Consolidated Global Services Thread: Benefits, Questions, Experiences [2022]
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#1
Original Poster
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.1MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 4,130
Consolidated Global Services Thread: Benefits, Questions, Experiences [2022]
Hello GSers and all with interest... and happy new year! Here's the 2022 thread continued from the 2021 thread.
#2
Join Date: Dec 2014
Programs: UA GS ,QF Plat
Posts: 684
I flew back from LHR yesterday pm with my wife and son , although the airport was not super busy the checkin was a little chaotic, due to a missing sign the GS checkin was not visible so I just jumped in the regular Polaris line , after a few minutes in there we were fished out by a GS gent who checked us in and on the way scolded the passport checker for not paying enough attention. We checked into the lounge, both agents were talking on the phone so we scanned in , personally I think this is rude whatever your status.The flight crew were excellent engaging and made a big deal of my multi mm and G S status.At the end of the flight the purser gave me her card with an appreciation note on the back. She also apologized for the food quality which was truly awful and would rank amongst the worst I have ever had in any class on my travels,I have been traveling heavily in the past weeks international and domestic ,with odd exception there are are a lot more thank you for your business comments being handed out than I can recall in the past
#3
Join Date: Apr 2013
Location: Doylestown/Charlotte
Programs: UAL GS & Million M; Delta Gold Medallion (2 mio +); American; Hyatt Platinum Passport, Omni Platinum
Posts: 1,300
I flew back from LHR yesterday pm with my wife and son , although the airport was not super busy the checkin was a little chaotic, due to a missing sign the GS checkin was not visible so I just jumped in the regular Polaris line , after a few minutes in there we were fished out by a GS gent who checked us in and on the way scolded the passport checker for not paying enough attention. We checked into the lounge, both agents were talking on the phone so we scanned in , personally I think this is rude whatever your status.The flight crew were excellent engaging and made a big deal of my multi mm and G S status.At the end of the flight the purser gave me her card with an appreciation note on the back. She also apologized for the food quality which was truly awful and would rank amongst the worst I have ever had in any class on my travels,I have been traveling heavily in the past weeks international and domestic ,with odd exception there are are a lot more thank you for your business comments being handed out than I can recall in the past
Too bad Door Dash does not deliver T/A
#4
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,376
I flew back from LHR yesterday pm with my wife and son , although the airport was not super busy the checkin was a little chaotic, due to a missing sign the GS checkin was not visible so I just jumped in the regular Polaris line , after a few minutes in there we were fished out by a GS gent who checked us in and on the way scolded the passport checker for not paying enough attention. We checked into the lounge, both agents were talking on the phone so we scanned in , personally I think this is rude whatever your status.The flight crew were excellent engaging and made a big deal of my multi mm and G S status.At the end of the flight the purser gave me her card with an appreciation note on the back. She also apologized for the food quality which was truly awful and would rank amongst the worst I have ever had in any class on my travels,I have been traveling heavily in the past weeks international and domestic ,with odd exception there are are a lot more thank you for your business comments being handed out than I can recall in the past
#5
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 12,370
I jumped from Polaris line to Premier line at LHR a couple of days ago because it made sense to do so. Finished checking my bag before about 5-6 people in the Polaris/1K line that were ahead of me - but they had the privilege of standing in the Polaris line and they were going to see it through
The Premier line is one desk over from the left-most Polaris/1K desk, so easy to compare lines.

Last edited by IAH-OIL-TRASH; Jan 2, 22 at 6:05 pm
#10
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hilton Silver. CLEAR
Posts: 1,536
#11
Join Date: Nov 2017
Location: New York City
Programs: UA GS 1MM
Posts: 183
#12
Join Date: Dec 2018
Location: EWR
Programs: UA GS, MR Titanium, IHG Plat, HH Gold, Accor Silver, Avis PC, Hertz PC
Posts: 102
I can confirm this is true. I applied my PPs for my kids (both silver) who were on the same flight and they were immediately pulled up to #1 and #2 in the waitlist for a EWR-SFO transcon we took in November. Granted they are both silver but I would imagine the same would have happened if they were general members.
#14
Join Date: Aug 2008
Programs: UA GS, AA ExP
Posts: 91

This is my boarding pass from an international flight a few weeks ago. While pre boarding wasn't an issue, I was just surprised to see boarding group 2 printed on the boarding pass.
I also had a bizzare experience while checking in. At the Airport they did have a dedicated counter for GS check in, but the ground agent simply refused to let me go use the counter, even after me saying multiple times that I was a GS ( his rationale because others ( premier members) are in line ( for premium check in, not GS). Anyhow, I went checked in and then ask the person behind the counter why I was allowed to use the GS counter and she was surprised to hear that. I asked for the station manager, who came within few minutes, profusely apologized for this ground agents behavior. He worked as a contractor, so the station manager summoned the contract companies supervisor to come talk with me. By then I was running late so just asked the station manager to reinforce the training for the ground agents.
Last edited by akhibhag; Jan 5, 22 at 10:28 am
#15
Join Date: Nov 2017
Location: New York City
Programs: UA GS 1MM
Posts: 183

This is my boarding pass from an international flight a few weeks ago. While pre boarding wasn't an issue, I was just surprised to see boarding group 2 printed on the boarding pass.
I also had a bizzare experience while checking in. At the Airport they did have a dedicated counter for GS check in, but the ground agent simply refused to let me go use the counter, even after me saying multiple times that I was a GS ( his rationale because others ( premier members) are in line ( for premium check in, not GS). Anyhow, I went checked in and then ask the person behind the counter why I was allowed to use the GS counter and she was surprised to hear that. I asked for the station manager, who came within few minutes, profusely apologized for this ground agents behavior. He worked as a contractor, so the station manager summoned the contract companies supervisor to come talk with me. By then I was running late so just asked the station manager to reinforce the training for the ground agents.