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Consolidated Global Services Thread: Benefits, Questions, Experiences [2022]

Consolidated Global Services Thread: Benefits, Questions, Experiences [2022]

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Old Jul 6, 22, 8:20 am   -   Wikipost
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United Global Services ("GS") is the highest tier of MileagePlus elite status. It is by invitation only, reviewed annually -- the invite criteria is not public but seems to require substantial annual spending with UA both in terms of absolute dollar amounts and purchasing higher fare classes (higher cpm - cents per mile). There are also reports of GS status being comped by UA Marketing to VIPs in companies who sign corporate travel deals with UA, and also to those individuals that purchase an annual PassPlus enrollment of $50k or greater. The sole published way to qualify is to become a 4MM, having flown 4 million BIS miles on UA metal (plus additional grandfathered credits at the time of the UA/CO merger).
GS have enhanced services / benefits over 1Ks. There is little said publicly by UA on GS benefits and/or qualification.
Last year's thread, Consolidated Global Services Thread - Qualifications, Benefits and Q & A [2021]


Known facts concerning qualification and eligibility from United:
Quote:
Global Services recognizes the extraordinary dedication of our top flyers. We consider a number of factors beyond the usual Premier-qualifying criteria.
We look at your travel spend on United-operated flights relative to that of other top Premier flyers over recent consecutive years.
Usually, members invited to Global Services tend to consistently purchase premium cabins or fully refundable tickets.

Published Benefits
Full detail of published benefits can be found at https://mystatus.united.com/gs [MP credentials login required, existing GS only]
Shortlist (incremental/different to 1K):
  • Dedicated phone number with fastest pickup times, and generally by specially-trained GS agents. Some exceptions occur, especially during busy periods (such as when weather waivers are in effect)
  • Dedicated email address for MileagePlus and other inquiries, usually answered personally within hours
  • Dedicated check-in at main airport stations, including private Global Reception centers at major hubs, providing priority TSA security access. May bring guests/companions into Global Reception areas or dedicated GS checkin lanes who are traveling on same itinerary as GS member.
  • Instrument-supported upgrades (PlusPoints or miles) clear into PN class rather than PZ class for other elite tiers, which usually have much better availability. Instruments drawn from the GS member account and applied to other reservations will also clear into PN class.
  • Complimentary Premier Upgrades (CPUs) cleared beginning 120 hours prior to flight departure (versus 96 hours for 1K) for GS member and up to one other traveling on same PNR
  • Highest-priority when waitlisted for Upgrades, Award Travel, and Sold-out Flight Availability. GS members clear before any other status level or full-fare customers.
  • Priority Boarding, among the first to board the aircraft (currently after unaccompanied minors, people with disabilities and/or need more time boarding, Active-Duty Military, and prior to families with children under age of 2)
  • Priority handling in event of IRROPS, including next flight guarantee in case of re-accommodation, overseen by dedicated team of location-based GS Customer Service Agents (identified via gold scarves/ties)
  • Mercedes-Benz Tarmac Transfer for tight connections between flights at major hubs (cannot be requested in advance)
  • Access to United Arrivals Lounge at SFO when arriving from international flight, regardless of cabin class (no guests permitted) Closed
  • Access to Arrivals Lounge at LHR T2 when arriving from inbound UA-operated intercontinental flight, regardless of cabin (no guests permitted, must present Boarding Pass or physical GS card)
  • Access to Lufthansa / Swiss Welcome (arrival) Lounges in FRA and ZRH for same-day inbound UA intercontinental flight, regardless of cabin (no guests permitted, must present physical GS card)
  • Effective January 2021, GS members who do not have a United Club membership may access United Clubs on domestic itineraries, but no guests are permitted.
Additional Known Award and Upgrade Benefits (many unpublished)

Most benefits noted below require calling a GS agent:
  • GS can create saver economy award space (XN) if T inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can create saver business award space (IN) if PZ inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can upgrade economy awards (XN or YN) into Business / First with PlusPoints if PN inventory is available. United-operated flights only. Can now be completed online/via the app, in most circumstances.
  • GS can confirm any waitlisted instrument-supported upgrade (miles/co-pay or PlusPoints) within T-72 hours to flight departure provided at least 2 (two) J class premium seats remain for sale after the upgrade is processed and they are at the top of the waitlist.
  • GS are entitled to one Saver Award seat in the same class of service for one segment of the itinerary with their purchase of any premium cabin fare. GS agents can open space if it is not available provided that at least 2 seats remain for sale afterwards. United-operated flights only.
  • GS can upgrade a companion with an instrument (PlusPoints or miles) from Economy to Business / First when flying on a paid premium cabin fare, even if PZ or PN is not available, as long as J > 2 after upgrade processed. Companion needs to be ticketed in W class or higher on international cash fare itineraries, or ticketed in X/XN for upgrades from award tickets.
  • (Note: Only ONE of the two above options can be exercised per premium fare purchased, and for one segment in the itinerary, per caveats noted below. GS traveler must remain in same itinerary as companion)
  • GS can buy up from Basic Economy fares, which is usually forbidden
  • GS can access VIP Lounges (former Global First Lounges) in NRT, LHR, and HKG when booked in Polaris Business on an international itinerary. One guest permitted (two guests if a United Club member). Not accessed if booked in United Economy. (Note: VIP Lounges in NRT and HKG remain closed due to Covid-19; LHR VIP now open.)
Reported caveats & YMMV situations on unpublished benefits
  • Post 12/12/2018, agents have been instructed to grant only one "exception" when opening award space for a companion. Thus, you can open T->XN for a companion, or you can force a companion upgrade into PN, but you can't convert T->XN and then force clear an upgrade into PN. Some have reported success by requesting this in two separate calls.
  • Some agents will allow GS to open economy award space for a companion to allow for an upgrade with an instrument, even if XN or T are unavailable
  • According to GS Customer Service, a GS on a paid coach fare using an instrument will clear into Polaris business before a lower-status passenger with a paid PremiumPlus fare (i.e. O, A, R). In other words, for example, a paid O, A, R for a 1K will not give higher priority than a GS with a W fare if both are using 40 PlusPoints. This is true even on the gate waitlist.
  • Post 12/12/2019, agents have been instructed that they can only grant a companion exception for one segment per round trip journey. Thus, if you have a roundtrip premium fare, they will only open saver space, or force an upgrade, for one segment. This means you must either waitlist (if upgrading) or use a standard award, for the remaining segments.
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Old Jan 8, 22, 10:34 am
  #31  
 
Join Date: Dec 2012
Location: ORD
Programs: UA GS, Marriott Ambassador+Lifetime Plat
Posts: 51
Originally Posted by tcdtcd View Post
You missed the sarcasm, sorry. It was an egregious and unnecessary move on UA’s part.
I caught the sarcasm, I am curious to understand how they're describing this as a positive move.
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Old Jan 8, 22, 10:37 am
  #32  
Ari
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Join Date: Aug 2005
Location: Chicago
Posts: 11,387
So you combine business and economy roundtrip on a half-one-way basis. The spouse doesn't *have* to sit in back one-way.
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Old Jan 8, 22, 11:01 am
  #33  
 
Join Date: Sep 2011
Location: SFO / LHR
Programs: UA GS 2.02MM / UC / AS Gold 75K / Bonvoy Plat / Hilton Diamond
Posts: 867
Originally Posted by np05 View Post
I caught the sarcasm, I am curious to understand how they're describing this as a positive move.
Discussed heavily in the 2019 and 2020 GS threads when it was implemented. Agree it doesn’t make much sense, and many of us wrote in about the change at that time. The gist of the response is that it was “not a published benefit, but an exception to policy that is changing”.

For me personally, it was the single largest benefit of the GS program. It’s been compounded by the significantly reduced PN availability.
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Old Jan 8, 22, 11:01 am
  #34  
 
Join Date: Dec 2012
Location: ORD
Programs: UA GS, Marriott Ambassador+Lifetime Plat
Posts: 51
Originally Posted by Ari View Post
So you combine business and economy roundtrip on a half-one-way basis. The spouse doesn't *have* to sit in back one-way.
Spouse never sits in the back. That said, how we distribute our seats is not relevant to the discussion of the perk being removed.

Originally Posted by greenpau View Post
Discussed heavily in the 2019 and 2020 GS threads when it was implemented. Agree it doesn’t make much sense, and many of us wrote in about the change at that time. The gist of the response is that it was “not a published benefit, but an exception to policy that is changing”.

For me personally, it was the single largest benefit of the GS program. It’s been compounded by the significantly reduced PN availability.
Got it. Did not realize this change occurred in 2019! Agree completely on the compounded nature of lack of PN, and I'd add the increased award fare prices makes it even worse. I can appreciate the "Not a published benefit" bit; it has been so widely discussed that I assumed it was one. Thanks for the added color!

Last edited by WineCountryUA; Jan 8, 22 at 2:07 pm Reason: merging consecutive posts by same member
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Old Jan 8, 22, 2:54 pm
  #35  
 
Join Date: Dec 2017
Programs: UA GS, Delta Silver
Posts: 53
Originally Posted by np05 View Post
On the phone with a rep trying to get a biz saver award ticket for my spouse against a paid biz ticket. This has worked for me in the past. She's informing me that it's been replaced with a single segment guaranteed points plus upgrade from coach to business, which makes little sense to me given that this is a round trip flight.

Has this perk been officially eliminated, or is the rep misinformed?

The one perk we all used and they killed it. Typical and why GS has lost a ton of value.
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Old Jan 8, 22, 3:04 pm
  #36  
 
Join Date: Jul 2012
Location: ORD
Programs: UA GS 2.8MM, Bonvoy Amb/LT Plat
Posts: 751
Originally Posted by np05 View Post
I caught the sarcasm, I am curious to understand how they're describing this as a positive move.
They didn’t.

The “enhancement” snark stems back to Smisek telling about us about all the “changes you will like”. Similarly other airlines (LH is infamous for it) describing negative changes as positive - or implementing 3 negative ones combined with one weakly positive one, and noting “in response to customer preferences”. 🙄
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Old Jan 14, 22, 3:09 pm
  #37  
 
Join Date: Jul 2003
Location: BOS, PVG
Programs: United Global Services and 1MM, Marriott Ambassador
Posts: 9,233
Just to confirm, GS can’t push upgrades through CPU when PN=0 but P=4?

In this case PP would be required right? Do PP must come from GS? Assume PZ and PN are all zero.
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Old Jan 14, 22, 3:19 pm
  #38  
 
Join Date: Dec 2018
Location: EWR
Programs: UA GS, MR Titanium, IHG Plat, HH Gold, Accor Silver, Avis PC, Hertz PC
Posts: 102
Originally Posted by kb1992 View Post
Just to confirm, GS can’t push upgrades through CPU when PN=0 but P=4?

In this case PP would be required right? Do PP must come from GS? Assume PZ and PN are all zero.
That is correct, and yes PP needs to come from GS in this instance.
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Old Jan 14, 22, 3:26 pm
  #39  
 
Join Date: Jul 2003
Location: BOS, PVG
Programs: United Global Services and 1MM, Marriott Ambassador
Posts: 9,233
Originally Posted by pigzilla View Post
That is correct, and yes PP needs to come from GS in this instance.
Booked BOS-IAH-with P4 PN0 PZ0. Less than T-72 now. No.1 on CPU list.

I am wondering if eventually I'll clear CPU to save PP.

Last edited by kb1992; Jan 15, 22 at 1:25 am
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Old Jan 14, 22, 5:23 pm
  #40  
 
Join Date: Sep 2013
Location: Charleston WV Area
Programs: 10 year UAL GS, LT Hilton Diamond, Hyatt Globalist, Marriot Platinum, AA Exec Plat
Posts: 59
I seldom check a bag but use the GS reception lounge every time one is available for the very reason you mentioned. It is a very nice perk to be maintained.
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Old Jan 15, 22, 1:24 am
  #41  
 
Join Date: Jul 2003
Location: BOS, PVG
Programs: United Global Services and 1MM, Marriott Ambassador
Posts: 9,233
Arrow

Originally Posted by pigzilla View Post
That is correct, and yes PP needs to come from GS in this instance.
Update: I eventually cleared the upgrade
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Last edited by kb1992; Jan 15, 22 at 2:14 pm
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Old Jan 15, 22, 10:50 am
  #42  
 
Join Date: Feb 2020
Programs: United 4MM GS, Bonvoy Lifetime Titanium, Hilton Diamond
Posts: 205
Originally Posted by kb1992 View Post
Update: Asked an 1K friend to apply his PP to put me on waitlist. I was trying to test if GS can push the upgrade using 1K PP.

Called GS line. Since I am No.1 on the waitlist and there are 4 F seats for sale, the agent cleared me.

Not only she didn't even check where PP came from, but also she canceled the PP and directly booked me to PN. Essentially I got CPU.

So I think the agent can clear GS to PN on CPU within 72 hours as long as there are 2 F seats for sale after that.
You were lucky. it all depends on the agent but strictly the rules are that it needs to be GS PP. The agent made a mistake on returning the PP - it used to be that they could force a CPU for us but that ended quite a while ago and if you had not had PP attached to the reservation the agent would not have been able to force the upgrade at all. The system is wonky I've had the system return PP when an upgrade is forced, and I've had the system pull a second set of PP when the upgrade is forced
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Old Jan 15, 22, 11:50 pm
  #43  
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Originally Posted by kb1992 View Post
Booked BOS-IAH-with P4 PN0 PZ0. Less than T-72 now. No.1 on CPU list.

I am wondering if eventually I'll clear CPU to save PP.
At T-? did it clear? and what was P(n) afterwards?
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Old Jan 17, 22, 12:30 am
  #44  
 
Join Date: Jul 2003
Location: BOS, PVG
Programs: United Global Services and 1MM, Marriott Ambassador
Posts: 9,233
Originally Posted by cesco.g View Post
At T-? did it clear? and what was P(n) afterwards?
T-48 cleared to PN as CPU.
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Old Jan 17, 22, 6:54 am
  #45  
 
Join Date: Apr 2013
Location: Doylestown/Charlotte
Programs: UAL GS & Million M; Delta Gold Medallion (2 mio +); American; Hyatt Platinum Passport, Omni Platinum
Posts: 1,301
Is anyone aware whether UA anointed any new GS?
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