Shares Training

Old Mar 22, 21, 11:16 pm
  #1  
Original Poster
 
Join Date: Mar 2021
Posts: 1
Shares Training

Hi everybody!

I just joined UA as new hire reservation agent but due to the pandemic situation i did not get any trainning, I did not know SHARES and it has been very hard to understand. Does anyone of you know any resources where I can study or at least learn the main commands to manage PNR?

Thanks
lgustavohdzc is offline  
Old Mar 23, 21, 12:35 pm
  #2  
Hilton Contributor BadgeMarriott Contributor Badge
 
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 7,409
Odd first FT posting by new UA employee(?)

...newly hired reservation agents come to FT to ask for Shares training...

Shares Trainning

David
wrp96, EWR764, SPN Lifer and 2 others like this.
DELee is offline  
Old Mar 23, 21, 1:07 pm
  #3  
 
Join Date: Feb 2008
Location: Chicago, IL
Programs: Marriott Titanium, UA Mileage Plus Silver, United Club, AA Gold, HyattGold, Enterprise Silver
Posts: 2,117
Originally Posted by lgustavohdzc View Post
Hi everybody!

I just joined UA as new hire reservation agent but due to the pandemic situation i did not get any trainning, I did not know SHARES and it has been very hard to understand. Does anyone of you know any resources where I can study or at least learn the main commands to manage PNR?

Thanks
I would say your supervisor would be able to provide you with resources, no? How much are you actually doing in SHARES as it is?

either way, don't be discouraged, SHARES is simple once you get the hang of it. Many people, even after weeks of training do not come out of it with expert level.
CALMSP is offline  
Old Mar 23, 21, 1:09 pm
  #4  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Gold
Posts: 54,504
I would be careful to take that posting at face value. I suspect it refers to using Shares at the command line level, which is something other reports have suggested UA is not planning on agents using / discouraging. The reservation agents have a overlay they use which is not at the command line level. Don't beleive command line training has been done for years.

Gate agents use Aero as their primary interface. But a skilled agent can do wonders at the command line level.
SPN Lifer and writerguyfl like this.
WineCountryUA is offline  
Old Mar 23, 21, 1:19 pm
  #5  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 3,798
I don't buy it.

And the misspelling of training not only in the thread title but also in the post makes me suspect a fake thread.
anniegray and Often1 like this.
HNLbasedFlyer is offline  
Old Mar 23, 21, 1:50 pm
  #6  
Hilton Contributor BadgeMarriott Contributor Badge
 
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 7,409
Unfortunately we're not talking about a skilled agent here.

David
DELee is offline  
Old Mar 23, 21, 1:59 pm
  #7  
 
Join Date: Jul 2008
Location: Vegas
Programs: BA Meltdown soft-landed Silver, OZ♦+ (BR/UA), B6 Mosaic, WoH♦, Mlife Noir, TR 7*
Posts: 5,780
Originally Posted by HNLbasedFlyer View Post
And the misspelling of training not only in the thread title but also in the post makes me suspect a fake thread.
Why?
gengar is offline  
Old Mar 23, 21, 2:53 pm
  #8  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 3,798
Originally Posted by gengar View Post
Why?
Because the thread topic is bizarre, first time post, and odd misspellings.

I'm also skeptical UA is hiring much of anything right now nor not providing any training even if they did.
garykung, iluv2fly and anniegray like this.
HNLbasedFlyer is offline  
Old Mar 23, 21, 4:05 pm
  #9  
Suspended
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,270
The underlying premise, e.g., that US is in trouble does not follow from the referenced thread even if it is real.
SPN Lifer and rmadisonwi like this.
Often1 is offline  
Old Mar 23, 21, 4:53 pm
  #10  
 
Join Date: May 2001
Posts: 4,517
#Fake / Bait.
worldtrav is offline  
Old Mar 23, 21, 6:20 pm
  #11  
 
Join Date: Jul 2008
Location: Vegas
Programs: BA Meltdown soft-landed Silver, OZ♦+ (BR/UA), B6 Mosaic, WoH♦, Mlife Noir, TR 7*
Posts: 5,780
Originally Posted by HNLbasedFlyer View Post
Because the thread topic is bizarre, first time post, and odd misspellings.
I wasn't questioning the overall authenticity - only the notion you espoused that one misspelling was indicative. I'm just amused because if you ever try working in hospitality you'll quickly learn spelling (and grammar, and really writing in general) isn't exactly a strong suit, even for computer-facing positions.
writerguyfl and craigthemif like this.
gengar is offline  
Old Mar 23, 21, 6:24 pm
  #12  
 
Join Date: Aug 2017
Programs: AS MVPG, DL Gold, UA 1K, Hilton Diamond, Marriott Titanium + LT Silver, Hertz PC
Posts: 4,367
FT: never miss an opportunity to dunk on UA...
BlueZebra and ExplorerWannabe like this.
Repooc17 is offline  
Old Mar 23, 21, 6:31 pm
  #13  
FlyerTalk Evangelist
 
Join Date: Oct 1999
Posts: 10,722
Originally Posted by WineCountryUA View Post
But a skilled agent can do wonders at the command line level.
Indeed, part of a true angel skill in my book!
cesco.g is offline  
Old Mar 23, 21, 7:59 pm
  #14  
 
Join Date: Jan 2001
Location: Somewhere I've Driven To
Programs: HiltonHonors, IHG Hotels, DL Skymiles
Posts: 2,066
Nobody does this....what is this, a joke? Pretty sure United is not currently or "recently" hiring - like they would be hiring during the pandemic ?
SEA-Flyer likes this.
FlyingNone is offline  
Old Mar 23, 21, 8:10 pm
  #15  
 
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS MVPG, UA peon, BA Bronze, HH Diamond, Fairmont Plat (RIP)
Posts: 6,389
Originally Posted by FlyingNone View Post
Nobody does this....what is this, a joke? Pretty sure United is not currently or "recently" hiring - like they would be hiring during the pandemic ?
And then putting res agents on the floor with no training and obviously no idea how to do the job? (Cue the jokes about none of them knowing how to do their jobs, but you know what I mean).
Finkface is online now  

Thread Tools
Search this Thread
Search Engine: