Shares Training
Mar 23, 2021, 9:50 pm
#16
Join Date: Jul 2011
Location: North America
Posts: 2,265
Not really the employee's fault, as they probably got hired as a wfh reservations agent and got thrown to the wolves. This bs happens more often than we realize. And receiving training can be a daunting task esp if you are working for a shady contractor who doesn't care. I see it first hand all the time. Props to him/her for seeking out assistance.
Mar 23, 2021, 9:52 pm
#17
Join Date: Oct 2004
Location: Clinging to the edifices of a decadent past from the biggest city in America nobody really cares about.
Programs: (ಠ_ಠ)
Posts: 9,077
It's a labor of love. 
In all seriousness having seen some behind-the-scenes stuff on prior tours and whatnot, I've got to say UA (and honestly any major airline) impressed me in that we get to complain about the stupid nonsense.
Don't get me wrong...UA has many areas for improvement but when they get macro things right, there's more bandwidth from customers to focus on the micro.
In all seriousness having seen some behind-the-scenes stuff on prior tours and whatnot, I've got to say UA (and honestly any major airline) impressed me in that we get to complain about the stupid nonsense.
Don't get me wrong...UA has many areas for improvement but when they get macro things right, there's more bandwidth from customers to focus on the micro.