that day (with error) and all the other days. If you then click on 'earlier days', it shows flights, gives an error ... but it appears to work. So choose 6/30 and it will then show available flights for 7/1 AMS-ATH. Yeah ... UA IT ... but perhaps a way around the problem?
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