Last edit by: WineCountryUA
PDB back! Experiences.
#406


Join Date: Jun 2005
Location: Bloomfield, NJ
Programs: UA Gold, Million Miler, Marriott titanium, lifetime platinum
Posts: 994
BUF EWR CRJ500. February 19. Nothing. Plane boarded early, ample time. FA spent more time on her starbucks than anything else before take off. Didn't even hand out the sanitary wipes. I asked for something, and was told yes, but it didn't happen. Decent service in the air. Glorious inconsistency! At least we arrived safely.
#407



Join Date: Feb 2003
Posts: 4,401
I have very low expectations. But this is one spot where UA needs to exceed that.
DL has full normal pre-COVID PDDs back in place. If United wants to play in the premium game, they need to get with the program.
And no, cheap nasty Prosecco doesnt get you there.
DL has full normal pre-COVID PDDs back in place. If United wants to play in the premium game, they need to get with the program.
And no, cheap nasty Prosecco doesnt get you there.
#408




Join Date: Apr 2009
Location: Houston
Programs: UA GS 3MM & LT UC, Qantas Platinum, HA Pualani Gold, Hilton Lifetime Diamond, Bonvoy Ambassador
Posts: 9,883
No PDB loaded on SYD-IAH yesterday (11:50am departure), the wonderful crew were peeved too. I blasted on the post-flight survey.
#411




Join Date: Sep 2008
Location: Seattle
Programs: United 1K, Alaska MVP 75K, HH Diamond
Posts: 720
Den to MIA no PDB, 9 March, overhead the FA's discussing. "It's up to you if you want to do it." Let that sink in. Alright then. Boarded in ample time, catering loaded as we boarded (i was second on).
#413




Join Date: Oct 2007
Location: Catania, Sicily(CTA)/South Jersey (PHL)/Houston(IAH)/Red Stick, La.(BTR)/airborne in-between
Programs: United Plat (1MM), AA ExecPlat, ITA/AZ Freccia, Hilton Diam, Bonvoy Gold, Hertz Prez, IHG gold
Posts: 3,874
EWR-DCA Friday 7 March morning and DCA-EWR Friday 7 March evening (both CRJ550s and I was in F of course) a cup of water was offered on both as PDB.
Just additional info but FA took drink order on the ground for both due to the short flight and both already being delayed so we got prompt drinks once airborne and a cheese snack pack.
Just additional info but FA took drink order on the ground for both due to the short flight and both already being delayed so we got prompt drinks once airborne and a cheese snack pack.
#414




Join Date: Apr 2009
Location: Houston
Programs: UA GS 3MM & LT UC, Qantas Platinum, HA Pualani Gold, Hilton Lifetime Diamond, Bonvoy Ambassador
Posts: 9,883
Omg! On IAH-CLT last night had open choice for PDB! First time since COVID for me! SO and I were shocked. Have seen mention of it on this thread but never experienced.
#416




Join Date: Oct 2009
Programs: UA LT 1K/DL Plat/Hilton LT ♦/Hyatt Carbonado/Wyndham ♦/Marriott PE .
Posts: 5,741
Yeah, all of my DL flights have PDB of choice and cheerful service (even 200-300 mile puddle jumps). UA is a crapshoot. UA's FAs often seem PO'd when I decline the water or bubbles/OJ options and request a Coke Zero. Most of them say, "this is all you can get", and are upset when I tell them, "OK, nothing for me."
#418
Suspended
Join Date: Jun 2025
Programs: United Mileage Plus
Posts: 244
Yeah, all of my DL flights have PDB of choice and cheerful service (even 200-300 mile puddle jumps). UA is a crapshoot. UA's FAs often seem PO'd when I decline the water or bubbles/OJ options and request a Coke Zero. Most of them say, "this is all you can get", and are upset when I tell them, "OK, nothing for me."
#419


Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,895
Yeah, all of my DL flights have PDB of choice and cheerful service (even 200-300 mile puddle jumps). UA is a crapshoot. UA's FAs often seem PO'd when I decline the water or bubbles/OJ options and request a Coke Zero. Most of them say, "this is all you can get", and are upset when I tell them, "OK, nothing for me."
It is amazing that with 2 FAs up front during boarding that United is unable to provide a choice in PDB. I even flew from HKG to LAX in a half empty Polaris cabin and the choices were water and OJ. No option to pick what you want or even a creative PDB like they offered on Thai.







