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-   -   Consolidated UA PlusPoints Question & Answer Thread (https://www.flyertalk.com/forum/united-airlines-mileageplus/1988593-consolidated-ua-pluspoints-question-answer-thread.html)

Kmxu Apr 22, 2024 9:00 am

How soon pluspoints return to my account?
 
United deducted 80 Pluspoints from my account when upgrade to PremiumPlus cabin was cleared two days ago. Of course, I also waitlisted for Polaris, which did not clear. How soon should I call MPSC to get the 60 points back? There was an IRROP for the first two flights of the itinerary, which may be the reason that the 60 points have not been returned to my account.

gmt4 Apr 22, 2024 9:10 am


Originally Posted by Kmxu (Post 36179444)
United deducted 80 Pluspoints from my account when upgrade to PremiumPlus cabin was cleared two days ago. Of course, I also waitlisted for Polaris, which did not clear. How soon should I call MPSC to get the 60 points back? There was an IRROP for the first two flights of the itinerary, which may be the reason that the 60 points have not been returned to my account.

I typically wait until the trip is finished then call. These things are pretty easy to resolve.

Repooc17 Apr 22, 2024 10:34 am

Just do a quick chat at your leisure. Better use of time than waiting on a call.

nomad420 Apr 22, 2024 11:43 am

Recently have had to deal with PlusPoints deducted for the short legs of multileg trips (ie. EGE-DEN then DEN to SFO that didn't clear and BOS-EWR then EWR to SFO that didn't clear). I know you have to cancel out of the upgrade or lose the points on the short run but it seems like you should be able to do this through the app or online. The other day I was on the phone for nearly 30 mins trying to cancel an upgrade and redeposit the points on the long run. Just a suggestion to UA.
FWIW I probably should start just using them on the short runs as virtually NOTHING has cleared for me this year on anything over an hour. (SFO-DEN-SFO, SMF-ORD-SMF, SMF-EWR-SMF, SMF-DEN-BOS-EWR-SMF, there are others but list is already too long). Pluspoints are pretty worthless as a Plat but I should make 1K by summer, however, given my history I doubt I'll see much improvement. I don't even fool myself into thinking I'll clear a CPU these days.

WineCountryUA Apr 22, 2024 1:10 pm


Originally Posted by nomad420 (Post 36179962)
Recently have had to deal with PlusPoints deducted for the short legs of multileg trips (ie. EGE-DEN then DEN to SFO that didn't clear and BOS-EWR then EWR to SFO that didn't clear). I know you have to cancel out of the upgrade or lose the points on the short run but it seems like you should be able to do this through the app or online. The other day I was on the phone for nearly 30 mins trying to cancel an upgrade and redeposit the points on the long run. Just a suggestion to UA......

UA clearly states once a PlusPoint segment request has clear, it is NOT cancellable, short of cancelling the flight.

https://cimg6.ibsrv.net/gimg/www.fly...47b9f30e68.png

With PlusPoints you have the option to request specific segments and should not request a segment you can not live with (miles upgrades are a different story).

PlusPoint upgrades on prime routes at peak times are a no go for 1Ks let alone Plats. What few upgrades there are are GS.

As a plat, I have 3 CPUs this year so far, 500+ routes except for IAD-MCO mid week

mrsyeltzin Apr 22, 2024 1:28 pm


Originally Posted by mrsyeltzin (Post 36084207)
I have a trip coming up with confirmed upgrades on both long haul segments, with travel ending March 30. Both upgrades confirmed into PZ space prior to getting 2023 PlusPoints extended to 3/31, and I figured after successfully getting 40 extended I would look for new PZ space and call back in to swap out pluspoints (downgrade and then upgrade immediately).

I found PZ space on the outbound (SFO-AKL) but not on the return (MEL-SFO) so I called the 1K line and was told that 1. you can't downgrade one segment only even though the long haul flights are two weeks apart on an open-jaw itinerary (EWR-SFO-AKL, MEL-SFO-EWR), and 2. don't worry because the earlier expiring points would be taken anyway, even if the system shows them as deducted.

I don't believe either of those statements but I had no evidence to argue. Was I given bad information?


Update: I contacted MileagePlus after the trip ended and was denied a PlusPoint reinstatement. Despite a proper explanation and argument about being steered in this direction, they refused to budge. I may try again, depending on how much effort I feel like putting into this.

nomad420 Apr 22, 2024 1:35 pm


Originally Posted by WineCountryUA (Post 36180204)
UA clearly states once a PlusPoint segment request has clear, it is NOT cancellable, short of cancelling the flight.

https://cimg6.ibsrv.net/gimg/www.fly...47b9f30e68.png

With PlusPoints you have the option to request specific segments and should not request a segment you can not live with (miles upgrades are a different story).

PlusPoint upgrades on prime routes at peak times are a no go for 1Ks let alone Plats. What few upgrades there are are GS.

As a plat, I have 3 CPUs this year so far, 500+ routes except for IAD-MCO mid week

I am assuming the above UA statement is up to date as interestingly I have indeed canceled upgrades, I just did it. Had to be done by phone, I was told by the agent that once you "check in" you can't cancel it. I have done this three times this year. More recently when I initially got upgraded on the short run which was not long after booking I was even told since I was in this case #2 on the long run (ewr-smf) to "let it ride for awhile" but "cancel prior to check in" which is exactly what I did. Maybe just my experience and the agent didn't know the rules (wouldn't be first time). Perhaps part of the issue is I throw PP's at everything at booking and now going forward, I'll back off that and just apply them to the long run.
You've had some luck with CPUs, I actually did get ONE a EGE-DEN flight, not much of a CPU but I'll take it.

Kmxu Apr 22, 2024 7:10 pm


Originally Posted by Repooc17 (Post 36179739)
Just do a quick chat at your leisure. Better use of time than waiting on a call.


Originally Posted by gmt4 (Post 36179471)
I typically wait until the trip is finished then call. These things are pretty easy to resolve.

it took me two calls to get 60 points back. The first agent did not have a good math skill. She gave me 40 points back. I called right back and talked to another agent. I was walking my dog. So, I did have time to kill🤪

Xyzzy Apr 24, 2024 10:26 am


Originally Posted by mrsyeltzin (Post 36180247)
Update: I contacted MileagePlus after the trip ended and was denied a PlusPoint reinstatement. Despite a proper explanation and argument about being steered in this direction, they refused to budge. I may try again, depending on how much effort I feel like putting into this.

At the time points are deducted, United takes the PP with the shortest time to expiry. Despite what an agent may say, they never go back and recalculate which t:o take or swap some out/in. To do that you have to cancel the request (if possible) the upgrade and then re-request it.

eng3 Apr 24, 2024 4:54 pm

Currently, are there any routes have consistently had PZ availability greater than week out? I'm thinking perhaps some Asian routes? I'm convinced it doesn't exist more than a month out except maybe Europe sporadically. This is based on hours of searching and coming up empty. I'm trying to go somewhere in June.

cfischer Apr 24, 2024 7:01 pm


Originally Posted by eng3 (Post 36185991)
Currently, are there any routes have consistently had PZ availability greater than week out? I'm thinking perhaps some Asian routes? I'm convinced it doesn't exist more than a month out except maybe Europe sporadically. This is based on hours of searching and coming up empty. I'm trying to go somewhere in June.

looking for PZ in April for a trip in June is a bit aspirational. There is plenty of PZ later in the year and into 2025 during the slower season.

jsloan Apr 24, 2024 10:11 pm


Originally Posted by cfischer (Post 36186185)
looking for PZ in April for a trip in June is a bit aspirational.

I mean, I guess? If you mean "your odds are much better if you wait another month or so," then probably, but if you're implying that odds would have been better sometime earlier, I strongly disagree.

eng3 Apr 24, 2024 10:13 pm


Originally Posted by cfischer (Post 36186185)
looking for PZ in April for a trip in June is a bit aspirational. There is plenty of PZ later in the year and into 2025 during the slower season.

That's why I says "greater than a week out". Booking/ upgrading in mid May, are there any routes that have shown a consistent pattern with availability. (ie. Above poster mentioned TPE)

I guess I understand June is busier than Late April/early May. But it's only a 2-4 week difference. Btw, I did stumble across one or two Europe return flights with availability but nothing to Europe. I didn't find much looking later in the year. Which routes have "plenty"?


Originally Posted by jsloan (Post 36186422)
I mean, I guess? If you mean "your odds are much better if you wait another month or so," then probably, but if you're implying that odds would have been better sometime earlier, I strongly disagree.

You're saying odds are better 1-2 weeks out are generally better than earlier?
I think that seems to be the case now. Last year and early this year, id say I've been able to book over a month out without much " issue". (Other than spending hours searching). I've always stumbled across something more than a month out. I agree Summer Europe is most difficult. This is the first time I'm coming up empty

jsloan Apr 24, 2024 10:50 pm


Originally Posted by eng3 (Post 36186424)
You're saying odds are better 1-2 weeks out are generally better than earlier?

IME, UA seems to be withholding PZ longer and longer, so, yes. Availability isn't good anywhere, but UA seems to be resisting going to PZ>0 for much longer than they have in the past, even on flights that will obviously eventually open.


Originally Posted by eng3 (Post 36186424)
I think that seems to be the case now. Last year and early this year, id say I've been able to book over a month out without much " issue". (Other than spending hours searching). I've always stumbled across something more than a month out. I agree Summer Europe is most difficult. This is the first time I'm coming up empty

Yep, my experiences also.

eng3 Apr 24, 2024 11:35 pm


Originally Posted by jsloan (Post 36186462)
IME, UA seems to be withholding PZ longer and longer, so, yes. Availability isn't good anywhere, but UA seems to be resisting going to PZ>0 for much longer than they have in the past, even on flights that will obviously eventually open.


Yep, my experiences also.

Ok so we're in agreement.
My question is if you've noticed any routes consistently opening up early (1-2 weeks). TPE seems to be one example. ie. If I book a 1wk vacation and ug clears more than 1 wk early, that's ok. But I don't want to not have the return cleared before my outbound departs.


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