May 11, 2022, 1:38 pm
Last edit by: WineCountryUA
This us an archive thread, the active thread is General discussion of UA's inflight service (Domestic / International, all cabins)
previous thread: COVID Era UA inflight service changes
Thread is for general discussion of the state of UA in-flight service / catering, comparison to other carriers, past UA offerings and concerns with management decisions.
For a specific post about a recent in-flight food, use the appropriate Let's Eat .... thread.
The current Onboard Service descriptions by UA.com
Long-haul international premium cabin dining
North America, Caribbean and Latin America premium cabin dining
United Economy dining
Since the UA website is extremely vague, I'm looking for a few volunteers to submit data, and I will summarize to complete the wiki. kind regards, phkc070408
Domestic Under 300 Miles
Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Domestic Over 300 Miles Under 800 Miles
Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Domestic Over 800 Miles
Sample 1
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 2
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 3
Route? Morning or Afternoon/Evening/. or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 4
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 5
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
P-Tcon
Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 2
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 3
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 4
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 5
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Polaris USA - Europe
Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 2
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 3
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 4
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 5
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Related thread: How bad does onboard catering need to get before UA invests in improving it?
previous thread: COVID Era UA inflight service changes
Thread is for general discussion of the state of UA in-flight service / catering, comparison to other carriers, past UA offerings and concerns with management decisions.
For a specific post about a recent in-flight food, use the appropriate Let's Eat .... thread.
The current Onboard Service descriptions by UA.com
Long-haul international premium cabin dining
North America, Caribbean and Latin America premium cabin dining
United Economy dining
Since the UA website is extremely vague, I'm looking for a few volunteers to submit data, and I will summarize to complete the wiki. kind regards, phkc070408
Domestic Under 300 Miles
Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Domestic Over 300 Miles Under 800 Miles
Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Domestic Over 800 Miles
Sample 1
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 2
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 3
Route? Morning or Afternoon/Evening/. or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 4
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 5
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
P-Tcon
Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 2
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 3
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 4
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 5
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Polaris USA - Europe
Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 2
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 3
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 4
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 5
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Related thread: How bad does onboard catering need to get before UA invests in improving it?
General discussion of UA's inflight service (Domestic / Int’l, all cabins) {Archive}
Jan 26, 2022, 12:40 pm
#271
Join Date: Jan 2014
Location: Denver, Colorado
Programs: IHG Spire, Hilton Honors Gold, Marriott Titanium, Mileage Plus Gold
Posts: 1,736
https://thepointsguy.com/news/delta-...-meal-service/
Delta is bringing back hot meals on all 900 mile fights.
Wonder if UA will do the same. We have the hot sandwiches on these flights. I'd be happy if they kept the hot sandwich but added a bag of chips to go with the sandwich. That would be a sufficient meal for a 900 mile flight
Delta is bringing back hot meals on all 900 mile fights.
Wonder if UA will do the same. We have the hot sandwiches on these flights. I'd be happy if they kept the hot sandwich but added a bag of chips to go with the sandwich. That would be a sufficient meal for a 900 mile flight
I don't have an issue with getting a sandwich rather than some of the odd/terrible sodium laden hot meals they serve (not unique to UA) - but the issue is the sandwich UA serves - it just isn't very good - a decent alternative is the sandwich that is available in many of the Clubs - I'd take the Turkey Croissant anytime - and sure, with a bag of chips.
Last edited by WineCountryUA; Jan 26, 2022 at 2:59 pm Reason: merged consecutive posts by same member
Jan 26, 2022, 3:03 pm
#272
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,930
Some good news -- digital menus and three-course service on select longhaul routes (mostly to/from FRA) next month:
https://liveandletsfly.com/united-ai...service-trial/
(disclaimer - this is a link to my blog)
As I noted, though:
https://liveandletsfly.com/united-ai...service-trial/
(disclaimer - this is a link to my blog)
As I noted, though:
Originally Posted by MatthewLAX
This is certainly a step in the right direction, though it is also time to bring back the bread basket, appetizers, and multiple dessert options, such as the ice cream sundae, crackers/cheese, and petit fours. But we'll take what we can get and restoring the linen along with digital menus and a three-course service is certainly a step in the right direction.
Jan 26, 2022, 3:20 pm
#273
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
Programs: UA 1K/*G, Marriott Gold Elite, IHG Platinum, HHonors Silver
Posts: 965
Some good news -- digital menus and three-course service on select longhaul routes (mostly to/from FRA) next month:
https://liveandletsfly.com/united-ai...service-trial/
(disclaimer - this is a link to my blog)
As I noted, though:
https://liveandletsfly.com/united-ai...service-trial/
(disclaimer - this is a link to my blog)
As I noted, though:
Jan 26, 2022, 3:29 pm
#274
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,472
https://thepointsguy.com/news/delta-...-meal-service/
Delta is bringing back hot meals on all 900 mile fights.
Wonder if UA will do the same. We have the hot sandwiches on these flights. I'd be happy if they kept the hot sandwich but added a bag of chips to go with the sandwich. That would be a sufficient meal for a 900 mile flight
Delta is bringing back hot meals on all 900 mile fights.
Wonder if UA will do the same. We have the hot sandwiches on these flights. I'd be happy if they kept the hot sandwich but added a bag of chips to go with the sandwich. That would be a sufficient meal for a 900 mile flight
APPETIZER
Heritage mix salad, kale, radicchio, frisée, white, red and black quinoa
MAIN COURSE
Chicken thigh, korma-style sauce, basmati rice, spinach curry
OR
Cheese and spinach ravioli, arrabbiata sauce, spinach, Parmesan
DESSERT
Brownie deluxe
Heritage mix salad, kale, radicchio, frisée, white, red and black quinoa
MAIN COURSE
Chicken thigh, korma-style sauce, basmati rice, spinach curry
OR
Cheese and spinach ravioli, arrabbiata sauce, spinach, Parmesan
DESSERT
Brownie deluxe
Jan 26, 2022, 3:35 pm
#275
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
Programs: UA 1K/*G, Marriott Gold Elite, IHG Platinum, HHonors Silver
Posts: 965
I don't have an issue with getting a sandwich rather than some of the odd/terrible sodium laden hot meals they serve (not unique to UA) - but the issue is the sandwich UA serves - it just isn't very good - a decent alternative is the sandwich that is available in many of the Clubs - I'd take the Turkey Croissant anytime - and sure, with a bag of chips.
Jan 26, 2022, 3:51 pm
#276
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,930
I am hoping that it will be present in the "amenities" section of the flight status page for everyone to see...sort of like how AC does it.
Jan 26, 2022, 4:20 pm
#277
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Jan 26, 2022, 4:38 pm
#278
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,930
Off-topic, but do you know that AC sells leftover business class meals in coach? It's such a great idea and helps to ensure that business class passengers receive their first choice.
Air Canda's e-upgrade system seems more complicated that PlsPoints, but that's a whole different matter.
Concerning this thread, I'm just thankful UA has not devalued PlusPoints...yet.
Air Canda's e-upgrade system seems more complicated that PlsPoints, but that's a whole different matter.
Concerning this thread, I'm just thankful UA has not devalued PlusPoints...yet.
Jan 26, 2022, 4:40 pm
#279
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
Programs: UA 1K/*G, Marriott Gold Elite, IHG Platinum, HHonors Silver
Posts: 965
I’m suspecting that each of these hub’s inflight supervisors will make their rounds on these flights to examine the service and whatnot
hoping people on this thread have FRA flights coming up that they can report back on regarding what this looks like that would be cool.
I would also like it if United tested this on much longer routes too (talking 14-16 hour flights). I don't want them to try this only on these 7-hour red-eye hops and say "the feedback was that everyone wants to sleep early so we will keep reduced service", whereas on long flights more than enough people are happy and willing to stay up an extra hour for improved service. I am witness to this time in and time out
Last edited by flyingrohit; Jan 26, 2022 at 5:39 pm
Jan 26, 2022, 8:34 pm
#280
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,672
Hi folks, could someone tell me what to expect on a 5-hour flight from SJU to IAH at 4 p.m. or so? Warm sandwich, etc., or will it actually really just be a snack box as the UA website seems to indicate (https://www.united.com/ual/en/us/fly...g/first.html)?
As for booze, does UA currently have those premade cocktails ("on the rocks" brand or whatever)?
TIA -- I looked around here but the wiki looks like it dates to July 2020
As for booze, does UA currently have those premade cocktails ("on the rocks" brand or whatever)?
TIA -- I looked around here but the wiki looks like it dates to July 2020
Jan 26, 2022, 9:56 pm
#281
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,930
Hi folks, could someone tell me what to expect on a 5-hour flight from SJU to IAH at 4 p.m. or so? Warm sandwich, etc., or will it actually really just be a snack box as the UA website seems to indicate (https://www.united.com/ual/en/us/fly...g/first.html)?
As for booze, does UA currently have those premade cocktails ("on the rocks" brand or whatever)?
TIA -- I looked around here but the wiki looks like it dates to July 2020
As for booze, does UA currently have those premade cocktails ("on the rocks" brand or whatever)?
TIA -- I looked around here but the wiki looks like it dates to July 2020
UA does still have the Old Fashioned cocktail from On The Rocks.
Jan 26, 2022, 10:24 pm
#282
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,672
Jan 27, 2022, 1:30 pm
#283
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,930
More good news - I spoke to UA today and they told me there will be multiple dessert options, including the return of cheese/crackers on these Polaris test flights next month. I've went back and updated my story.
Originally Posted by United
"As part of the new service flow test, customers will receive multiple dessert options, including a cheese platter. Bread baskets and appetizers are still on hold for the moment, but we do hope to eventually reintroduce them to our service."
Jan 27, 2022, 1:36 pm
#284
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Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,174
What is meant by appetizers? Do you mean it will be served in courses?
We’ll know we are getting there when the garlic bread is back on board…
We’ll know we are getting there when the garlic bread is back on board…
Jan 27, 2022, 1:46 pm
#285
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,930
If you check out what I wrote yesterday, UA will be testing out three-course service next month on FRA routes and ORD-LHR. Will include nuts/drinks, then tray with main course/salad/bread, then dessert separately with "multiple" options.
Agree - I hope the garlic bread and cinnamon rolls will return.
But this is another step closer. And while the sundae cart will not be back, one option will be "pre-made" sundaes I'm told. I'm looking forward to it.