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United Polaris - New Business Class seats & inflight service {Archive}

United Polaris - New Business Class seats & inflight service {Archive}

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Archive thread -- Active thread is United Polaris - New Business Class seats & inflight service -- 3+ years after Intro

United website - Explore: http://view.ceros.com/united/polaris-business-class/p/1
from UA's Facebook stream
Only customers traveling in United Polaris business class or United Polaris Global First on international flights and customers in Star Alliance international first or business class cabins on flights longer than six hours will have access to the United Polaris Lounge.
Official Polaris Lounge Access Rules are here: Polaris Lounge Access Rules

United Polaris Business and Polaris First pax may access the Polaris lounge at connecting airports and their final destination within 24 hours of departure or arrival.

*A international J and F pax may only access the Polaris lounge at the departure airport. For purposes of Polaris lounge access, Canada, the Caribbean, Central America, and Guam are excluded from the definition of "international."

Seat Chart.

Press release: http://www.prnewswire.com/news-relea...300278706.html

NEW YORK, June 2, 2016 /PRNewswire/ -- With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline's most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.

Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.

"United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers' journeys," said Oscar Munoz, president and CEO of United. "This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline."

Path-Breaking Design

In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.

Crafted as individual, forward-facing, suite-like pods, each customer's personal suite will feature a "Do Not Disturb" sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.

In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. United Polaris' path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.

Sleep-Enticing Amenities

In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.

In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.

Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.

With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.

Elevated Dining Experience

Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.

The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United's Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.

Raising The Bar With United Polaris Business Class Lounges

United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world the only lounge of its kind offered by a U.S. airline to business class customers that will feature custom-designed chairs, private daybeds, spa-like showers and chef-inspired hot meals served in a boutique restaurant setting so customers can refresh and dine before boarding their planes. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered.

The first new United Polaris lounge will open at Chicago O'Hare International Airport on Dec. 1, 2016. Lounges in eight other locations Los Angeles, San Francisco, Houston, New York/Newark, Washington Dulles, Tokyo Narita, Hong Kong and London Heathrow will follow in 2017.

United Polaris Introduction

United will begin to introduce United Polaris on Dec. 1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.

United Polaris will serve business class customers flying the U.S. airline industry's most global route network, reaching more than 330 destinations in more than 50 countries.

More information on the United Polaris business class can be found at united.com/Polaris.

[From [email][email protected] 11/15/2016]
Starting December 1, 2016, United Polaris Business Class service will replace United BusinessFirst service on international flights, and United Polaris Global First service will replace the current United Global First service.

Between 2017 to 2019 eight additional United Polaris lounges will open at EWR, HKG, IAD, IAH, LAX, LHR, NRT and SFO. We do not have the exact opening dates at this time. A scheduling announcement will be forthcoming.
** Flights with pajama service (for both directions)
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large

{Similar Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
Polaris lounge ORD - opened 01 Dec 2016 (wiki) (thread)
SFO Lounge changes? Which will become Polaris? Shower options?(wiki) (thread)
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}


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Old Jun 2, 16, 8:36 am
  #31  
 
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Just unveiled by United. The new United Polaris Class.

http://view.ceros.com/united/polaris-business-class/p/1
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Old Jun 2, 16, 8:36 am
  #32  
 
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From Yahoo Finance

The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.
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Old Jun 2, 16, 8:37 am
  #33  
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Sounds like they are moving in the direction of CO, US, and DL - biz only. If so, will they maintain 2 lounge products or 1? What will the Polaris Lounge be like?
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Old Jun 2, 16, 8:39 am
  #34  
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Originally Posted by joshwex90 View Post
If Polaris Lounge is replacing GFL but not UC, then I'm surprised not also ORD and SFO
PL's to be located in EWR, IAD, ORD, IAH, SFO, LAX, LHR, NRT, & HKG. Per website.
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Old Jun 2, 16, 8:41 am
  #35  
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So who will have access to the lounge? Did they say?
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Old Jun 2, 16, 8:42 am
  #36  
 
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United Polaris - New Business Class

Oooo...

This sounds awesome!

Enjoy...

http://finance.yahoo.com/news/united...142100537.html
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Old Jun 2, 16, 8:42 am
  #37  
 
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They have leapfrogged DL and AA on the biz class lounge front.

LAX even gets its own Polaris lounge.

First one is ORD B16 on December 1.

http://view.ceros.com/united/polaris-business-class/p/1

I was part of the testing for the lounge (now that it's public...) and they put a lot of thought into this.
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Old Jun 2, 16, 8:42 am
  #38  
 
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Originally Posted by MrAndy1369 View Post
Have to admit I'm disappointed. I was hoping today's event would unveil a lot of improvements for everyone, not just a focus on the international premium cabin. "Improving the customer experience" leads me to think of something that UA had up their sleeve for everyone (Y, non-elite pax included).

With that said... GF officially discontinued?
Yea, the new business seats looks great! Direct aisle access! No more 2-4-2!

What else you got Oscar?
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Old Jun 2, 16, 8:42 am
  #39  
 
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Getting rid of 2-4-2 is a YUUUGE improvement
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Old Jun 2, 16, 8:43 am
  #40  
 
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Originally Posted by joshwex90 View Post
So who will have access to the lounge? Did they say?
"Premium customers"
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Old Jun 2, 16, 8:45 am
  #41  
 
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Originally Posted by TexasTea View Post
Just unveiled by United. The new United Polaris Class.

http://view.ceros.com/united/polaris-business-class/p/1
Looks to be on the narrow side but nevertheless an improvement over the current product. I wonder how this will fit on the Dreamliner fleet.
Longboater is online now  
Old Jun 2, 16, 8:45 am
  #42  
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Originally Posted by joshwex90 View Post
So who will have access to the lounge? Did they say?
Wonder if this will be a non *G lounge, a la SQ SKL?
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Old Jun 2, 16, 8:47 am
  #43  
 
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Originally Posted by Longboater View Post
Looks to be on the narrow side but nevertheless an improvement over the current product. I wonder how this will fit on the Dreamliner fleet.
I'm not familiar with the cabin dimensions as far as width is concerned on the 77W to 788 & 789 so this will be an interesting fit.

EDIT: 77W shows a 19 feet, 3 inch cabin width versus 787's 18 feet.
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Old Jun 2, 16, 8:49 am
  #44  
 
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Well color me impressed. Love the return to a less generic name for the product and the branding looks great. A great way to continue on the path forward for building a better airline and leaving the 1994 BusinessFirst concept in the past.

Wonder how long those "death star" salt and pepper shakers will stick around before they start disappearing as souvenirs?


I'm interested to see how the meal service changes. Comfort and sleep concept seems to indicate that that current meal flow was determined to be too long and they will make it more concise. The big change is combining appetizer, salad, cheese and dessert services....hoping that doesn't mean a "OnePass" style of service.

Last edited by qukslvr619; Jun 2, 16 at 9:00 am
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Old Jun 2, 16, 8:50 am
  #45  
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Originally Posted by Kacee View Post
Wonder if this will be a non *G lounge, a la SQ SKL?
I can see them making it just for Polaris pax plus GS flying UA, or maybe GS/1K on UA if it's meant to pseudo-replace GF/GFL
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