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UA COVID19 precautions: **REQUIRING** mask usage per CDC/DoT

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Old Jun 17, 2020, 4:09 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
Debating the value of masks is not appropriate for the UA forum -- we will discuss the UA requirements, enforcement and/or compliance. The value of masks is not UA specific issue (and not airline industry-specific either) and is best discussed elsewhere in a more universal format

WineCountryUA
UA coModerator

.22 April UA to provide "Social distancing" by blocking middles from advance seat assignments -- note middles can be assigned for those traveling together or at the gate if needed ... example notice and COVID-19: What we're doing to keep customers and employees safe


20 May 2020 United Launches United CleanPlus: A New Standard of Cleanliness and Safety in Partnership with Clorox and Cleveland Clinic ... (post)
"allowing customers to take alternative flights when we expect a flight to operate over 70% capacity." is included in the above announvement
Also NSRA not allowed if above 70%

15 June 2020 United Airlines Strengthens Onboard Mask Policy to Further Protect Passengers and Employees Against COVID-19 Spread ... (post)

July 2020 -- appears UA has dropped blocking pre-assignment of middles, still notifying if 70% booked

20 July -- "Traveling is different now, but we're still committed to your safety What to expect when you travel next", e-mail

22 July -- United Extends Mask Requirements to Airports

17 August 2021 -- TSA to extend transportation mask mandate into January (18, 2022)







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UA COVID19 precautions: **REQUIRING** mask usage per CDC/DoT

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Old Aug 24, 2020, 7:26 am
  #676  
 
Join Date: Dec 2019
Location: EWR
Programs: UA 1K, DL DM
Posts: 255
Originally Posted by avnmgr
My experience has been no - first will be completely full.
This is true in the majority of cases where there are enough elites to fill first, although I've been on a couple of flights where there were a number of seats empty and a short upgrade list.
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Old Aug 24, 2020, 11:40 am
  #677  
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Join Date: May 2008
Location: San Francisco
Programs: GM on VX, UA, AA, HA, AS, SY; Budget Fastbreak
Posts: 27,618
Originally Posted by cmd320
...
If you’re planning to head over to DL brace yourself for the most embarrassing F soft product on offer today.
unfortunately the empty adjacent seat (social distancing) might be the new best soft product in F - space (or an illusion of more safety). I wouldn’t want a seat next to a stranger when possible.
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Old Aug 24, 2020, 11:52 am
  #678  
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Join Date: Feb 2003
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Originally Posted by cmd320
If you’re planning to head over to DL brace yourself for the most embarrassing F soft product on offer today.
My priority stack when I'm forced to fly at the current time:

1) Risk of aerosol contact of COVID
2) How much I can distance from others
3) Track record of the airline enforcing 2
.
.
.
.
.
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41) F soft product and whether or not it's "embarrassing"
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Old Aug 24, 2020, 12:29 pm
  #679  
 
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,165
Originally Posted by threecap
This is true in the majority of cases where there are enough elites to fill first, although I've been on a couple of flights where there were a number of seats empty and a short upgrade list.
It's all over the map these days.

Today I was on a 175 where I died at #3 on the UG list (1 person showed as cleared, F cabin went out 12/12) -- Saturday I was heading in the reverse direction, my upgrade had already cleared when I looked at the res 4 days out (I didn't think they were doing that in the present situation...) and the F cabin went out at 3.5/12 (me, 1 NRSA, 1 INTL J with a dog under the seat)

Honestly it's creepy being the only person on the A side of F in a 175 and having no one in any of the aisles.
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Old Aug 24, 2020, 12:59 pm
  #680  
 
Join Date: Mar 2010
Location: PIT
Programs: OZ Diamond, UA Gold
Posts: 9,924
Originally Posted by lincolnjkc
It's all over the map these days.

Today I was on a 175 where I died at #3 on the UG list (1 person showed as cleared, F cabin went out 12/12) -- Saturday I was heading in the reverse direction, my upgrade had already cleared when I looked at the res 4 days out (I didn't think they were doing that in the present situation...) and the F cabin went out at 3.5/12 (me, 1 NRSA, 1 INTL J with a dog under the seat)

Honestly it's creepy being the only person on the A side of F in a 175 and having no one in any of the aisles.
Right now I have one ERJ-175 flight where its only me in F, one person on the upgrade list. Another ERJ-170 is 4 in F, I'm first of 3 on the upgrade list. Seems it really is all over the place. Y seems also empty though. Half tempted to just sit in E+.
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Old Aug 24, 2020, 3:55 pm
  #681  
 
Join Date: Oct 2018
Location: Waiting for a gate at EWR
Programs: UA 1K
Posts: 105
I've had a few flights now where when the space is getting tight in the F cabin as time of departure nears, the gate agent will ask if you want the upgrade. For example, was in 7A on a 175 and 1/1 on the upgrade list. F was 11/12, 1C was the last remaining. Gate agent actually called me by landline (showed up as coming from 800-UNITED-1) and mentioned that in my current seat I had an empty seat next to me, but with the upgrade I would have a neighbor. I politely passed on it. Was actually blown away that the GA did that.
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Old Aug 24, 2020, 5:00 pm
  #682  
 
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,165
Originally Posted by aero219
I've had a few flights now where when the space is getting tight in the F cabin as time of departure nears, the gate agent will ask if you want the upgrade. For example, was in 7A on a 175 and 1/1 on the upgrade list. F was 11/12, 1C was the last remaining. Gate agent actually called me by landline (showed up as coming from 800-UNITED-1) and mentioned that in my current seat I had an empty seat next to me, but with the upgrade I would have a neighbor. I politely passed on it. Was actually blown away that the GA did that.
If it showed up as 1-800-UNITED-1 or any of the other 800#s associated with United (for some reason for me it's usually a # associated with corporate sales) it's going to be a call center agent, IME. When UA calls me from an airport it is always a phone number local to that airport (216-5xx or 216-9xx for Cleveland, 402-4xx for OMA, 650-8xx for SFO, etc.)

I've also seen agents at the airport doing the "I can give you an upgrade with a neighbor or no upgrade and empty seat next to you" negotiation at the airport -- usually in my observations its the same result as yours.
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Old Aug 24, 2020, 5:07 pm
  #683  
 
Join Date: Oct 2018
Location: Waiting for a gate at EWR
Programs: UA 1K
Posts: 105
Originally Posted by lincolnjkc
If it showed up as 1-800-UNITED-1 or any of the other 800#s associated with United (for some reason for me it's usually a # associated with corporate sales) it's going to be a call center agent, IME. .
That's previously been mine too - but it was definitely the GA in this case. I was just approaching the gate area -- and we actually ended up waving at eachother when she led off with "Hi this is is SoandSo, the gate agent for your United flight"
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Old Sep 4, 2020, 10:30 am
  #684  
 
Join Date: Jan 2010
Programs: AA PLT the rest, Kettle Power
Posts: 667
May or may not be the right place to ask this - I'm debating between purchasing a domestic F or Y for the most possible social distancing.
My guess is Y loads are picking up so unlikely I'd get a seat open next to me, so then better to be in F?

Mods - please do move if this is the wrong place to ask.

Lastly, if I go with F it sounds like I'll get a snack box but not much else. Better to eat before I get on...?
TGGDEL is offline  
Old Sep 4, 2020, 10:36 am
  #685  
 
Join Date: Mar 2010
Location: PIT
Programs: OZ Diamond, UA Gold
Posts: 9,924
Originally Posted by TGGDEL
May or may not be the right place to ask this - I'm debating between purchasing a domestic F or Y for the most possible social distancing.
My guess is Y loads are picking up so unlikely I'd get a seat open next to me, so then better to be in F?

Mods - please do move if this is the wrong place to ask.

Lastly, if I go with F it sounds like I'll get a snack box but not much else. Better to eat before I get on...?
UA isn't blocking F upgrades, so the chance you'll have a seatmate are high there.
dinoscool3 is offline  
Old Sep 4, 2020, 10:43 am
  #686  
 
Join Date: Jan 2010
Programs: AA PLT the rest, Kettle Power
Posts: 667
Originally Posted by dinoscool3
UA isn't blocking F upgrades, so the chance you'll have a seatmate are high there.
Thanks! Wasn't expecting the F seat to be empty either, just a few more inches between us and fewer people in the F section...
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Old Sep 4, 2020, 11:00 am
  #687  
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Originally Posted by TGGDEL
May or may not be the right place to ask this - I'm debating between purchasing a domestic F or Y for the most possible social distancing.
My guess is Y loads are picking up so unlikely I'd get a seat open next to me, so then better to be in F?

Mods - please do move if this is the wrong place to ask.

Lastly, if I go with F it sounds like I'll get a snack box but not much else. Better to eat before I get on...?
Take a look at the flight status seat maps for your route this week. Some routes / times get relatively close to capacity in both cabins, but many are not very full in Y, especially E+.

And if physical distancing on board is a primary concern, you might be best advised also to eat beforehand no matter what they serve and keep your mask fully on for the flight. But in any case, yes, at most it will be a snack box for food.
fumje is offline  
Old Sep 6, 2020, 7:19 am
  #688  
 
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,165
Originally Posted by TGGDEL
May or may not be the right place to ask this - I'm debating between purchasing a domestic F or Y for the most possible social distancing.
My guess is Y loads are picking up so unlikely I'd get a seat open next to me, so then better to be in F?

Mods - please do move if this is the wrong place to ask.

Lastly, if I go with F it sounds like I'll get a snack box but not much else. Better to eat before I get on...?
"snack" and "box" are both overly generous terms -- you get a bag with a 8 ounce bottle of water, a tiny thing of pretzels and some awful cracker-ish thing (Biscoff? Biscotti?) Although on my last two flights the FA did at least ask if I'd like anything else to drink -- that has not happened on the dozen segments leading up to this week. I'm to the point where I would kill/gladly pay cash for a Classic box.

Spacing is heavily dependent on day of week and route. My last weekend CLE-IAD was booked to 18/76 and I had at least 6 feet between me and the other 2 people in F and Y were scattered about the cabin. The return flight was 70/70 and no one had any space anywhere. My flights this week seemed closer to 80% booked overall, but F was full in each case. It appeared on my last flight (a CR7) that 1D may have been blocked (no one showed up to board it, no one was cleared into it off the UG list, was shown as occupied -- but the FA pulled the guy in 1C's coworker from 11B in Y and reseated him in 1D for "weight and balance" so even blocked seats are no guarantee.
lincolnjkc is offline  
Old Sep 7, 2020, 12:37 pm
  #689  
 
Join Date: Sep 2020
Posts: 4
My October 2nd flight to Aruba was merged with another flight two hours earlier and I lost my seat assignments in business class. The returning flight was also merged with an earlier flight but I still have my seats for that one. The flight down to Aruba is completely full as of now. Can anyone tell me what kind of hell on earth I'm in for trying to get my business class seats back for the flight down? Do you think they'll move this to a larger plane to accommodate everyone?
NJSkeeter is offline  
Old Sep 7, 2020, 1:55 pm
  #690  
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Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
Originally Posted by NJSkeeter
My October 2nd flight to Aruba was merged with another flight two hours earlier and I lost my seat assignments in business class. The returning flight was also merged with an earlier flight but I still have my seats for that one. The flight down to Aruba is completely full as of now. Can anyone tell me what kind of hell on earth I'm in for trying to get my business class seats back for the flight down?
Welcome to FlyerTalk!

1E & 1F appear to be blocked, so if no other seats become available, you'll get one of those. However, I suggest signing up for ExpertFlyer; their free account level allows for seat notifications, so you can sign up to receive an email if a seat becomes available.

Originally Posted by NJSkeeter
Do you think they'll move this to a larger plane to accommodate everyone?
No. I suspect they'll have quite a few people cancel. If they're actually oversold in the business class cabin -- rare, but the old rules don't really apply in 2020 -- they'd reseat someone in the economy cabin and provide a refund of the fare difference plus a customer service voucher. But I'd be more worried about being admitted into Aruba than I would about not having a seat.
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