Jan 25, 2019, 10:30 pm
Last edit by: WineCountryUA
Message on UA.com when searching for awards outside USA
updated evening (PST) 27 Feb 2019 to
previously
Plus ANA(now restored).
updated evening (PST) 27 Feb 2019 to
Award travel on Singapore Airlines is temporarily unavailable. Our airline partner is diligently working with us to address this situation.
Award travel on Singapore Airlines, TAP Air Portugal and THAI is temporarily unavailable through MileagePlus.
— We’re working on making these awards available, and you may still be able to find awards on other partners.
— We’re working on making these awards available, and you may still be able to find awards on other partners.
All UA award space for TP&TG (gone - now back?) & SQ still gone??
Feb 3, 2019, 6:05 am
#121
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Feb 3, 2019, 8:10 am
#122
Join Date: Apr 2013
Location: MCO, YEG
Posts: 1,182
I am continuing to tie up Air Canada inventory with United bookings that Air Canada is confirming back to United but United is not paying for. Hopefully, at some point, Air Canada will tire of it and get United to do something to fix it.
Feb 3, 2019, 12:35 pm
#123
Join Date: Jan 2010
Location: Israel, APAC
Programs: UA PG, IHG Diamond Amb
Posts: 186
I got the following reply to my complaint email to 1Kvoice :
"Dear Mr. Thedon:
Thanks for taking the time to write to us. We’re glad to hear from Premier 1K members like you.
In researching this matter Singapore Airlines and Thai Airways have identified a technology issue on their side and they are working to resolve the issues
Thank you for your patience while we work with our Star Partners to resolve this issue."
Followed by a lot of blah blah how to book award flights.
"Dear Mr. Thedon:
Thanks for taking the time to write to us. We’re glad to hear from Premier 1K members like you.
In researching this matter Singapore Airlines and Thai Airways have identified a technology issue on their side and they are working to resolve the issues
Thank you for your patience while we work with our Star Partners to resolve this issue."
Followed by a lot of blah blah how to book award flights.
Feb 3, 2019, 1:07 pm
#124
Original Poster
Join Date: Jan 2018
Location: San Diego
Programs: Oneworld Emerald, Star Alliance Gold, SkyTeam Elite Plus
Posts: 61
Sorry but not sure I can go with them passing the blame to SQ/TG. As noted above, I was able to book a flight this week using UA’s online tool by adding a new flight/destination to an existing award booking.
Feb 3, 2019, 1:12 pm
#125
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,415
That said, it's plausible that there could be an issue with new bookings that doesn't occur with existing bookings. It's also possible that they forgot to turn off the inventory in the "award change" part of the site, and that it's not really working there either -- I assume you double-checked the reservation with SQ to make sure they have the updated ticket number from UA? It could also be an intermittent problem on the TG/SQ side; if 95% of all transactions were successful, most travelers might not notice, but UA would have had a rash of ticketing issues to deal with for the other 5%.
To be clear -- I think UA is deliberately suppressing the inventory. I don't think any of us know why or are really in the position to judge whose fault it might be.
Feb 3, 2019, 1:21 pm
#126
Join Date: Nov 2013
Location: MSN
Posts: 125
I was able to complete a new reservation with 2 Thai flights over the phone just now. Took one HUCA and then a long hold time the second call to get them to confirm and ticket the reservation.
Feb 3, 2019, 4:08 pm
#127
Join Date: Nov 2013
Location: MSN
Posts: 125
I just emailed Thai to see what they can do. Anyone else have advice? Trying to get home from my honeymoon in Bali and this is incredibly frustrating.
Feb 4, 2019, 9:53 am
#128
Join Date: Nov 2013
Location: MSN
Posts: 125
Just checked my pnr on Thai and one segment BKK to NRT is wait listed in J on Feb 22nd TG640. ANA and AC both show availability for that flight.
I just emailed Thai to see what they can do. Anyone else have advice? Trying to get home from my honeymoon in Bali and this is incredibly frustrating.
I just emailed Thai to see what they can do. Anyone else have advice? Trying to get home from my honeymoon in Bali and this is incredibly frustrating.
Contacted UA again this AM and they were able to work with TG to confirm the BKK-NRT segment in J. Long hold time again but everything checks out.
So to recap, you should be able to book new partner award reservations on at least TG over the phone. Not easy but it did work.
Feb 4, 2019, 11:06 am
#129
Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; AA Plat Pro; Hyatt Globalist; Marriott Platinum; Avis President's Club
Posts: 2,529
Feel like I'm hijacking this thread but I think my experience should help others.
Contacted UA again this AM and they were able to work with TG to confirm the BKK-NRT segment in J. Long hold time again but everything checks out.
So to recap, you should be able to book new partner award reservations on at least TG over the phone. Not easy but it did work.
Contacted UA again this AM and they were able to work with TG to confirm the BKK-NRT segment in J. Long hold time again but everything checks out.
So to recap, you should be able to book new partner award reservations on at least TG over the phone. Not easy but it did work.
Feb 4, 2019, 4:38 pm
#130
Join Date: Feb 2019
Posts: 12
After my failed attempt to find UA flights on Singapore award search, I called Singapore customer service and the rep was able to find UA flights and they are bookable. Then I called UA MP customer service and they cannot find Thai nor SQ flights. The rep said the management sent a notice to everyone to not book award tickets on SQ and Thai. I ask the rep for a supervisor so I can issue a complaint. Then he told me to write to UA feedback for complaint.
Feb 5, 2019, 6:07 am
#131
Join Date: Nov 2013
Location: MSN
Posts: 125
After my failed attempt to find UA flights on Singapore award search, I called Singapore customer service and the rep was able to find UA flights and they are bookable. Then I called UA MP customer service and they cannot find Thai nor SQ flights. The rep said the management sent a notice to everyone to not book award tickets on SQ and Thai. I ask the rep for a supervisor so I can issue a complaint. Then he told me to write to UA feedback for complaint.
Feb 5, 2019, 7:53 am
#132
Join Date: Mar 2016
Posts: 413
We are flying to Asia for a month in Apr, this is really setting back all our travel plans as most alliance are tied to mainland China or TPE, so if we need to route to South Asia, we need ridiculous layovers in PEK or some random city in China..
Feb 5, 2019, 9:50 am
#133
Join Date: Nov 2013
Location: MSN
Posts: 125
I've been checking back everyday, the error message is STILL there...
We are flying to Asia for a month in Apr, this is really setting back all our travel plans as most alliance are tied to mainland China or TPE, so if we need to route to South Asia, we need ridiculous layovers in PEK or some random city in China..
We are flying to Asia for a month in Apr, this is really setting back all our travel plans as most alliance are tied to mainland China or TPE, so if we need to route to South Asia, we need ridiculous layovers in PEK or some random city in China..
Feb 5, 2019, 1:36 pm
#135
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Now apparently phantom inventory on other partners....BR this particular time.
1k desk and Web support both say no actual inventory, even though appears available in repeated website search results.
Demoralizing.
1k desk and Web support both say no actual inventory, even though appears available in repeated website search results.
Demoralizing.