May 11, 2022, 1:38 pm
Last edit by: WineCountryUA
This us an archive thread, the active thread is General discussion of UA's inflight service (Domestic / International, all cabins)
previous thread: COVID Era UA inflight service changes
Thread is for general discussion of the state of UA in-flight service / catering, comparison to other carriers, past UA offerings and concerns with management decisions.
For a specific post about a recent in-flight food, use the appropriate Let's Eat .... thread.
The current Onboard Service descriptions by UA.com
Long-haul international premium cabin dining
North America, Caribbean and Latin America premium cabin dining
United Economy dining
Since the UA website is extremely vague, I'm looking for a few volunteers to submit data, and I will summarize to complete the wiki. kind regards, phkc070408
Domestic Under 300 Miles
Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Domestic Over 300 Miles Under 800 Miles
Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Domestic Over 800 Miles
Sample 1
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 2
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 3
Route? Morning or Afternoon/Evening/. or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 4
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 5
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
P-Tcon
Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 2
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 3
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 4
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 5
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Polaris USA - Europe
Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 2
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 3
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 4
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 5
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Related thread: How bad does onboard catering need to get before UA invests in improving it?
previous thread: COVID Era UA inflight service changes
Thread is for general discussion of the state of UA in-flight service / catering, comparison to other carriers, past UA offerings and concerns with management decisions.
For a specific post about a recent in-flight food, use the appropriate Let's Eat .... thread.
The current Onboard Service descriptions by UA.com
Long-haul international premium cabin dining
North America, Caribbean and Latin America premium cabin dining
United Economy dining
Since the UA website is extremely vague, I'm looking for a few volunteers to submit data, and I will summarize to complete the wiki. kind regards, phkc070408
Domestic Under 300 Miles
Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Domestic Over 300 Miles Under 800 Miles
Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Domestic Over 800 Miles
Sample 1
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 2
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 3
Route? Morning or Afternoon/Evening/. or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 4
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 5
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
P-Tcon
Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 2
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 3
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 4
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 5
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Polaris USA - Europe
Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 2
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 3
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 4
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 5
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Related thread: How bad does onboard catering need to get before UA invests in improving it?
General discussion of UA's inflight service (Domestic / Int値, all cabins) {Archive}
Jul 6, 2022, 3:17 am
#1201
Join Date: Apr 2004
Posts: 82
Posting photos will maintain a public archive of how bad meals on UA are. Please keep on posting, regardless how bad they are.
These photos have led me not to fly UA premium class any more, after 20 odd years of 1K, when I re-start flying, hopefully real soon.
These photos have led me not to fly UA premium class any more, after 20 odd years of 1K, when I re-start flying, hopefully real soon.
Jul 6, 2022, 3:56 am
#1202
Join Date: Feb 2005
Location: Melbourne, Australia
Programs: Qantas Platinum One, United 1K 2MM
Posts: 44
Hi UA Flyer.
Thanks for the posting. Im flying this Mid August. Using points as I would not pay United Business fares for what they are presenting. All my paid business travel is split between Qantas and Air NZ. So sad to see what Polaris has become. I guess no menus ex Melbourne ? If AA flew direct from Melbourne they would get my hard earned $$.
Thanks for the posting. Im flying this Mid August. Using points as I would not pay United Business fares for what they are presenting. All my paid business travel is split between Qantas and Air NZ. So sad to see what Polaris has become. I guess no menus ex Melbourne ? If AA flew direct from Melbourne they would get my hard earned $$.
Jul 6, 2022, 6:03 am
#1203
Join Date: May 2006
Location: New to BWI as of 2021; say hi if you're in the area!
Programs: UA GS
Posts: 421
I just took Melbourne to SFO yesterday (14+ hours), and I decided not show the pathetic meal photos.
It was as bad as it gets.
No PDB ( we were an hour late due to late coming flight from SFO), so it was understandable the crew tried to get the plane out to minimize further delay.
Choice of Beef, Chicken and a vegetarian options and I ordered the beef which was a low quality piece of meat that was too difficul to chew. Only half a bowl of salad was served with one of those impossible to open bottle of olive oil/vinaigrette dressing. After struggling to open it, it was too frozen to pour it.
Most of passengers were hungry half way during the 14+hour flight, and we were served Tim Tam and chips. No snackboxes that have been made available on SFO-SIN-SFO flights recently.
Only one breakfast option prior to landing, which was that green square egg based brick (shown earlier this thread). UA was too cheap to include a yorgut .
Does UA management care? I found it ironic and sad, that the biggest news was the return of lemon/lime wedges started July 1, and it even had a blog written about it.
It was as bad as it gets.
No PDB ( we were an hour late due to late coming flight from SFO), so it was understandable the crew tried to get the plane out to minimize further delay.
Choice of Beef, Chicken and a vegetarian options and I ordered the beef which was a low quality piece of meat that was too difficul to chew. Only half a bowl of salad was served with one of those impossible to open bottle of olive oil/vinaigrette dressing. After struggling to open it, it was too frozen to pour it.
Most of passengers were hungry half way during the 14+hour flight, and we were served Tim Tam and chips. No snackboxes that have been made available on SFO-SIN-SFO flights recently.
Only one breakfast option prior to landing, which was that green square egg based brick (shown earlier this thread). UA was too cheap to include a yorgut .
Does UA management care? I found it ironic and sad, that the biggest news was the return of lemon/lime wedges started July 1, and it even had a blog written about it.
What's the lounge situation in MEL? Singapore and/or Air New Zealand? Will clearly need to fill up there beforehand.
Jul 6, 2022, 6:08 am
#1204
Join Date: May 2006
Location: New to BWI as of 2021; say hi if you're in the area!
Programs: UA GS
Posts: 421
Yes, it is sad that the only thing we have to be excited about is garnishes.
If you did take pictures, feel free to post them here unedited (you make the food look too good) or reach out to me privately. I'm writing up a very critical story on the state of meals on United right now. It has really become beyond pathetic.
If you did take pictures, feel free to post them here unedited (you make the food look too good) or reach out to me privately. I'm writing up a very critical story on the state of meals on United right now. It has really become beyond pathetic.
Jul 6, 2022, 9:18 am
#1205
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,090
I've already taken two international flights (AF and KLM) this year and booked two more RTs (AF and BA), but just booked my first international flights on UA.com. Fortunately, knowing what to expect in Polaris on board, I avoided these meals and booked them on Austrian and Brussels. Much cheaper than UA. And I look forward to trying the IAD Polaris lounge on departure. Best of both worlds.
Jul 6, 2022, 3:32 pm
#1206
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,205
The primary reason to fly from A to B can be satisfied in economy, but the primary reason to fly business class is for an elevated inflight experience including seat, catering and service. United fails miserably on 2 out of 3 of these and truly seems not to care.
Jul 6, 2022, 10:40 pm
#1207
FlyerTalk Evangelist
Join Date: Apr 2003
Programs: UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 12,334
Yes, it is sad that the only thing we have to be excited about is garnishes.
If you did take pictures, feel free to post them here unedited (you make the food look too good) or reach out to me privately. I'm writing up a very critical story on the state of meals on United right now. It has really become beyond pathetic.
If you did take pictures, feel free to post them here unedited (you make the food look too good) or reach out to me privately. I'm writing up a very critical story on the state of meals on United right now. It has really become beyond pathetic.
On this particular flight, I was so disappointed with what I saw that I just was not in the mood to play around with my camera phone.
I appreciate you will be writing a blog on the state of United on board catering. Many on this board are loyal United flyers and we want United to be competitive, but loyaty does not mean blindly following. Some continue to fly United despite the terrible catering because flight schedules, frequencies, upgrades and others reasons, but United should not take advantage of us by giving us below average meals. My disappointment is that United Management does not seem to be trying. If they have tried, it means there are incompetencies or there is a tone at the top issue that are preventing them to address this glaring deficiency in their product offerings.
ANZ has bigger space. SQ can be crowded.
Jul 7, 2022, 8:25 am
#1208
Join Date: Jan 2008
Location: Bay Area California
Posts: 395
United Management is trying. But the soft product offerings are not a priority to them because these make no difference in people choosing to fly United or not. United's financial results are very healthy. Planes are full. Deficiencies and incompetence in Meals and Service in Polaris Business is simply not impacting United's financial results and as a result it is not a focus area. The only way to fix this is to move our business and loyalty elsewhere. This is the only way to make United Management try to fix Polaris.
Jul 7, 2022, 8:37 am
#1209
Join Date: Jan 2016
Location: DEN
Programs: UA 1MM, MP 1K, Hilton Diamond, Marriott Gold
Posts: 462
Just downgrading myself
United Management is trying. But the soft product offerings are not a priority to them because these make no difference in people choosing to fly United or not. United's financial results are very healthy. Planes are full. Deficiencies and incompetence in Meals and Service in Polaris Business is simply not impacting United's financial results and as a result it is not a focus area. The only way to fix this is to move our business and loyalty elsewhere. This is the only way to make United Management try to fix Polaris.
Jul 7, 2022, 9:36 am
#1210
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,090
If someone is willing to pay $13,771 for a UA airline ticket if a cheaper alternative exists with better service than UA - then UA will not relate to the issue. They'd probably shrug and confirm to themselves they are on the right path.
So - Yes UA management is watching that they get full cabins regardless of the garbage meals they serve. So not only they won't change - they will make it worse.
So - Yes UA management is watching that they get full cabins regardless of the garbage meals they serve. So not only they won't change - they will make it worse.
I think the poor soft product at a high price at UA reflects this. They have a captive customer base due to corporate contracts, and are not currently very interested in appealing to other customers or competing on price.
Jul 7, 2022, 11:00 am
#1211
FlyerTalk Evangelist
Join Date: Dec 2003
Location: USA
Programs: UA Platinum, 1MM
Posts: 13,460
Flew MUC-DEN yesterday in Polaris (after a couple of back and forth aircraft switches).
Quite the contrast from my SFO-IST outbound on TK, whose business class catering, absent the caviar, probably tops many airlines in F. (And I prefer the TK 777 seat for sleeping, but that's for another thread)
- Finally had that cauliflower thing everyone seems to hate. Have to admit, when I looked at it, I wondered who had been smoking what. But you know what - it had actual flavour and textures. My plate was clean at the end - I'm all for keeping things interesting.
- No printed menus
- Options were - short rib, chicken, fish arrabbiata, and a veggie dish
- I had the fish - it was a miniscule portion, but is going to be my go-to dish until the Thai chicken makes a comeback. Pretty solid.
- The veggie dish, which my travel companion had, was an utter disgrace. A coupe of carrots, some dry kale, and mashed potato in a casserole dish. The purser was so aghast that of his own volition he went back to coach and brought up two veggie options (one with baked beans, and a lasagne) as an alternative. He urged us to provide negative feedback and was clearly embarrassed.
- The ice-cream was a disgusting goopy mess. The chocolate sauce tasted worse than Hershey's, if that's possible. The ice cream was slush.
- I was offered an egg-custard tart, which turned out to be some kind of a berry tart. Not great.
Quite the contrast from my SFO-IST outbound on TK, whose business class catering, absent the caviar, probably tops many airlines in F. (And I prefer the TK 777 seat for sleeping, but that's for another thread)
Jul 7, 2022, 12:18 pm
#1212
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
They have big bets they are competing on captive flyers - route network - hard product/Polaris - and status chasers/lifetime flyers. And they appear to be filling the planes based on that strategy.
For me personally - I go to Vegas at least once a month - sometimes more - I can certainly switch to a far superior soft product on Hawaiian and even a nonstop - but I'd have to pay for F for a less superior seat as opposed to buying economy and getting a near certain upgrade to a lie flat to LAX or SFO - I'll take that tradeoff and bring my own food.
Jul 7, 2022, 3:46 pm
#1213
Join Date: Aug 2011
Location: is everything
Posts: 58
In the past few years we have flown Business on TK as we have been going to Europe for a few vacations and we have a family rule that anything over 8 hrs calls for Business. Love their IST lounge and seats.
Our next trip is to Tahiti next year (with a cruise and Sydney return) and UA is the best bet from YYZ. So I hopped on this forum a few weeks ago to check out the meals. I cannot believe what UA is serving for a similar duration and cost as a TK flight. I guess they figure that they can get away with it, but I don't think this short sighted-ness is helping their reputation.
Here's hoping they get their act together.
I'll be watching.
Our next trip is to Tahiti next year (with a cruise and Sydney return) and UA is the best bet from YYZ. So I hopped on this forum a few weeks ago to check out the meals. I cannot believe what UA is serving for a similar duration and cost as a TK flight. I guess they figure that they can get away with it, but I don't think this short sighted-ness is helping their reputation.
Here's hoping they get their act together.
I'll be watching.
Jul 7, 2022, 4:01 pm
#1214
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,926
I won't post it here, but recently did LAX-IST in J. My oh my what a difference. And guess where my $$$ went (this was a paid J ticket). Enjoyed the Polaris Lounge before the flight so got the best of UA on the ground and the best of TK in the air.
I cannot believe how bad the food has dropped on UA...even under Kirby.
While I won't boycott UA over this, I'm not about to buy a J ticket on UA and shopping now for a trip to S. Africa. Of course UA has the best schedule, but sorry...unless I can upgrade, I'll look elsewhere.
I cannot believe how bad the food has dropped on UA...even under Kirby.
While I won't boycott UA over this, I'm not about to buy a J ticket on UA and shopping now for a trip to S. Africa. Of course UA has the best schedule, but sorry...unless I can upgrade, I'll look elsewhere.
Jul 7, 2022, 4:48 pm
#1215
Join Date: Jan 2008
Location: Bay Area California
Posts: 395
I have moved all my international business class travel to other airlines. Even when I use UA miles I avoid UA operated flights unless it is the only option.
I could understand the sad state of meals and service during covid, now that travel has opened up and most other airlines have returned back to pre-covid levels UA has no excuse serving these disgusting and inadequate meals in business class and ignoring feedback and any attempt to improve.
I hope what MatthewLAX is doing is what all of us are doing so we can send a very strong message to UA Management that this situation is not OK
--HAF
I could understand the sad state of meals and service during covid, now that travel has opened up and most other airlines have returned back to pre-covid levels UA has no excuse serving these disgusting and inadequate meals in business class and ignoring feedback and any attempt to improve.
I hope what MatthewLAX is doing is what all of us are doing so we can send a very strong message to UA Management that this situation is not OK
--HAF