Last edit by: WineCountryUA
This us an archive thread, the active thread is General discussion of UA's inflight service (Domestic / International, all cabins)
previous thread: COVID Era UA inflight service changes
Thread is for general discussion of the state of UA in-flight service / catering, comparison to other carriers, past UA offerings and concerns with management decisions.
For a specific post about a recent in-flight food, use the appropriate Let's Eat .... thread.
The current Onboard Service descriptions by UA.com
Long-haul international premium cabin dining
North America, Caribbean and Latin America premium cabin dining
United Economy dining
Since the UA website is extremely vague, I'm looking for a few volunteers to submit data, and I will summarize to complete the wiki. kind regards, phkc070408
Domestic Under 300 Miles
Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Domestic Over 300 Miles Under 800 Miles
Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Domestic Over 800 Miles
Sample 1
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 2
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 3
Route? Morning or Afternoon/Evening/. or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 4
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 5
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
P-Tcon
Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 2
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 3
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 4
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 5
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Polaris USA - Europe
Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 2
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 3
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 4
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 5
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Related thread: How bad does onboard catering need to get before UA invests in improving it?
previous thread: COVID Era UA inflight service changes
Thread is for general discussion of the state of UA in-flight service / catering, comparison to other carriers, past UA offerings and concerns with management decisions.
For a specific post about a recent in-flight food, use the appropriate Let's Eat .... thread.
The current Onboard Service descriptions by UA.com
Long-haul international premium cabin dining
North America, Caribbean and Latin America premium cabin dining
United Economy dining
Since the UA website is extremely vague, I'm looking for a few volunteers to submit data, and I will summarize to complete the wiki. kind regards, phkc070408
Domestic Under 300 Miles
Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Domestic Over 300 Miles Under 800 Miles
Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Domestic Over 800 Miles
Sample 1
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 2
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 3
Route? Morning or Afternoon/Evening/. or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 4
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 5
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
P-Tcon
Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 2
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 3
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 4
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 5
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Polaris USA - Europe
Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 2
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 3
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 4
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 5
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Related thread: How bad does onboard catering need to get before UA invests in improving it?
General discussion of UA's inflight service (Domestic / Int’l, all cabins) {Archive}
#1291
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,193
#1292
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,350
#1294
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,519
But you got a great hard product,, and an unparalleled route network, and if your employer has a contract your employer saved money, and you can bring your own food on board, and blah blah blah.
Yes,,the current on-board Polaris food offering is terrible. End of discussion.
Yes,,the current on-board Polaris food offering is terrible. End of discussion.
#1295
Join Date: Aug 2008
Location: Houston, TX
Programs: UA
Posts: 101
But you got a great hard product,, and an unparalleled route network, and if your employer has a contract your employer saved money, and you can bring your own food on board, and blah blah blah.
Yes,,the current on-board Polaris food offering is terrible. End of discussion.
Yes,,the current on-board Polaris food offering is terrible. End of discussion.
As an example; I'm flying to Dubai in a few months. I can fly UA to FRA and then LH to DXB for $13,000 or fly Qatar to DOH to DXB for $5,000. No-brainer if you don't care about UA miles.
#1296
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 6,337
But you got a great hard product,, and an unparalleled route network, and if your employer has a contract your employer saved money, and you can bring your own food on board, and blah blah blah.
Yes,,the current on-board Polaris food offering is terrible. End of discussion.
Yes,,the current on-board Polaris food offering is terrible. End of discussion.
#1297
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,497
I think that was clearly tongue-in-cheek — noting some of the typical 'defences' for the current, indefensible catering standard.
#1298
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,093
Starter
Duck Lasagna
Cheese course
Dessert
Menu
Wines
#1299
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,044
Found the UA wine list:
#1300
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,715
#1301
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
While I'm glad that works for you and the French - I won't eat Foie Gras (or want to patronize places that serve it) - don't eat Veal or Duck - and previously frozen fish is off the table for me. I'd be happier grabbing a ham and cheese baguette in the terminal to take with me - I'd try the cheese - might try a bite of dessert - I would check out the wine.
#1302
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,519
Last edited by WineCountryUA; Aug 2, 2022 at 4:02 pm Reason: repaired quote
#1303
FlyerTalk Evangelist
Join Date: Apr 2003
Programs: UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 12,358
Just recapping all the eliminated Polaris onboard F&B offerings since the introduction back in December 2016 (labled as gamechanger at the time by United PR):
{L}et's not get into personal preference while lose the focus on the current shamble state of Polaris meal offerings as compare to its original marketed product.
- Pre-departure chocalate served with specially made drink glass and plate
- Wine tasting and wine selection
- Bloody Mary Cart
- Perrier and San Pellegreno sparking water
- Appetizers (seared tuna, shrimp, smoke duck etcs are all gone)
- Choice of bread items presented in a basket
- Scaled down menu (Thai Chicken Noodle, Pork Chop, etc. are gone)
- Choices of various sweet desert pastries (apple pies, caramel brownies, macoroons
- Fruit and cheese have beocme cheese only
- Ice Cream Sundae toppings
- Choice of only one desert item instead of all three (Ice cream, pastry and cheese)
- Midflight hot snacks (tomato soup, cheese sandwiches, noodles, fried rice, fish n' chips etc.)
- Pre arrival meal pastry choice (where are the cinnamon rolls?)
- Pre arrival chocolate
- Hot Towls before each meal
{L}et's not get into personal preference while lose the focus on the current shamble state of Polaris meal offerings as compare to its original marketed product.
Last edited by UA_Flyer; Aug 3, 2022 at 9:12 pm
#1304
Join Date: Dec 2004
Location: San Antonio, TX
Programs: UA 1K, Hilton Honors Diamond, Starwood Platinum Preferred
Posts: 296
Just recapping all the eliminated Polaris onboard F&B offerings since the introduction back in December 2017 (labled as gamechanger at the time by United PR):
{L}et's not get into personal preference while lose the focus on the current shamble state of Polaris meal offerings as compare to its original marketed product.
- Pre-departure chocalate served with specially made drink glass and plate
- Wine tasting and wine selection
- Bloody Mary Cart
- Perrier and San Pellegreno sparking water
- Appetizers (seared tuna, shrimp, smoke duck etcs are all gone)
- Choice of bread items presented in a basket
- Scaled down menu (Thai Chicken Noodle, Pork Chop, etc. are gone)
- Choices of various sweet desert pastries (apple pies, caramel brownies, macoroons
- Fruit and cheese have beocme cheese only
- Ice Cream Sundae toppings
- Choice of only one desert item instead of all three (Ice cream, pastry and cheese)
- Midflight hot snacks (tomato soup, cheese sandwiches, noodles, fried rice, fish n' chips etc.)
- Pre arrival meal pastry choice (where are the cinnamon rolls?)
- Pre arrival chocolate
{L}et's not get into personal preference while lose the focus on the current shamble state of Polaris meal offerings as compare to its original marketed product.
Last edited by WineCountryUA; Aug 3, 2022 at 12:53 pm Reason: Quote edited to reflected Moderator edit
#1305
Join Date: Mar 2018
Programs: UA 1K, AA EXP. Hilton Diamond
Posts: 1,137
Just recapping all the eliminated Polaris onboard F&B offerings since the introduction back in December 2017 (labled as gamechanger at the time by United PR):
{L}et's not get into personal preference while lose the focus on the current shamble state of Polaris meal offerings as compare to its original marketed product.
- Pre-departure chocalate served with specially made drink glass and plate
- Wine tasting and wine selection
- Bloody Mary Cart
- Perrier and San Pellegreno sparking water
- Appetizers (seared tuna, shrimp, smoke duck etcs are all gone)
- Choice of bread items presented in a basket
- Scaled down menu (Thai Chicken Noodle, Pork Chop, etc. are gone)
- Choices of various sweet desert pastries (apple pies, caramel brownies, macoroons
- Fruit and cheese have beocme cheese only
- Ice Cream Sundae toppings
- Choice of only one desert item instead of all three (Ice cream, pastry and cheese)
- Midflight hot snacks (tomato soup, cheese sandwiches, noodles, fried rice, fish n' chips etc.)
- Pre arrival meal pastry choice (where are the cinnamon rolls?)
- Pre arrival chocolate
{L}et's not get into personal preference while lose the focus on the current shamble state of Polaris meal offerings as compare to its original marketed product.
I include most of this list for comparison when recapping my disappointments in the "tell us how we did" post-flight email survey. I really hammer them. Unsurprisingly I never get responses back.
Last edited by WineCountryUA; Aug 3, 2022 at 12:56 pm Reason: Quote edited to reflected Moderator edit