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United Polaris - New Business Class seats & inflight service {Archive}

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Old Jan 17, 2020, 6:38 pm
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Archive thread -- Active thread is United Polaris - New Business Class seats & inflight service -- 3+ years after Intro

United website - Explore: http://view.ceros.com/united/polaris-business-class/p/1
from UA's Facebook stream
Only customers traveling in United Polaris business class or United Polaris Global First on international flights and customers in Star Alliance international first or business class cabins on flights longer than six hours will have access to the United Polaris Lounge.
Official Polaris Lounge Access Rules are here: Polaris Lounge Access Rules

United Polaris Business and Polaris First pax may access the Polaris lounge at connecting airports and their final destination within 24 hours of departure or arrival.

*A international J and F pax may only access the Polaris lounge at the departure airport. For purposes of Polaris lounge access, Canada, the Caribbean, Central America, and Guam are excluded from the definition of "international."

Seat Chart.

Press release: http://www.prnewswire.com/news-relea...300278706.html

NEW YORK, June 2, 2016 /PRNewswire/ -- With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline's most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.

Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.

"United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers' journeys," said Oscar Munoz, president and CEO of United. "This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline."

Path-Breaking Design

In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.

Crafted as individual, forward-facing, suite-like pods, each customer's personal suite will feature a "Do Not Disturb" sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.

In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. United Polaris' path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.

Sleep-Enticing Amenities

In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.

In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.

Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.

With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.

Elevated Dining Experience

Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.

The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United's Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.

Raising The Bar With United Polaris Business Class Lounges

United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world – the only lounge of its kind offered by a U.S. airline to business class customers – that will feature custom-designed chairs, private daybeds, spa-like showers and chef-inspired hot meals served in a boutique restaurant setting so customers can refresh and dine before boarding their planes. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered.

The first new United Polaris lounge will open at Chicago O'Hare International Airport on Dec. 1, 2016. Lounges in eight other locations – Los Angeles, San Francisco, Houston, New York/Newark, Washington Dulles, Tokyo Narita, Hong Kong and London Heathrow – will follow in 2017.

United Polaris Introduction

United will begin to introduce United Polaris on Dec. 1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.

United Polaris will serve business class customers flying the U.S. airline industry's most global route network, reaching more than 330 destinations in more than 50 countries.

More information on the United Polaris business class can be found at united.com/Polaris.

[From [email][email protected] 11/15/2016]
Starting December 1, 2016, United Polaris Business Class service will replace United BusinessFirst service on international flights, and United Polaris Global First service will replace the current United Global First service.

Between 2017 to 2019 eight additional United Polaris lounges will open at EWR, HKG, IAD, IAH, LAX, LHR, NRT and SFO. We do not have the exact opening dates at this time. A scheduling announcement will be forthcoming.
** Flights with pajama service (for both directions)
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large

{Similar Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
Polaris lounge ORD - opened 01 Dec 2016 (wiki) (thread)
SFO Lounge changes? Which will become Polaris? Shower options?(wiki) (thread)
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}


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United Polaris - New Business Class seats & inflight service {Archive}

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Old Nov 14, 2016, 7:02 pm
  #1891  
 
Join Date: Dec 2011
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Originally Posted by wco81
Flying SFO to HKG in early February so of course that means no chance SFO or HKG Polaris lounges will be ready.
SFO lounge is closing for renovations next month so there is a small chance it'll be ready by early february, but I suspect it'll be closer to end of feb/beginning of march.
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Old Nov 14, 2016, 8:30 pm
  #1892  
 
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Question

Arriving in ORD 12/6 on a Polaris BF flight from LHR. With a 3 hr layover to domestic F can I use the Polaris lounge on my same day boarding pass or do I have to use a regular club? I am a UA Club member.

My feeling is no, but open to surprise. Thanks
sgfood is offline  
Old Nov 14, 2016, 8:43 pm
  #1893  
 
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Originally Posted by sgfood
Arriving in ORD 12/6 on a Polaris BF flight from LHR. With a 3 hr layover to domestic F can I use the Polaris lounge on my same day boarding pass or do I have to use a regular club? I am a UA Club member.

My feeling is no, but open to surprise. Thanks
I believe the answer is likely yes as others in the thread have posted, but we may have to wait for more information from United.
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Old Nov 14, 2016, 9:24 pm
  #1894  
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Originally Posted by sgfood
Arriving in ORD 12/6 on a Polaris BF flight from LHR. With a 3 hr layover to domestic F can I use the Polaris lounge on my same day boarding pass or do I have to use a regular club? I am a UA Club member.

My feeling is no, but open to surprise. Thanks
Surprise! The answer has just been officially posted by UA:

Customers in United Polaris business class may access a United Polaris lounge at connecting airports and their final destination within 24 hours of arrival or departure of their flight.
United Polaris Lounge Access

There is no mention of the 6 hour requirement for *A flights. This could be an oversight. Or I suppose it could have been nixed by *A. In any event, probably moot since they are apparently excluding Canada, Central America, the Caribbean, and Guam from the definition of "international" for Polaris lounge access.

Last edited by Kacee; Nov 14, 2016 at 9:33 pm
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Old Nov 14, 2016, 9:39 pm
  #1895  
 
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Originally Posted by In The 216
If a United Polaris lounge is not available at your departure airport, you'll have access to United ClubSM locations and other partner lounges.
Does this mean the clubs at airports without dedicated Polaris lounges will have even more patrons exasperating the overcrowding?
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Old Nov 14, 2016, 9:41 pm
  #1896  
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Originally Posted by gayste
Does this mean the clubs at airports without dedicated Polaris lounges will have even more patrons exasperating the overcrowding?
??? It means they will have the same volume of passengers as they do today.
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Old Nov 14, 2016, 9:43 pm
  #1897  
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Originally Posted by gayste
Does this mean the clubs at airports without dedicated Polaris lounges will have even more patrons exasperating the overcrowding?
The "Polaris passenger" is an international premium cabin passagner which presently have UC access.
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Old Nov 14, 2016, 10:21 pm
  #1898  
 
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Originally Posted by Kacee
Surprise! The answer has just been officially posted by UA:



United Polaris Lounge Access

There is no mention of the 6 hour requirement for *A flights. This could be an oversight. Or I suppose it could have been nixed by *A. In any event, probably moot since they are apparently excluding Canada, Central America, the Caribbean, and Guam from the definition of "international" for Polaris lounge access.
Great news, many thanks Kacee!
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Old Nov 14, 2016, 10:41 pm
  #1899  
 
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Originally Posted by Kacee
Surprise! The answer has just been officially posted by UA:



United Polaris Lounge Access
Interestingly, the rules state (my emphasis):

Customers in United Polaris business class may access a United Polaris lounge at connecting airports and their final destination within 24 hours of arrival or departure of their flight.
I wonder if that means you are limited to one "Polaris lounge experience" per trip direction?
symphonicman is offline  
Old Nov 15, 2016, 2:57 am
  #1900  
 
Join Date: Dec 2011
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Originally Posted by symphonicman
Interestingly, the rules state (my emphasis):



I wonder if that means you are limited to one "Polaris lounge experience" per trip direction?
I don't think so, I think "a Polaris lounge" refers to the fact that there is more than one of them, as opposed to "the Polaris lounge"
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Old Nov 15, 2016, 3:12 am
  #1901  
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Originally Posted by symphonicman
I wonder if that means you are limited to one "Polaris lounge experience" per trip direction?
"Customers in United Polaris business class may access a United Polaris lounge at connecting airports and their final destination within 24 hours of arrival or departure of their flight. "

I think this is very concert that you have access until you reach your destination, so if you have 3 connections and all three airports have a Polaris lounge you will have access.
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Old Nov 15, 2016, 4:01 am
  #1902  
 
Join Date: Dec 2011
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Originally Posted by FlightNurse
"I think this is very concert that you have access until you reach your destination, so if you have 3 connections and all three airports have a Polaris lounge you will have access.
Queue the FT "EWR-ORD-IAH-LAX-SFO-NRT-HKG" Itinerary for maximum lounge access!
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Old Nov 15, 2016, 4:11 am
  #1903  
 
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Originally Posted by Agremeister
Friend of mine who works for UA at IAH has said that the Polaris club is inside the new Terminal C which is supposed to be completed early next year. I believe the Polaris Club at LAX is part of the same complex that the new United Club is in as well, so they should open around the same time.
That really does not make much sense since the new Terminal C north is primarily domestic with only 1 or 2 WB gates. I was told at the Polaris event at IAH that the Polaris lounge will be the top floor of the club in Terminal E and that construction should start in the summer.
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Old Nov 15, 2016, 7:31 am
  #1904  
 
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Originally Posted by Agremeister
Queue the FT "EWR-ORD-IAH-LAX-SFO-NRT-HKG" Itinerary for maximum lounge access!
Originating at LHR? This is so FT! ^^^
scnzzz is offline  
Old Nov 15, 2016, 7:49 am
  #1905  
 
Join Date: May 2011
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Interesting to see they went the SQ route and won't allow *A/*G lounge access. Good for keeping the lounge "premium" I guess.
edcho is offline  


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