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United Polaris - New Business Class seats & inflight service {Archive}

United Polaris - New Business Class seats & inflight service {Archive}

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Old Jan 17, 20, 10:40 am   -   Wikipost
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Archive thread -- Active thread is United Polaris - New Business Class seats & inflight service -- 3+ years after Intro

United website - Explore: http://view.ceros.com/united/polaris-business-class/p/1
from UA's Facebook stream
Only customers traveling in United Polaris business class or United Polaris Global First on international flights and customers in Star Alliance international first or business class cabins on flights longer than six hours will have access to the United Polaris Lounge.
Official Polaris Lounge Access Rules are here: Polaris Lounge Access Rules

United Polaris Business and Polaris First pax may access the Polaris lounge at connecting airports and their final destination within 24 hours of departure or arrival.

*A international J and F pax may only access the Polaris lounge at the departure airport. For purposes of Polaris lounge access, Canada, the Caribbean, Central America, and Guam are excluded from the definition of "international."

Seat Chart.

Press release: http://www.prnewswire.com/news-relea...300278706.html

NEW YORK, June 2, 2016 /PRNewswire/ -- With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline's most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.

Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.

"United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers' journeys," said Oscar Munoz, president and CEO of United. "This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline."

Path-Breaking Design

In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.

Crafted as individual, forward-facing, suite-like pods, each customer's personal suite will feature a "Do Not Disturb" sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.

In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. United Polaris' path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.

Sleep-Enticing Amenities

In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.

In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.

Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.

With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.

Elevated Dining Experience

Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.

The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United's Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.

Raising The Bar With United Polaris Business Class Lounges

United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world the only lounge of its kind offered by a U.S. airline to business class customers that will feature custom-designed chairs, private daybeds, spa-like showers and chef-inspired hot meals served in a boutique restaurant setting so customers can refresh and dine before boarding their planes. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered.

The first new United Polaris lounge will open at Chicago O'Hare International Airport on Dec. 1, 2016. Lounges in eight other locations Los Angeles, San Francisco, Houston, New York/Newark, Washington Dulles, Tokyo Narita, Hong Kong and London Heathrow will follow in 2017.

United Polaris Introduction

United will begin to introduce United Polaris on Dec. 1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.

United Polaris will serve business class customers flying the U.S. airline industry's most global route network, reaching more than 330 destinations in more than 50 countries.

More information on the United Polaris business class can be found at united.com/Polaris.

[From [email][email protected] 11/15/2016]
Starting December 1, 2016, United Polaris Business Class service will replace United BusinessFirst service on international flights, and United Polaris Global First service will replace the current United Global First service.

Between 2017 to 2019 eight additional United Polaris lounges will open at EWR, HKG, IAD, IAH, LAX, LHR, NRT and SFO. We do not have the exact opening dates at this time. A scheduling announcement will be forthcoming.
** Flights with pajama service (for both directions)
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large

{Similar Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
Polaris lounge ORD - opened 01 Dec 2016 (wiki) (thread)
SFO Lounge changes? Which will become Polaris? Shower options?(wiki) (thread)
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}


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Old Sep 10, 16, 11:24 am
  #1501  
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Originally Posted by Kacee View Post
Yeah that looks pretty awesome. Leave room for dessert!
The Bloody Mary cart looks most appealing to my alcoholic senses ha
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Old Sep 10, 16, 11:46 am
  #1502  
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Originally Posted by Kacee View Post
Yeah that looks pretty awesome. Leave room for dessert!
It's reminiscent of what DL offered me ~2 years ago when I was moved over to them after a UA irrop. What they had was awesome (4-5 small desserts like mini cheesecakes and pecan pies to chose from, along with a sundae)...Here's hoping the UA offering is as good!
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Old Sep 10, 16, 12:41 pm
  #1503  
 
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Originally Posted by cerealmarketer View Post
There is - identical for better or worse

https://mobile.twitter.com/vicgon88/...20778043723776
Thanks. Looks like the pre-plated kind. Too bad.
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Old Sep 10, 16, 3:54 pm
  #1504  
 
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Originally Posted by tuolumne View Post
Uh, the intent was for employees TO post on social media.
Originally Posted by oopl View Post
Yea I'm pretty sure UA wanted to generate some buzz.
The debut is almost three months away. At this point, I guess I would have gone with professionally done photos/marketing on social media as opposed to employee photos from smart phones. That said, service does look like a genuine step in the right direction.
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Old Sep 10, 16, 3:57 pm
  #1505  
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Originally Posted by CHOPCHOP767 View Post
... At this point, I guess I would have gone with professionally done photos/marketing on social media as opposed to employee photos from smart phones. ...
Would have never gotten the same level of buzz.
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Old Sep 10, 16, 4:41 pm
  #1506  
 
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Yea that dessert tray does look good.
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Old Sep 10, 16, 5:32 pm
  #1507  
 
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Originally Posted by CHOPCHOP767 View Post
The debut is almost three months away. At this point, I guess I would have gone with professionally done photos/marketing on social media as opposed to employee photos from smart phones. That said, service does look like a genuine step in the right direction.
Looks like they brought a professional video crew on board based on some other tweets so will prob show up somewhere in the UA PR apparatus.
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Old Sep 10, 16, 9:23 pm
  #1508  
 
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Originally Posted by CHOPCHOP767 View Post
..... That said, service does look like a genuine step in the right direction.
I'd say that the food looks like a step in the right direction... but the jury is out on the service until it is actually rolled out to paying customers. And then, only if improved and consistent will I be impressed.
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Old Sep 10, 16, 10:30 pm
  #1509  
 
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Currently United BF and GF passengers travelling between U.S. and Japan can order Japanese Meal in advance. Will passengers still have this option after the introduction of United Polaris on Dec. 1, 2016 ?
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Old Sep 10, 16, 11:22 pm
  #1510  
 
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Originally Posted by Neil35 View Post
Currently United BF and GF passengers travelling between U.S. and Japan can order Japanese Meal in advance. Will passengers still have this option after the introduction of United Polaris on Dec. 1, 2016 ?
I think UA needs to do one better by allowing all Polaris customers order in advance online. 2-3 years ago they said they were working on it. Anyone know the status?
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Old Sep 11, 16, 6:09 am
  #1511  
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Originally Posted by uanj View Post
I think UA needs to do one better by allowing all Polaris customers order in advance online. 2-3 years ago they said they were working on it. Anyone know the status?
Exactly. If AA can do it for front cabin passengers, why can't UA?
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Old Sep 11, 16, 7:31 am
  #1512  
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Originally Posted by halls120 View Post
Exactly. If AA can do it for front cabin passengers, why can't UA?
Or DL, AS or any other airline?
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Old Sep 11, 16, 7:41 am
  #1513  
 
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I'm just happy to see they changed the table cloth. The current looks so old/dirty/faded. Such a small thing to change to make it look so much nicer.
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Old Sep 11, 16, 11:34 am
  #1514  
 
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Originally Posted by jacobac00 View Post
I'm just happy to see they changed the table cloth. The current looks so old/dirty/faded. Such a small thing to change to make it look so much nicer.
^ I've been getting the napkin with a button hole as a table cloth on PS lately. This would be an improvement.
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Old Sep 11, 16, 2:31 pm
  #1515  
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Originally Posted by CHOPCHOP767 View Post
^ I've been getting the napkin with a button hole as a table cloth on PS lately. This would be an improvement.
I got that today in GF from LHR-ORD too.
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