777 (all variants) seat map was missing, now back & seat assignments lost!
Jan 28, 2019, 4:05 pm
#76
Join Date: Mar 2003
Location: Washington, DC, USA
Programs: UA GS 4MM, Marriott Lifetime Ti
Posts: 24
No Seat Map?
I am booked on UA 106 IAD - MUC on 13 February. For the past few days, the seat map has been unavailable, both on the desktop and mobile app. Does this mean the aircraft type is now in question, about to change? I have not encountered this before.
Last edited by WineCountryUA; Jan 28, 2019 at 4:12 pm Reason: moved to active thread on issue
Jan 28, 2019, 4:25 pm
#77
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K & 2MM, Bonvoy Titanium & LTP, HH Gold, Accor Silver, Hertz PC, Avis PC
Posts: 2,350
In other seat map news, my 77W from SFO-FRA has lost the large lav in front of 9L, and thinks it's a 737-800. Definitely some "technology issues" at play!
Jan 28, 2019, 5:23 pm
#79
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
Jan 28, 2019, 5:28 pm
#80
Join Date: Apr 2014
Location: HND, NRT
Programs: UA Gold (1K 2016–2023 by miracle extensions; RIP 1K status), 1MM
Posts: 220
Funny. I can just now get the maps on a browser but not the app. And seats are largely assigned. The seat I changed to during the window when the seat map was empty has stuck. But no one has taken my old seat. Weird.
Jan 28, 2019, 5:30 pm
#81
Join Date: Feb 2014
Programs: United 1K, Hyatt Globalist, Marriott Platinum
Posts: 1
Hi Everyone,
Following a technology upgrade over the weekend there was an issue with seat maps for 24 of our 777-200 aircraft, where some customers lost their seat assignments. We’re working diligently on resolving the issue to place customers back in their original seats, and apologize for any inconvenience that may result from this issue.
- UA Insider
Following a technology upgrade over the weekend there was an issue with seat maps for 24 of our 777-200 aircraft, where some customers lost their seat assignments. We’re working diligently on resolving the issue to place customers back in their original seats, and apologize for any inconvenience that may result from this issue.
- UA Insider
Jan 28, 2019, 5:34 pm
#82
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
Our seats are also still there. If I were to do a new reservation, the seat map for ORD-FRA at the end of March looks normal. The seat map for FRA-ORD in early April looks very strange: whole plane is empty. Maybe United has not worked on that flight yet. It was not like that when I checked a few weeks ago.
Jan 28, 2019, 5:38 pm
#83
Original Poster
Join Date: Aug 2005
Location: Our nation's capital
Programs: UA 1K & 0.6 MM
Posts: 781
I can see my flight now, but there's no way there are only 5 taken J seats on Friday's flight to Narita.
Happily, I still have the 1K seat that I snagged during a brief period of functionality (malfunctionality?). My apologies to whomever I booted.
We'll see how true seating shakes out Friday.
Happily, I still have the 1K seat that I snagged during a brief period of functionality (malfunctionality?). My apologies to whomever I booted.
We'll see how true seating shakes out Friday.
Jan 28, 2019, 5:48 pm
#84
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
Our seats are also still there. If I were to do a new reservation, the seat map for ORD-FRA at the end of March looks normal. The seat map for FRA-ORD in early April looks very strange: whole plane is empty. Maybe United has not worked on that flight yet. It was not like that when I checked a few weeks ago.
But the return in mid-March looks strange. Same as yours -- way more empty than I remember it.
Jan 28, 2019, 6:10 pm
#85
Join Date: Feb 2001
Location: NYC
Programs: UA MileagePlus 2MM
Posts: 1,567
I got 2A back - the only seat available in the old Global First outbound, and the only seat returning (2H). Whew.
Let's all hope this adjust sticks!
Adam
Jan 28, 2019, 6:29 pm
#87
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 5,454
Well, no change in how my seats are shown (none selected on the website, 2A on the app), though I can open and view the seatmap now. When I do so on the website, I can't choose anything in GF due to no longer being a (trial) 1K, and BF has all 40 seats open. On the app, I get the same result, except I'm still "assigned" 2A. EF shows all seven GF seats blocked, and not a single seat in any class as "occupied". Maybe they're still reassigning seats, as this flight isn't until mid-April. The suspense continues, at least for me.
Jan 28, 2019, 7:28 pm
#88
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,416
Well that's extremely disappointing. I thought my seat assignment had stuck, but now all sources show me in 8J, which was a seat I had never been assigned to before. At least it's not a middle 
Should be open season on 1A when frame assignment unblocks it, or I could hope for a Polaris swap.
Should be open season on 1A when frame assignment unblocks it, or I could hope for a Polaris swap.
Jan 28, 2019, 10:33 pm
#90
Join Date: Jul 2002
Location: SF Bay Area
Programs: UA GS 2MM
Posts: 947
Incredibly annoyed to find that my 2A reservation has become 8K. Not ok United, not ok. Put people back in their original seats! Especially when you say:
“We’re(sic) working diligently on resolving the issue to place customers back in their original seats, and apologize for any inconvenience that may result from this issue.”
“We’re(sic) working diligently on resolving the issue to place customers back in their original seats, and apologize for any inconvenience that may result from this issue.”