Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

United Polaris - New Business Class seats & inflight service {Archive}

Community
Wiki Posts
Search
Old Jan 17, 2020, 6:38 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
Archive thread -- Active thread is United Polaris - New Business Class seats & inflight service -- 3+ years after Intro

United website - Explore: http://view.ceros.com/united/polaris-business-class/p/1
from UA's Facebook stream
Only customers traveling in United Polaris business class or United Polaris Global First on international flights and customers in Star Alliance international first or business class cabins on flights longer than six hours will have access to the United Polaris Lounge.
Official Polaris Lounge Access Rules are here: Polaris Lounge Access Rules

United Polaris Business and Polaris First pax may access the Polaris lounge at connecting airports and their final destination within 24 hours of departure or arrival.

*A international J and F pax may only access the Polaris lounge at the departure airport. For purposes of Polaris lounge access, Canada, the Caribbean, Central America, and Guam are excluded from the definition of "international."

Seat Chart.

Press release: http://www.prnewswire.com/news-relea...300278706.html

NEW YORK, June 2, 2016 /PRNewswire/ -- With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline's most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.

Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.

"United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers' journeys," said Oscar Munoz, president and CEO of United. "This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline."

Path-Breaking Design

In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.

Crafted as individual, forward-facing, suite-like pods, each customer's personal suite will feature a "Do Not Disturb" sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.

In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. United Polaris' path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.

Sleep-Enticing Amenities

In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.

In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.

Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.

With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.

Elevated Dining Experience

Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.

The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United's Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.

Raising The Bar With United Polaris Business Class Lounges

United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world – the only lounge of its kind offered by a U.S. airline to business class customers – that will feature custom-designed chairs, private daybeds, spa-like showers and chef-inspired hot meals served in a boutique restaurant setting so customers can refresh and dine before boarding their planes. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered.

The first new United Polaris lounge will open at Chicago O'Hare International Airport on Dec. 1, 2016. Lounges in eight other locations – Los Angeles, San Francisco, Houston, New York/Newark, Washington Dulles, Tokyo Narita, Hong Kong and London Heathrow – will follow in 2017.

United Polaris Introduction

United will begin to introduce United Polaris on Dec. 1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.

United Polaris will serve business class customers flying the U.S. airline industry's most global route network, reaching more than 330 destinations in more than 50 countries.

More information on the United Polaris business class can be found at united.com/Polaris.

[From [email][email protected] 11/15/2016]
Starting December 1, 2016, United Polaris Business Class service will replace United BusinessFirst service on international flights, and United Polaris Global First service will replace the current United Global First service.

Between 2017 to 2019 eight additional United Polaris lounges will open at EWR, HKG, IAD, IAH, LAX, LHR, NRT and SFO. We do not have the exact opening dates at this time. A scheduling announcement will be forthcoming.
** Flights with pajama service (for both directions)
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large

{Similar Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
Polaris lounge ORD - opened 01 Dec 2016 (wiki) (thread)
SFO Lounge changes? Which will become Polaris? Shower options?(wiki) (thread)
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}


Print Wikipost

United Polaris - New Business Class seats & inflight service {Archive}

Thread Tools
 
Search this Thread
 
Old Aug 15, 2017, 3:22 pm
  #3241  
 
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,258
Originally Posted by FlightNurse
And this is AA fault? Just like UA is having problems rolling out 77W because of the seat manufacture? Is that UA's fault?

If you hire a construction contractor with a spotty reputation, who takes 3 years to complete your 6 month remodel is that your fault?


um. Yeaaaahh.
porciuscato is offline  
Old Aug 15, 2017, 4:38 pm
  #3242  
 
Join Date: Mar 2011
Location: Colorado
Programs: Lifetime UA 1K, Lifetime Hilton Diamond, Lifetime Marriott Bonvoy Titanium
Posts: 1,261
Originally Posted by Rotus12
I sure hope they don't put the Polaris seats in the 787s any time soon. I'll take a 787 middle seat over every single Polaris seat on the 777.

The faux marble side table and Lowe's porch light don't overcome the horrendous tray table and seat controls.
Maybe I've been lucky but everything has worked fine on the Polaris flights I've been on. I like the privacy, the ability to store my bag near the seat during takeoff and landing and being able to get a Window seat with isle access. The difference between Polaris and the 787 center pair isn't that large though.
bldr1k is offline  
Old Aug 15, 2017, 11:58 pm
  #3243  
 
Join Date: Dec 2015
Location: Seoul
Programs: None anymore
Posts: 983
Originally Posted by porciuscato
If you hire a construction contractor with a spotty reputation, who takes 3 years to complete your 6 month remodel is that your fault?


um. Yeaaaahh.
Actually, it depends. No matter the reputation, the contractor enters into an agreement with the customer which is legally binding, and in a lot of cases even has liquidated damages. It's not the fault of the customer that the contractor messed up.

Is it UA's fault they failed their due diligence and picked a shady contractor because they were likely cheaper? Yes.
warrenw is offline  
Old Aug 16, 2017, 12:53 am
  #3244  
 
Join Date: Apr 2011
Programs: WN, AA, UA, DL
Posts: 1,313
Originally Posted by FlightNurse
And this is AA fault? Just like UA is having problems rolling out 77W because of the seat manufacture? Is that UA's fault?
If you wouldn't take out an important part of my post, you'll see that it took AA a long time from retrofit announcement to first complete modification. That's their responsibility. Picking a suspect manufacturer means that AA shares some blame for that as well. And even when supplies were seemingly fine, AA didn't move at a lightning pace. All of that was to refute another poster's belief that AA pulled off 777 retrofits in "a few years".

And UA's Zodiac "problems" have been overblown. We have no evidence that it delayed any route announcements or significantly altered entry into the fleet. The methodical entry into service suggests it was largely planned by UA.

Originally Posted by manstein58
Did I read someplace that Zodiac has a history of overpromising and underdelivering? And that they have a spotty history in getting things done right? If true, then UA is not blameless
Zodiac USA (AA's seat) =/= Zodiac UK (UA's seat). Zodiac USA had a history of issues. Zodiak UK did not (and still doesn't).
minnyfly is offline  
Old Aug 16, 2017, 8:02 am
  #3245  
 
Join Date: Jul 2014
Location: Rowley, MA / Edgartown, MA / Christiansted, St. Croix (USVI)
Programs: UA LT GS/4.96MM, Marriott LT Titanium, IHG Platinum, Global Entry, TSA Pre✓, Korea SeS, APEC
Posts: 579
I just came off my first experience with the new Polaris seating, SFO to TPE, on a very new plane. The crew was excellent, the best I've had in a while and the seat was very comfortable, which is my highest priority; I slept 6 hours on the flight, which is close to a record for me. I also appreciate the privacy. I did notice some of the quirks others have noted, getting the table to latch in the stowed position does take a delicate touch but I could get it to work with a little patience.

Overall it was a good experience, not perfect but an improvement over the older 747's. I do like the current 787 configurations as well and I really like that plane. I'll be taking the return flight on Saturday so my experience data base will grow but at first glance it seems nice.

One thing I will say is a huge number of the economy passengers were amazed at the new seats, I heard many envious remarks.
John Aldeborgh is offline  
Old Aug 16, 2017, 3:30 pm
  #3246  
 
Join Date: Feb 2001
Location: Wesseling, NRW, Germany
Programs: UA *S , MR LT Titanium, HH Diamond, Hertz PC
Posts: 3,940
Originally Posted by goodeats21
Hi Dirk.
For me, that is an easy one.

I would not risk being stuck in the back of a long-haul flight for extra lounge time. Polaris Club is nice, but not incredible.

2 hours is enough time for a drink or two, a shower, and a bit to eat. After that, just not that special of a place to hang out unless necessary.
FWIW I decided to do exactly this - go with the confirmed upgrade on the two long-hauls. I have 2:15 in IAD to connect to the IAD-ORD flight and 2:35 before the ORD-GRU departs. And if things go horribly south there is always the direct IAD-GRU to change to...

Thanks again for your suggestions!

Greetings - Dirk
djohannw is offline  
Old Aug 17, 2017, 5:27 am
  #3247  
FlyerTalk Evangelist
 
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Originally Posted by djohannw
FWIW I decided to do exactly this - go with the confirmed upgrade on the two long-hauls. I have 2:15 in IAD to connect to the IAD-ORD flight and 2:35 before the ORD-GRU departs. And if things go horribly south there is always the direct IAD-GRU to change to...

Thanks again for your suggestions!

Greetings - Dirk
Good decision. Have a great trip.
When you get back, would be nice to hear your impressions of the Polaris lounge.
goodeats21 is offline  
Old Aug 17, 2017, 11:55 am
  #3248  
tht
 
Join Date: Mar 2004
Location: NYC, BLR, LHR, SIN and a few others
Programs: UA 1K 1.01 MM
Posts: 1,245
After flying 8 or 9 Polaris segments with the soft product only I got to experience the the hard product on a 777from SFO-EWR yesterday after connecting from a 787 from SIN.

The seat looked very similar to the one I had on a ANA 777 a couple of months ago. I had seat 1A. I liked the privacy and direct window access (2 windows), the seat behind me looked a lot less private and it must be harder to look out of the single window.

Looking at some other seats while I was leaving from the middle door it seemed like the "passageway" to get to the seat was significantly narrower than mine and that the space for your feet when the bed is made is narrower, and more similar to the existing seats, but I only looked in passing.

I did not try the bed as it was a day flight, the seat was OK, the extra belt for take off and landing dug in and was uncomfortable.

As a more general observation the isle way also seemed to be very narrow, but that may just be the hight of the seat "pod". in general it seemed like an improvement, but then pretty much anything would be vs. the 2-4-2 with backwards seats I get to fly EWR-FRA...

I guess it comes down to revenue, but I have had much better hard products many years ago, I think it was SQ 777-ER back in 2010 maybe, which had a 1-2-1 and much wider seats than these.

In general I will be happier to have these when I have to fly UA alone (as I do the majority of the time), that said I have a EWR-LHR booked on a UA 767 in late December, we have 3 seats for myself, my wife, my 3 year son and then a 9 month old baby in arms. I am kind of hoping that they don't get around to updating that plane before I fly, even the center pair with divider will make it harder to keep control of my son, I was planning on having him in the window seat with me on the isle to keep him in, with my wife and baby across the isle. We were originally booked on the 2 class 2-1-2 in the bulk head row with the basinet, but now they have us on the 3 class 2-2-2 so they have already downgraded the experience for us...
tht is offline  
Old Aug 17, 2017, 12:45 pm
  #3249  
 
Join Date: Nov 2004
Location: Denver
Programs: AA PLT 3.8MM, UA 1k, Marriott Plat, SPG Plat
Posts: 231
I had my first experience in the new Polaris seats on TLV-EWR. Unfortunately I picked the wrong seat. I switched last minute and only did enough research to see the odd numbered windows were best, but I ended up in an even number window seat because thats all I could choose. There was one odd number one that seemed close to the lavatory so I didnt pick it. Now I wish I did. This seat points you right out at the aisle and feels very narrow near the feet (I am 5'8) and they are on the edge or creeping into the narrow aisle way. The odd numbered seats look much more private and I wish I had gotten one of those.

Also, I didnt find the seat as comfortable in the sitting position when eating or watching a movie. I usually like the foot rest all the way up, but it felt awkward in these seats in that setup with my feed dangling off the edge. I did slept well in the seat as it was more comfortable in a flat position then sitting. The desk area was also convenient for holding my stuff, ipad, headphones etc.

As for the soft product, maybe I have just been getting unlucky lately but the service and offerings have been much reduced since the launch in December when I was on one of the inaugural flights. Did they do away with the wine flights? I used to like those but havent had them offered in awhile. I had to fight for a single refill.

Overall I had hoped for more, but I am sure I will get another shot at it as I fly the TLV route often.
bocaEXP is offline  
Old Aug 24, 2017, 7:21 am
  #3250  
 
Join Date: Dec 2006
Location: Silicon wasteland
Programs: UA 1KMM
Posts: 1,381
Are those cameras in the Polaris seat?

took my first Polaris seat yesterday.

Tight squeeze (big boy!) to get to the window seat, and other than the annoyingly placed seat positioning button that becomes a random seat placement generator, thought it was a step up.

But there were these two little circles just above the screen that look suspiciously like webcam/iphone cameras. One pointed right at me if I were sitting up, one pointed down which looked to be directly at me if the seat were in the reclined position. Wish I would have taken a picture. What are these?
ryman554 is offline  
Old Aug 24, 2017, 7:22 am
  #3251  
S.R
 
Join Date: Jan 2016
Location: New York
Programs: EK Platinum, AA EXP, Marriott Platinum, Hilton Diamond
Posts: 1,148
Been asked and answered in many threads before. They're not cameras, they're some sort of sensors for the screen I believe.
S.R is offline  
Old Aug 24, 2017, 8:53 am
  #3252  
 
Join Date: Mar 2014
Programs: Mileage Plus Global Services 2MM
Posts: 1,201
Originally Posted by S.R
Been asked and answered in many threads before. They're not cameras, they're some sort of sensors for the screen I believe.
Light sensors to automatically adjust brightness on the monitor.
bluedemon211 is offline  
Old Aug 24, 2017, 12:12 pm
  #3253  
Moderator: United Airlines
Original Poster
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Originally Posted by ryman554
....
But there were these two little circles just above the screen that look suspiciously like webcam/iphone cameras. One pointed right at me if I were sitting up, one pointed down which looked to be directly at me if the seat were in the reclined position. Wish I would have taken a picture. What are these?
Like this?

photo provided by JVPhoto
WineCountryUA is offline  
Old Aug 24, 2017, 12:20 pm
  #3254  
 
Join Date: Feb 2001
Location: Wesseling, NRW, Germany
Programs: UA *S , MR LT Titanium, HH Diamond, Hertz PC
Posts: 3,940
Originally Posted by goodeats21
Good decision. Have a great trip.
When you get back, would be nice to hear your impressions of the Polaris lounge.
FWIW: United decided to exchange the sUA 772 for a brand-new (well, the oldest of all, but still) 77W on one of the FRA-ORD flights tomorrow, and I was able to SDC myself onto that preserving my upgrade, so I am now fling directly into ORD skipping the connection at IAD.

Due to the times of that flight and my connection (getting into ORD at 10:20am and leaving at 9:05pm), though, I now have a whopping 11 hours layover to spend in ORD which will give me enough time to check out the Polaris lounge..I'll gladly will post my impressions after that!

Greetings - Dirk

P.S.: No, I do not intend to spend all the time there, but it will be more than the two hours I previously had available for that...
djohannw is offline  
Old Aug 24, 2017, 2:01 pm
  #3255  
FlyerTalk Evangelist
 
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Originally Posted by djohannw
FWIW: United decided to exchange the sUA 772 for a brand-new (well, the oldest of all, but still) 77W on one of the FRA-ORD flights tomorrow, and I was able to SDC myself onto that preserving my upgrade, so I am now fling directly into ORD skipping the connection at IAD.

Due to the times of that flight and my connection (getting into ORD at 10:20am and leaving at 9:05pm), though, I now have a whopping 11 hours layover to spend in ORD which will give me enough time to check out the Polaris lounge..I'll gladly will post my impressions after that!

Greetings - Dirk

P.S.: No, I do not intend to spend all the time there, but it will be more than the two hours I previously had available for that...
LOL Nice. Enjoy your trip.
goodeats21 is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.