Last edit by: WineCountryUA
POS ==> Point of Sale. For UA, this determines pricing, inventory, fare rules, (in some cases - change fees) ....
Related threads
Different pricing/fare buckets depending on billing country / point of sale
Price delta between united.com/ United app / second phone? (Guam is billing country?)
united handles point of sale by credit card billing address. So will change the price to the local point of sale, based on billing address. If your CC is Canadian with Canadian address, and you start searching from US site, you’ll get the pricing swotcheroo. Sometimes, it’s not much of a difference. Sometimes it is. There can be different class availability, and exchange rate isn’t necessarily up to date.
Online OTAs should let you bill to whatever card you want, so that’s one solution.
Online OTAs should let you bill to whatever card you want, so that’s one solution.
Different pricing/fare buckets depending on billing country / point of sale
Price delta between united.com/ United app / second phone? (Guam is billing country?)
UA forces POS to credit card billing country -- restricts which site/card can be used
#91
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Most carriers specify the POS using the departure city (and most price it in that local currency, though not always), then you can use a card from any country to buy it. UA based the POS based on CC billing address. The biggest issue with the way UA does it is the potential switcheroo in prices, though to be fair, the price change can go either way depending on the circumstance (I suspect you’re seeing a biased sample here, because, firstly, FT, but I really mean the folks getting a reduction in price due to their billing address and subsequent POS change probably aren’t going to be coming to a forum to complain). With most carriers defaulting the POS to the departure city, the price doesn’t change because no matter what local country website of the carrier you start at, it changes to the ‘correct’ one as you search, and that price you see is going to be available to you.
#92
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,725
Thanks all for weighing in. I played around a bit more. { Paypal with US CC } and { Vietnam address in the UA payment page } didn't help. I might try some more creativity.
Some OTAs show the lower price, others don't. ANA doesn't; I'll keep an eye on it. Does anyone by chance know ANA's cancellation policy?
Some OTAs show the lower price, others don't. ANA doesn't; I'll keep an eye on it. Does anyone by chance know ANA's cancellation policy?
Last edited by WineCountryUA; Aug 8, 2022 at 10:42 am
#93
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,478
That is completely false. My personal list of carriers which did not enforce POS restrictions when purchasing tix on the internet incudes CX, TG, AV, and CM. I'm sure there are many others. So I will reiterate that UA's IT is particularly effective at enforcing these.
#94
Suspended
Join Date: Feb 2022
Posts: 853
Some airlines use IP geolocation for the purpose of pricing, irrespective of payment method.
A good, cheap VPN (NordVPN is what I use) can really open your eyes to the pricing games.
On ANA and JAL, switching to Indonesia or Thailand as my location with a click of the VPN, consistently results in lower fares than the US site if the flight originates from that region, and sometimes if originating in the US. Prices in local currency. Thankfully the country specific sites allow language selection independently so I can work in English.
Neither my (US) address nor payment method has any impact on pricing.
A good, cheap VPN (NordVPN is what I use) can really open your eyes to the pricing games.
On ANA and JAL, switching to Indonesia or Thailand as my location with a click of the VPN, consistently results in lower fares than the US site if the flight originates from that region, and sometimes if originating in the US. Prices in local currency. Thankfully the country specific sites allow language selection independently so I can work in English.
Neither my (US) address nor payment method has any impact on pricing.
#96
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,478
#97
Join Date: Oct 2018
Posts: 1,656
I ran into a analagous problem trying to book flights found on Google. UA not only updated the price when I tried to use a US credit card, but it would also only give me a basic economy class fare when every window up to the final one had been showing the correct (eight times as large) business class fare that I wanted.
There was no way I could find to make it revert to a business class fare, so I gave up on it in the end and found a different itinerary that didn't have that problem.
There was no way I could find to make it revert to a business class fare, so I gave up on it in the end and found a different itinerary that didn't have that problem.
Regardless of the vpn used, removed cookies and other country "presentation", at the point where I tried to pay with a US card, itinerary both repriced and quietly turned half of the trip from J to Y (which only became obvious when the ticket was issued). Didn't let me select "pay at the airport in person" either.
Last edited by WineCountryUA; Aug 8, 2022 at 1:17 pm Reason: merging consecutive posts by same member
#98
FlyerTalk Evangelist
Join Date: Feb 2002
Location: San Francisco/Tel Aviv/YYZ
Programs: CO 1K-MM
Posts: 10,762
Point of Sale Inventory differential
i was booking a trip today YYZ-ORD-YYZ; the trip was quoted as $230 USD, I was going to be using a canadian USD corporate card and at the payment page it ended up repricing as CAD ... @ 380 CAD, which is way more than the FX difference.
I ended up re-searching and it looks like with a Canadian PoS the ORD-YYZ was only giving K instead of G.. I was able to force it thru the US PoS and got G/G... great price.... but definitely annoying. I know Canadians are used to getting ripped off by their airlines, but this was an interesting data point for me.
I ended up re-searching and it looks like with a Canadian PoS the ORD-YYZ was only giving K instead of G.. I was able to force it thru the US PoS and got G/G... great price.... but definitely annoying. I know Canadians are used to getting ripped off by their airlines, but this was an interesting data point for me.
#99
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,516
Sometimes it's the other way around.
Other airlines are not as difficult as UA's POS model. For example, I was able to purchase a wholly US domestic itinerary through AA's legacy European POS for more than half less than going through AA's US home page, all without having to use a credit card from a different country or re-jigger my home country. And, got 2.5 days than than the normal 24 hours refund. Ended up having to cancel and made some profit
Other airlines are not as difficult as UA's POS model. For example, I was able to purchase a wholly US domestic itinerary through AA's legacy European POS for more than half less than going through AA's US home page, all without having to use a credit card from a different country or re-jigger my home country. And, got 2.5 days than than the normal 24 hours refund. Ended up having to cancel and made some profit
#100
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Not false at all. As I’ve said multiple times in this thread over the years, UA imposes POS restrictions based on CC billing address. Most airlines do not do this, you are correct - they force it based on other requirements. Most, at least IME, impose the POS of the departing airport instead, and you can use the card from any, well, most any, country. You can still get around this by using a local OTA in your country.
#102
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
A solution is buy via an outlet that does not enforce these POS -- however that means you need to understand the the change / cancellation / credits of the other outlet.
Last edited by WineCountryUA; May 12, 2023 at 9:13 am Reason: rephrased
#103
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,225
A local brick/mortar travel agent in Singapore can take care of this for you and provide the required support in case of any issues.
#104
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
#105
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,225
As a general rule, I would avoid an OTA, especially overseas, if you can find a proper travel agent to handle the booking. Since the agency should be earning a commission on most tickets, there is no need to charge a booking fee. Just shop around. You want someone accessible who can handle problems, rebooking, etc.
The agency GDS will be set to that location, so their fares should match what is online - unless it's a specific online-only webfare, which I've rarely seen on UA, but can be common on CX, SQ, etc.
The agency GDS will be set to that location, so their fares should match what is online - unless it's a specific online-only webfare, which I've rarely seen on UA, but can be common on CX, SQ, etc.