777 (all variants) seat map was missing, now back & seat assignments lost!
#1
Original Poster
Join Date: Aug 2005
Location: Our nation's capital
Programs: UA 1K & 0.6 MM
Posts: 781
777 (all variants) seat map was missing, now back & seat assignments lost!
Woke up to an e-mail happily informing me I cleared a J waitlist, but the app was unable to cough up the seat map. I thought it might be related to the new app rollout, but nope -- United.com was unable to do so, as well.
Played around with other flights.....and keep getting "the seat map is currently unavailable" no matter what flight I was looking at. Am I alone here?
(Do we add this to the T-shirts we are printing this year? I survived the great seat map outage of 2019!)
Played around with other flights.....and keep getting "the seat map is currently unavailable" no matter what flight I was looking at. Am I alone here?
(Do we add this to the T-shirts we are printing this year? I survived the great seat map outage of 2019!)
#2
Join Date: Jul 2012
Location: ORD / PHX
Programs: UA LT 1K 3MM (former 12 yr GS), Bonvoy Amb/LT Plat
Posts: 1,332
Had the same issue late last night. Outbound TATL tomorrow is fine, return Friday seatmap not available. Called GS line - they couldnt access either. Agent speculated the aircraft was changing from non Polaris 777-200 to Polaris, which does happen often on this flight (ORD-FRA-ORD). Still shows error message today.
#3
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Join Date: Mar 2010
Location: DAY
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I found a bunch of seat maps not available today...thought they were all 777 variants.
Didn't have any trouble accessing UAX seat maps on the same itinerary.
Didn't have any trouble accessing UAX seat maps on the same itinerary.
#4
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,868
Thanks for the heads up as I became a bit complacent checking my March ORD-FRA-ORD.
Same for me — seat map unavailable.
I’ll have to sleep with my phone under my pillow again hoping for an EF alert.
edit to add: My 1K seat assignment has changed to “select seat”.
Same for me — seat map unavailable.
I’ll have to sleep with my phone under my pillow again hoping for an EF alert.
edit to add: My 1K seat assignment has changed to “select seat”.
#5
Join Date: May 2016
Location: SLC
Programs: United Gold, Hilton Silver, Hertz President's Circle
Posts: 768
Had the same issue late last night. Outbound TATL tomorrow is fine, return Friday seatmap not available. Called GS line - they couldnt access either. Agent speculated the aircraft was changing from non Polaris 777-200 to Polaris, which does happen often on this flight (ORD-FRA-ORD). Still shows error message today.
#6
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,425
All my scheduled flights' seatmaps are available but I don't have any 777 flights but a bunch of narrowbodies and 787s (-9, -10).
And we are in the magical weekend (Friday night / Saturday) update period.
And we are in the magical weekend (Friday night / Saturday) update period.
#7
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,868
#8
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I don't think it is a route-specific update to indicate plane swap type of thing...
#9
Join Date: Jul 2016
Programs: UA Gold
Posts: 107
Had a similar issue last night for a leg in 2.5 weeks on a 77W. My seat turned into "Select Seat", but I couldn't pull up a seat map, the error was "Reaccommodation Pending - retry later". Checked again a few hours later, the seat map loads and I still have my seat.
Chocked it up to weekend IT work.
Chocked it up to weekend IT work.
#11
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
Had a similar issue last night for a leg in 2.5 weeks on a 77W. My seat turned into "Select Seat", but I couldn't pull up a seat map, the error was "Reaccommodation Pending - retry later". Checked again a few hours later, the seat map loads and I still have my seat.
Chocked it up to weekend IT work.
Chocked it up to weekend IT work.
#12
Join Date: Apr 2014
Location: HND, NRT
Programs: UA Gold (1K 2016–2023 by miracle extensions; RIP 1K status), 1MM
Posts: 219
I'm having that trouble with lots but not all seat maps for 777s for flights from Feb to April. I was having all 777s but most have come back up in the past couple days. The maps for routes that have definitely been Polarized (NRT SFO) are back, as are 773-ERs that prob aren't scheduled for Polarization for a while. Maps for 789s never went away for me.
What troubles me is that on my computer my seat assignment for a mid-Feb NRT IAD flight (in Y) is gone, though it's still there on the app. It's row 20 in a seat that should be a front row wall or a new Premium Plus seat but with the craziness of some planes having a row 19 and some not, I'm afraid I'll end up trapped in a window seat. So now I guess I have to check six times a day in case a row 19 suddenly appears in front of me. Sigh.
What troubles me is that on my computer my seat assignment for a mid-Feb NRT IAD flight (in Y) is gone, though it's still there on the app. It's row 20 in a seat that should be a front row wall or a new Premium Plus seat but with the craziness of some planes having a row 19 and some not, I'm afraid I'll end up trapped in a window seat. So now I guess I have to check six times a day in case a row 19 suddenly appears in front of me. Sigh.
#14
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The "seatmap is not available" message is very common on weekends as United uses that time to shuffle its fleet and schedule.
I've said it before, and I'll say it again. Any who expects anything useful from United's IT over the weekend is due for massive disappointment.
I've said it before, and I'll say it again. Any who expects anything useful from United's IT over the weekend is due for massive disappointment.
#15
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