Originally Posted by zombietooth

Yeah, all of my DL flights have PDB of choice and cheerful service (even 200-300 mile puddle jumps). UA is a crapshoot. UA's FAs often seem PO'd when I decline the water or bubbles/OJ options and request a Coke Zero. Most of them say, "this is all you can get", and are upset when I tell them, "OK, nothing for me."

Originally Posted by NorthAmerica

It is amazing that with 2 FAs up front during boarding that United is unable to provide a choice in PDB. I even flew from HKG to LAX in a half empty Polaris cabin and the choices were water and OJ. No option to pick what you want or even a creative PDB like they offered on Thai.